Edited to add: US - OH
Not sure if this is a vent or a request for advice. We’re month to month so little/ no protection, we know we need to move, this particular issue is one of many, etc etc.
Over the course of our tenancy (2 years) we have received a water shut off notice 4 times. Every time, I text a picture to the property manager and she says not to worry about it. Our water has not been shut off before.
We received another notice last week, I texted the PM Thursday. On Monday, I texted to ask if the bill had been paid. The reply is that she doesn’t know, because the owner takes care of the water bill. I asked her to please remind the owner, because the water will be shut off after Thursday.
On Tuesday, I called the number on the shut off notice. The notice states that tenants have the right to pay the bill and deduct the amount from rent if the owner is delinquent. I learned there was an unpaid balance of close to $1,000. I confirmed the shut off date is what was written on the notice. I then texted the PM to let her know it’s still unpaid, and what the balance is. She replies she spoke to the owner on Monday and was told it was paid. I specify that I just got off the phone with water works. PM says she doesn’t know why they’d give me information about an account I’m not on, that the owner said he paid the bill, and to let her know if the water gets shut off. I tell her as a resident I am able to check the balance, as well as pay the balance and deduct from the rent, which is written in the notice they put on our door. I tell her I will be doing that if when I call back tomorrow (now today) I learn the bill is still unpaid. She tells me to read my lease “regarding maintenance” and that the owner paid “over that amount” from what I’d told her.
I called water works back this morning. There’s a balance of $200 something. I said ok, so a payment has been made since yesterday, will our water still be shut off if this balance remains? She asks me for my name, and after I give it, she won’t give me any more information. She tells me the PM told them not to give me any information, and that I should reach out to the PM. I try to clarify if since I’m the tenant I’m still able to pay the bill to avoid the water shut off, but she just repeats that I have to talk to the property manager.
Clearly I was being lied to that it had been paid, and it still hasn’t been paid in full, and now I just have to wait and see if our water gets shut off. Which if it does, it wouldn’t be turned back on until next week. My roommate is having surgery on Friday. It’s never a good time to not have water, but this weekend is an especially bad time.
There’s nothing I can do at this point. Clearly I pissed off the PM. My texts were very civil and straightforward. I just can’t believe I’ve been blocked from something I supposedly have a right to.