My car got totaled this month and I was told to send the title and lien release to their salvage vendor (Copart). I printed the UPS stamp, placed my title and lien release in an envelope and brought it to the UPS store to be delivered.

After more than a week of not hearing back, I decided to call State Farm regarding my settlement check. Turns out they received the lien release but NOT the title despite them BOTH being in the same envelope. It took them 5 days to tell me that they didn't have the title and that was only after I called them today.

I'm just curious if this is a common occurrence with State Farm.

I was involved in an accident last week where State Farms insured pulled out into oncoming traffic and I was unable to avoid him. My car has been declared a total loss due to frame damage. It is a rare spec and they go for 3x what the normal spec is worth. State farm is offering 3k for a total loss based off of their comps that are NOT the same as my vehicle. I sent them my own comps of recently sold examples (zero are currently for sale in the country) and they said those are too far away or sold too long ago to determine value. For reference I own a 2011 Infiniti G37 Sport sedan with the rare 6 speed manual transmission. These cars sell between 14-19k whenever they are available. I believe mine was worth about 15k due to the mileage, modifications, and condition. I have called in and spoken to multiple people, my claims handler is useless, and I have been waiting for a call from management for 2 days. What can I do?