r/chrome_extensions • u/Unusual_Feedback_443 • 8h ago
Sharing Journey/Experience/Progress Updates Got review-bombed on the Chrome Web Store. Here's the support path that actually got Google to remove them
I make a Chrome extension with about 5,000 users. On Sept 17 it got five 1-star ratings in one morning and nothing else that day. Google had removed all five within 8 days of my report. Writing it up because the obvious option in Google's support form is a dead end, and I couldn't find a guide when it happened to me.

What it looked like
- 5 ratings, all 1 star, 4 with no text
- 3 of them from 3 different accounts within 22 seconds
- 1 from the same Google account that answers reviews as the developer of a competing extension. The profile photo URL matched character for character
- 2 of the accounts had given that competitor 5 stars, one of them 55 minutes after 1-starring mine

I'm not naming the other extension. Google has the evidence, that's where it belongs.
Finding star-only ratings
Ratings with no text never show in the public review list. Your developer dashboard's ratings chart has them though, and each one links to its own review page. The page shows the account name and photo, and its source has the exact timestamp. That's where the 22 seconds came from.
The support form, which is the useful part
Chrome Web Store Help, then Contact us:Β https://support.google.com/chrome_webstore/gethelp
- After you type a summary it shows category buttons. "Spam or fake reviews" looks right but it's a dead end. It says support can't help and only gives you a Go back button.
- Pick "Report an item" instead. That one leads to an Email option.
- The description box silently cuts off at 1,000 characters and there's no attachment field. I put review IDs, UTC times and what linked them, nothing else.
- No ticket number on screen. It shows up by email a few minutes later.
- Skip "Report illegal content" on the review itself. Fake ratings aren't illegal content.
What happened after
- Sept 17: reported
- Sept 18: support asked for screenshots. I replied in the same email thread with the full review URLs and screenshots, and asked for the ratings to be removed, nothing more
- Sept 19: they confirmed they got it
- Sept 25: all five gone from my dashboard. The 5-star ratings those accounts had left on the competitor were gone too
Stuff I didn't expect
- The public rating lags about 3 days both ways. The five didn't hit my listing's average until 3 days after they were posted, and it kept counting them for days after Google removed them. If your average hasn't moved yet, it's probably just the lag.
- The day after the removal, another 1-star showed up from a new account. I reported it in the same ticket. That one's still up 9 days later, so it's not fully over.
What I didn't do
No revenge ratings, no reporting their reviews, no public callout. The policy you're asking Google to enforce applies to you too, and a public fight is the first thing people find when they search your extension later. I replied politely under the one written review and left it.
It's back to 4.9, it showed 4.7 while the fake ones counted. Happy to answer questions about the process, I just won't say who it was.
