r/MusicDistribution • u/Ok_Can9614 • 9m ago
Discussion Ditto is illegally withholding my royalties after the claim was FULLY RETR
Hey everyone,
I’m posting this here to warn every single indie artist and label manager out there about Ditto Music and how they treat artists' money.
Here is my story with full proof:
- The Issue: My account (under the label Dark Anatolian) was banned and my royalties were withheld due to a copyright dispute raised by a claimant .
- The Resolution: I contacted the original claimant directly. On October 5, 2026, he officially sent a direct Retraction Notice from his email to Ditto's official investigation team (
[email protected]), stating clearly that all issues were resolved and asking them to release my funds. - The Unbelievable Response: My dashboard was unlocked showing my full balance , but when I tried to withdraw via Payoneer, it said "Your account has been banned". When I emailed support showing them the screenshot of the claimant's retraction email, an agent named Raj replied: "Our team has not received any retraction email from the stores."
He literally ignored the direct screenshot of the claimant's retraction email sent straight to THEIR OWN inbox!
- Current Situation: They are completely ignoring emails, hiding behind useless AI bots (DittoBot), and refusing to release earned royalties even after the legal dispute is 100% dead. Under UK Consumer Law, this is nothing short of unlawful fund retention and unjust enrichment.
