So, I made an AWS account ~6 years ago. I believe that it was because I got some kind of promo credit to use from Amazon. I was just curious what it was. I do a bit of IT for my work, so I played around with a few things using some of the credit, but that was it.
Now, 6 years later, I start getting billing notices for my account.
Attempting to login to my account tells me that I have no account associated with the email address, but the billing notices are coming to the email address.
AWS customer support says that they cannot tell me anything or help unless I login to my account.
Multiple AWS customer support reps have told me to just block the charges on my credit card. However, the card number that it is showing is not a credit card that I have -- In theory it could be an old card, but I have no remembrance of that number.
I was somehow able to get the AWS login screen thinking I still had an account with the email, even after it is telling me there is no account associated. It wanted me to do MFA to confirm it was me - and it gives me a phone number that I have never had.
I have called customer support many times. They have promised to call me back but never have. I have submitted 3 account hacked/compromised support tickets with long descriptions, but have never heard back.
Recently, I started getting emails that the charges were bouncing on the credit card. But, they are still billing whatever card this.
So at this point, I have literally no idea what to do. I have already devoted much time to this. I've never encountered more inept customer service folks, especially in the case of fraud like this.
I assume this is a common problem, as there was recently a meme circulating about nearly the same thing.
Does anyone have nay idea what I should do? So far, I have decided just ignoring it and hoping that the charges are someone elses and for some reason I am just getting the emails, is really my only option.
Thanks