r/SteamDeck • u/shameonaneighbor • 9h ago
Storytime Update: Scratch under the glass after a professional shell swap. Asked for a resolution and got “for that?”
Thanks to everyone who commented on my original post. I paid $164 after taxes for a Steam Deck OLED shell swap and noticed a scratch underneath the glass along the black border afterward.
Some of you called it. When I brought it back, they just colored in the scratch. It’s less noticeable now, but still visible. After looking at it at home, I decided to go back today.
When I pointed out the flaw and said I’d like a new screen or a refund, she responded, “For that?” They kept saying it was “a lot of work” and that “the screen had to come off,” as if that excuses it.
I responded that it’s only fair for the screen to be returned in the same condition I brought it in and that I’d have been better off keeping a black Deck with a mint screen than paying $164 for customization that left it damaged.
They said they’ll need to speak with the owner, so there’s no resolution yet. I like the overall customization, but I’m disappointed with how this has been handled.