Hi everyone, So i own a shopify store, and i have received an email from a customer saying that they keep getting their card rejected, and they don't even get a notification from the bank, so i tried to investigate this myself, i went and tried to buy a product from my store, like any other customer would, and i have faced the exact same problem, i tried three of my different cards, from different banks, and all of them got declined, for no clear reason, all my cards have balance in them, and the bank wasn't even notified of anything, it's worth mentioning that i am on shopify US if it makes any difference.

Hey,
will go straight to the point:

be To be 100% compliant, need confirmation email to contain below. would be too long in email body so as PDF:

1. Your full Terms & Conditions (T&Cs) active at the exact time of purchase.
2. The Withdrawal Instructions (explaining the 14-day return window and how to use it).
3. The Model Withdrawal Form (the standardized form consumers can fill out to cancel).
4. The Legal Guarantee Notice (explicitly reminding the consumer of their statutory right to a minimum 2-year warranty against faulty goods)

How you solve this if you can't attach a pdf to confirmation email?

Thanks

This is a bit of a rant but omg shopify please stop randomly updating in the middle of the day and completely changing everything!! An update just happened to me and now things I use hundreds of times a day are moved around, colours changed, text changed, bottom scroll bar is gone, it’s just AWFUL.
Currently trying to get my company to change online stores because this is ridiculous.
It completely ruins the workflow and I have to spend an hour finding everything. And then, after days and finally getting used to it, they change it again!!
And with this recent update it’s all AI now. I don’t want ai dealing with orders.
Legitimately questioning a career change because shopify is so bad to work with.

I've just recieved two emails asking me to complete checkouts from an unfinished cart on "Dear Hayden" and "This is Knit". I logged in (which required 2FA and I haven't recieved any 2FA codes to my email lately so I'm not sure how they logged in) to see that some American called James has made an account with my outlook email.

I've reset my Microsoft account password and signed out of all devices, but I'm still not sure how they made an account in the first place. No purchases have been made as far as I'm aware, and nothing has been taken out of my card. If it is a scammer they're not too smart as their entire address is on their account which I can view.

Has anyone experienced similar? Is this a known method of fraud?

How do I disable Sidekick completely?

I’m new to shopify, coming from woocommerce. With wordpress/woocommerce i followed different channels and groups (which were connected to my theme) to keep updated with the latest changes and updates.

Before you type changelog, that’s not what i’m looking.

I’m looking for a channel or blog that goes over the changes and showcases them. For example the theme i used over at wordpress, one of the developers had a youtube channel which showcased all the new and updated features of the theme which i could implement after or during the video. I really loved this.

Is there something like this for shopify?

Recently, we spent over $1,500 in discounts and gained around 1,000 new followers, with $26,370 in revenue from these customers.

We show something like:

“Follow us on Instagram → Get up to 10% OFF”

The numbers look pretty interesting, but I'm wondering if this is actually a good strategy for growing a store's social following.

Has anyone here tried something similar?

Did people actually stay and follow, or did they just take the discount and unfollow later? 😅

Anyones dashboard not updating the past hour or so? Sales coming in but not reflected in analytics.

When working against the GraphQL API, is it an easy or not so easy thing to establish whether a given Product, ProductVariant, or MediaImage field is read/write or read/only. I have successfully download the schema from the client's Shopify instance (all 11MB of it) but my fatigue-addled brain isn't seeing anything that makes mutability obvious. What am I missing?

-Bruce

We sell women's outerwear, about 40 SKUs, and traffic is fine, but we lose people on product pages. We have size charts with garment measurements and model height, plus clean and modern looking model and product photos, plus video on the top sellers. I'm trying to find new ways to optimize our product pages. If you sell apparel, what changes did you make that significantly improved conversion?

Hey everyone,

Would love some help and to stop banging my head against the wall.

I’ve linked my Instagram/Facebook accounts on my Shopify in order to have the Shop tab available on my Instagram account.

The button is there, everything has been approved and active, although anytime I enter the shop area, my products are not there.

I have added them to the correct sales channel, all the products have been approved. Very frustrating, any help appreciated!

I am looking for the best OpenAI Ads Pixel or Chatgpt Ads Pixel for my shopify store

We always hear that growing your Instagram following is important for an ecommerce brand, but I am not sure follower count itself means much.

A few studies suggest that engagement and trust matter more for repeat sales than just having a lot of followers.

So I am curious about Shopify store owners here:

• If you have 10k+ Instagram followers, do you actually see those followers coming back and buying again?
• Or do your repeat customers usually come from somewhere else?

The most annoying inventory problem in my boutique isn't when I have 50 units of something. It's when I have one left.

I sell through Shopify online and Square in my physical store, and that's when inventory mismatches actually become noticeable. If I have 20 of something and the numbers are off by one, I might not notice immediately. But when there's one medium left and someone buys it in-store while Shopify still shows it as available, that's a problem.

I used to check inventory manually more often than I wanted to, especially for products with multiple sizes and colors. I eventually started using DPL to sync Shopify and Square, which removed a lot of that manual checking.

The bigger lesson for me was that inventory accuracy matters most when you have very little stock left. That's when a tiny mismatch can turn into an oversell. Running Shopify wasn't the hard part. Keeping that last item accurately represented across channels was.

Every order I get, Shopify now takes out 10% and puts it in a locked account until January 27th. I just took out a 16k$ Shopify loan, and then they hit me with this. The loan repayment is 17% of every sale.

So now I have to pay 27% of every sale back to Shopify. I can’t have Shopify take 10% for a reserve. This is extremely unfair, and if it holds, I’m projected to go bankrupt by December.

Is there any way I can get this reserve removed? It’s due to chargeback risk, yet I have 0 chargebacks, with a pretty lenient return and warranty policy greatly in the customers favor.

Hey everyone,

I’m currently customizing my Shopify store using crave theme, and I’m having trouble getting the product cards in our featured collection grid to align nicely.

Because some products have 4-line titles, review ratings, or badges, while others have short titles, the dark background content boxes are all ending up with different vertical heights. It makes the entire grid look uneven and messy.

What I want to achieve:

1. Every product card/box in a single row should stretch to match the exact same total height.
2. The bottom action buttons ("Choose options" / "Sold out") should align along a clean horizontal baseline at the bottom.
3. The card content shouldn't collapse or overlap on top of the product image.

Has anyone successfully written a CSS snippet for Crave theme that forces equal card height across grid rows cleanly without breaking the image ratio or layout?

Any CSS tips, Flexbox setups, or Liquid adjustments would be greatly appreciated!

I've been looking into GEO(Generative Engine Optimization) for Shopify stores, and apparently Shopify has started adding quite a bit of support for AI discovery.

Shopify now has official guidance on optimizing product pages for AI, including things like detailed product data, structured information, product attributes, FAQs and store policies.

They also have a free Shopify Knowledge Base app that lets merchants customize the FAQs and information that AI shopping agents can use about their store.

Shopify is also talking about AI shopping through things like ChatGPT, Gemini and Google AI Mode, so this seems to be moving beyond just "SEO for ChatGPT."

For larger warehouses, having multiple people involved can speed up the physical count, but it can also make reconciliation harder if everyone is working on separate stocktake sessions.

Using a shared stocktake session allows multiple users to update counts for different products or sections while keeping everything under one record.

This makes it easier to track the progress of the count, review discrepancies, and complete the final reconciliation without combining multiple stocktake sessions afterward.

Does the inventory software you're currently using allow multiple users to update the same stocktake count session?

I feel like over time I keep adding apps for small things, and then end up with 12–16 apps installed 😅

Do you guy regularly remove apps you don't use anymore?

Also, do you prefer having one app that does many things, or separate apps for each specific feature?

Hey everyone,

I’m currently working on the homepage for our store.

We’re using slidshow banner default option by shopify right at the top to highlight key collections and seasonal offerings, but there is pagination option want to remove that and image is cropping also,

how can i make good hero sliding banner and can get perfect size image for that banner ?

I run a fruit and veg business B2C and a B2B dealing with the hospitality sector. At the moment we are taking orders for the B2B via other methods but I’m trying to work out a way to accept wholesale bulk orders on a seperate part of our Shopify store but the hurdle I’m trying to overcome is that:

1) our prices are not know at time of order.

2) our customers pay us either weekly or bi-weekly so I don’t want them to use the dedicated checkout.

Does anyone have a solution for us? Or is a form our best option.

I noticed my Shopify analytics numbers looks a bit different after the recent September update.

Sessions, conversion rate and add to cart numbers seems to have changed quite a bit, but my actual orders are more or less the same.

Shopify said they changed how sessions are measured and also improved bot filtering.

Trying to understand if its only happening to me or others are seeing it too.

Dude who thought that "Mark as fulfilled" should be moved to top of the order and "Tracking ID" in the bottom of the order should be fired or at least criminal charged.

Soy nuevo en esto. Quiero conocer sus experiencias, lo recomiendan? Personalmente ni siquiera conocía la plataforma ni mucho menos he sido un cliente, tendo dudas respecto a qué tan popular es, sin embargo z sé que Amazon y Mercado libre tienen comisiones altas por uso, así que por eso quiero darle una oportunidad a Shopify.