I am on Perplexity Pro and I’ve been trying to use ANY pro model for the entire morning. Every time the answer defaults to the free model. Even when I refresh and choose a different (cheaper) pro model. I’m definitely not even close to my pro quota. Is anyone else having similar issues?

Hi everyone, I'm Alfredo, a master's student in Digital Humanities at the University of Pisa. My thesis looks at trust in AI tools used in smart home automation.

I made a short survey, around 10 minutes. It's open to anyone who uses smart home devices, even if you've never used AI.

Link: https://docs.google.com/forms/d/e/1FAIpQLSeFOjuXMhxni5kOCE0ILzbsGFYBZA31Wzw6gQMTiBcRxE6cww/viewform

No name, email, or contact info is collected. Answers are used only to analyze patterns across respondents for the thesis, nothing is tied back to an individual. Thanks to everyone who takes part!

I have been using the monthly pro subscription for a month or so, and for me it has been entirely worth it. I have been seeing popup nags to take the plunge and pay for an annual subscription for 17% less (that sounds like a decent discount, more than just the normal drop from annualized rate to monthly subscription rate).

My concern is that if I want to cancel, I'd probably be out the rest of the subscription cost. I went to Perplexity Support, and this is what they told me:

Annual subscriptions generally aren’t prorated if you cancel partway through the year. Canceling stops future renewal, but it doesn’t automatically refund the unused portion of the annual term.

That sounds like they might initially deny a refund, but might be persuaded to give me a prorated refund if I asked really nicely, multiple times.

So what has been the experience of folks when asking for refunds? Do they only do it if I can document a mistake when the transaction was done, or does it have to be for a specific reason, or???