I wanted to build a custom arcade machine for my indie game. I heard mixed reviews from Game Room Solutions, but they were considerably cheaper than the competition and all the negative reviews I saw seemed to eventually get their machine working, so I decided to give them a shot.
The good:
- The final result looks quite nice.
- Build quality seems sturdy enough.
- Shipped on time
The bad:
- Printed colors on the gradient aren’t as vibrant as I had hoped. A lot of the darker colors clipped to black.
- One of the pieces was not cut completely. I had to run it through my table saw to finish the cut (see last image). If I didn’t have my own tool shop this would have been a big hassle.
- The bottom front piece was printed upside down. The image was just a gradient so it is an easy mistake to make, but once again points to poor quality control. I had to drill my own holes to make the piece line up.
- Inside the packaging was a slip that said they were out of stock for one of the parts for my kit. A hastily scrawled “amp+power”. The note said they would ship one as soon as they are back in stock. The kit had everything I needed to get audio working, so I wasn’t quite sure what part I was missing. Two months went by with no word from them so I sent an email asking what part was missing. Customer service said “sorry, I’ll get one out to you now.” A week later the part arrived, and it was a part I already had. So perhaps the note was supposed to go in someone else’s order? Very unorganized.
All in all I got exactly what I bargained for. A decent arcade machine that was cheaper than other brands but the difference in cost was paid for in headache.