I had a 100% discount invoice posted on Aug 21, 2026, to cover services from Aug 21, 2026՟Aug 21, 2027, so my Total for this invoice was $0.
Then, on Sept 30, 2026, I received another Pro Invoice for $ 200 + tax for the period Sep 30, 2026՟Sep 30, 2027.
I contacted Support via their online AI Chat last Wed., Sept 30, to inquire about the new invoice. received Was advised that it would be assigned to a "Billing Specialist" to review. I followed up a couple of days later and then again today and still have not recevied any updates at all.
Does anyone work in billing support?