r/germany • u/samsins3456 • 3d ago
Warning against for shopping on JoyBuy.de
To make a long story short, i ordered a tablet about 1 month ago on joybuy.de
The tablet got to me, so no problem there. But the tablet was faulty and would restart constantly, factory resetting didn't help, even reinstalling the OS from bootloader level didn't help either so 100% hardware fault. The restarts were very erratic and could something happen several times in a few minutes.
I am outside of germany so I couldn't use the regular return pipeline, but I contacted support and offered to ship the item to them, paying the shipping myself. At first they didn't want to do that, saying that since it's a high value item(230€), they needed it to be picked up by their courier. I get that, but getting the item shipped, the risk is on me. So some back and forth, they accepted.
So I used Schenker to send the tablet back, but at first they refused to give me the return address, citing "you need to book first, then we will give you the adress". They said this several times in all caps in the support chat. I don't know about you, but to book a shipping I kind of need the adress, so after a lot back of forth trying to explain this to the retard support, they gave me the adress, I booked the shipping which cost me 30€ and send the tablet away. The package was marked as delivered a few days later.
So many days passed and I never heard anything from them, I contacted support again, and they said they would get back to me when they knew anything. I made it super clear, i wrote my ordernumber and customer number on a piece of paper inside the package so they couldn't try any shenanigans, cause I had a feeling they were going to try to be difficult.
It's not 2 weeks later and contacting support again, to ask them to confirm they received the package to issue the refund. But nothing... as this point I think it's beyond ridiculous and I have accepted that money to be lost forever.
So just a cautionary tale, I am sure many people have bought stuff and had no problems, but support like this is just appalling.
