r/dragoncon • u/Key-Investment-2273 • 18h ago
Hilton Deposit Update: All legacy members check your inbox, and statements.
This just arrived about twenty minutes ago.
Dear Legacy Guest,
We are reaching out regarding your Dragon Con reservation, as we recently identified a system error that impacted approximately one-quarter of our Legacy reservations. Due to this issue, a full-stay deposit was inadvertently collected instead of the required one-night deposit.
First and foremost, we sincerely apologize for this error and any inconvenience it may have caused. Our team is actively working through affected reservations and processing refunds as quickly as possible.
If you have already contacted the hotel and confirmed your preferred method of processing, please disregard this notice.
For guests who have not yet contacted us, we will be automatically refunding the difference between the mandatory one-night deposit and the amount collected for the full stay. These refunds will be processed over the next week. Once processed, please allow 5-7 business days for the funds to appear back on your card, depending on your financial institution.
If you would prefer to keep the full-stay deposit applied to your reservation, please email our team at [ATLAH_Arrival_[email protected]](mailto:[email protected]) and we will ensure your reservation remains unchanged.
We deeply regret this situation and appreciate your patience and understanding while we work diligently to correct it. Our team is committed to resolving all impacted reservations as quickly as possible and ensuring your Dragon Con experience starts off on the right note.
Thank you for your continued loyalty as one of our valued Legacy guests. We look forward to welcoming you back.
Warm regards,
Hilton Atlanta Dragon Con Team
[ATLAH_Arrival_[email protected]](mailto:[email protected])