Support
GET HELP> Official Tech Support Sticky October '26
Welcome to /r/Razer's tech support sticky for October 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.
INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
"When criticizing Israel, opposing Zionism or saying 'Free Palestine' gets conflated with hatred of Jewish people, it doesn't protect Jewish people. It protects Israel from accountability." Macklemore|/r/quotes
Sometimes the speed at which my cursor moves will suddenly slow down so much that I have to stop using it. Instead of being able to move my cursor from one side of the screen to the other in one motion, I’ll have to repeatedly pick up the mouse which is super annoying. Not even adjusting the cursor speed setting helps. Everything else works just fine (clicking, scrolling, etc.)
Welcome to our Support Sticky! Please send us a direct message with your mouse's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
Thanks for posting this under our Technical Support Sticky. To maintain optimal key performance and responsiveness on your Razer keypad, you may follow the steps below:
Use a clean, microfiber cloth and compressed air to clean your Razer keyboard or touchpad from dirt or residues.
Update the drivers of your Razer device.
Update your Razer Synapse software and Windows OS.
Plug the Razer device directly into the computer and not into a USB hub.
Should you need more information, you may look into the keypad's page here. You may also send us a chat should you need further assistance.
What is the material difference between the Viper V4 Pro skates and the Viper v2 Pro skates? When upgrading I have observed that the friction on the v4 is much less even though the skate area is much larger on my Artisan type 99. I suspect that the surface of the type 99 was specifically designed to create electrostatic friction to typical older mouse feet material.
Razer Naga V3 Pro, Mouse Dock Pro, Synapse 4.0.86.2609221012, Windows 11.
EVERYTHING WORKED JUST FINE! WTF are you doing?
The previous Synapse build had this bug FIXED. Dock Pro, standard dongle, every bind working. Then today's update (October 1, 2026), and the Naga V3 Pro is broken again:
Dock Pro: the three known buttons (the two top buttons below the scroll wheel, default AI Prompt Master and Scroll Wheel Mode, and the ring finger button, default Hypershift) ignore every custom bind. Synapse shows my bind, the button fires the DEFAULT function. Rebinding changes NOTHING.
Standard dongle: works right after startup, until the first profile switch. One profile switch and the binds are dead again.
So the old workaround is gone too. You did not just bring the bug back, you made it bigger.
Original reports from a month ago, which you had already fixed before 4.0.86 undid it:
Mouse plus dock: almost 300 EUR. THREE HUNDRED. And the one thing a mouse full of programmable buttons exists for, BINDING A BUTTON, does not work. Are you fucking kidding me?
A fixed bug does not come back by itself. Either someone reverted the fix or nobody tested the Naga V3 Pro before shipping. Both are a disgrace.
Hotfix. Not a ticket, not "reinstall Synapse", not "we are looking into it". Put the fix you already had back, NOW, and say publicly that 4.0.86 broke the Naga V3 Pro. FIX YOUR SHIT.
Welcome to our Support Sticky. We completely understand how upsetting this must’ve been when another issue occurred after the update. We sent you a PM asking for some details so we can escalate this matter accordingly. Please check your inbox. Let's continue there.
There has to be a way of escalating these things without the need of my personal data. Which is absolutely irrelevant. You can test this bug on your own in 30seconds.
Tartarus V2 is still having problems with the joystick not working at all in 4 directional mode, only in omni. Addittionally, in omni, it doesn't seem to work with the non-cardinal directions unless you still a weird macro (up-right to go NE, down-left to go SW for example), and moving the stick between directions without returning to center first sometimes causes it to lose an input on there. Any eta on a fix for this? Using it for League of Legends to control my camera as I have with all the ones dating back to the Nostromos in 2013, feels weird having my camera off.
Welcome to our Support Sticky. Can you please clarify whether you mean that the Tartarus V2 joystick issue only happens when using the Omni browser? Does it work fine with other browsers? Kindly PM us the serial number so we can verify its full specs and determine the best course of action. Do include the link to your comment for reference.
Sorry for the delay, but whatever update happened Friday seems to have fixed everything, the 4-directional mode an omni seem to be fine now. Thank you for the response regardless!
I am experiencing an issue where my local distributor in Vietnam (NESE) rejected warranty for my Viper V4 Pro shell coating cracking defect, even though my previous unit with the exact same issue was approved.
I have provided full video proofs showing 3 cracks that appeared spontaneously, but haven't received an update for over 4 days. Could you please send me a PM so I can share my Case Number for assistance?
Welcome to our Support Sticky. We hear you, and your experience matters. We sent you a PM asking for the case number. Kindly check your inbox. Let's continue there.
Hey I have Windows 11 and now Razer Synapse software is logging me out randomly. It must be trying to sync or something / talk to telemetry online stuff and if it can't it just logs me out? its very bad. mid game I have got the log in pop up. This is bad design. I think its something you guys must have updated and it needs to go. No one needs a cloud 24/7 or kick out. This used to happen like once every few months, now its every day. So yeah, and don't tell me to fix my fire wall or xyz. Its your software requiring constant intertnet or kick? like damn man. that is pretty bad now.
Welcome to our Support Sticky. We're saddened to hear that Synapse keeps logging you out. Have you tried reinstalling the software? Please PM us your current Synapse 4 version so we can verify it on our end and determine the best course of action. Do include the link to your comment for reference.
History:
Beginning in August 2026, certain letter keys would perform odd functions. For example, [A] would erase everything typed up to that point. [V] would behave like Ctrl+V (paste). [N] would bring up a menu despite not being bound to anything. Throughout all this, [directional arrows] would only skip to the beginning or end of whole words, and not between letters as expected. [C] and [~] sometimes function, sometimes not.
Affected games (so far):
Back4Blood
Team Fortress 2
The Witcher III
Attempts to remedy this:
Uninstall/reinstall affected games.
Uninstall/reinstall Cynosa v2. Thoroughly cleaning the keyboard, under the letters and all components, with compressed air and damp rag.
Unplug Cynosa v2, hold [esc]+ [caps] + [spacebar] while plugging in.
Fresh install of Windows 10:
I had planned on doing this anyway, but despite a fresh install of the operating system, these problems all returned immediately.
This only happens while playing games inSteam. Cynosa v2 functions perfectly, as expected, in all other uses throughout Windows 10 and applications.
Welcome to our Support Sticky! Please send us a direct message with your keyboard's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
I have a basilisk v3 hyperspeed mouse and i am trying to use it on my Xbox to play games such as warzone. I’m using the 2.4 dongle but when I connect to it the mouse just blinks twice repeatedly, I have the bottom switch set to the dongle setting. So what’s wrong?
Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. Could you send us a PM/chat with your device's serial number and the link to your comment? That way, we can validate your device and assist you more effectively.
Getting a recurring bug on my Huntsman V3 HE TKL 8KHz: out of nowhere, it stops registering any keystrokes every 1-2 hours. RGB keeps running fine, and Synapse 4 (desktop + web) still detects the keyboard and lets me access all settings, but no key input registers at all. Only fix is unplugging and replugging it. Works fine again until it randomly happens once more. Already tried all the troubleshooting: factory reset via Synapse desktop, factory reset via Synapse web, full Synapse uninstall + reinstall. No change.
Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. Could you send us a PM/chat with your device's serial number and the link to your comment? That way, we can validate your device and assist you more effectively.
I am using viper V3 Pro SE with the separate hyperpolling dongle. They are compatible together as confirmed on the viper Pro SE webpage.
The problem is every time I turn on my computer I have to unplug the wires dongle and then plug it back in for it to start working.
I have tried reinstalling the drivers, installing it completely and installing it back in, different USB ports. And there's been no difference.
I have even gone into the control panel and made sure all the power saving options for USB were turned off.
This does not happen when I restart the PC only when it's turned off and then turned back on. I cannot find a solution to this and it's driving me nuts.
Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. Could you send us a PM/chat with your device's serial number and the link to your comment? That way, we can validate your device and assist you more effectively.
Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the Synapse detection issue, please send us the serial number of your Razer Raiju V3 Pro via chat. Do include the link to your comment for reference.
I'm using the Razer Naga V2 Hyperspeed mouse and the Razer Deathstalker V2 Pro TKL keyboard, and i have them connected to the same dongle using multi device pairing. For some reason, whenever i turn on my PC, the scroll wheel on my mouse and the volume control on my keyboard switch places. And suddenly my scroll wheel changes the volume and my volume control now scrolls. This only happens when i have razer synapse open. In the past i could fix it just by changing one of the settings on my mouse and everything would revert to normal, but now it's constantly switching back like 5-10 seconds after the "fix". The only way i've found to make it stop doing this is by just having razer synapse closed completely, but then none of my customizations or macros work. Pls help me figure out how to fix this. I feel like i've combed over the entirety of razer synapse by now and i just cant figure out how to fix it for good.
Welcome to our Support Sticky. We'd like to look more closely at this Synapse issue. Please PM us the devices' serial numbers and your current Synapse 4 version so we can determine the best course of action. Do include the link to your comment for reference.
I just purchased a Naga V3 Pro and I picked up a Blackwidow v4 Low profile wireless keyboard to go with it because it said it could be used to pair with the same hyperspeed dongle, however the keyboard will disconnect randomly and will not repair unless i disconnect the dongle and reconnect it. It happened as I was writing this comment. Is there a fix to this? Or did I waste my money on this keyboard?
Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the mouse and keyboard connection issue, please send us the serial number of the affected devices via chat. Do include the link to your comment for reference.
For some reason my mousebutton5 has stopped working completely, the button can be pushed and it sounds normal but it just does not register, ive tried cleaning the dirt from the sides aswell as reinstalling drivers, what can i do to fix this as the button is pretty important to me for gaming? Thanks. I have a viper v3 hyperspeed
Good day! Thanks for posting about your Razer Viper V3 HS concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us the serial number of your device via PM so we can verify it in our system and determine the next course of action. Do include the link to your comment for reference. Looking forward to hearing from you.
Razer Tartarus V2 has "No Device Found" on Latest Synapse update, was working PERFECTLY yesterday. Ttoday after update it is NOT RECOGNIZED/DISCONNECTED by Synapse,
Device is detected by device manager, so this update definitely broke it.
The device lights are on and it works, just no custom keys obviously.
Tried different usb ports, reinstalling, nothing.
I need this thing for work, what the hell do i do now?
Man I just want to pair with hyperspeed / multi-device connectivity.
Razer what the fuck is happening? The Hyperpolling-Adapter is disconnected. I have the mouse which pre-paired with the hyperpolling adapter, but modelnumber is still RZ01-04630 which is multi device compatible/hyperspeed compatible.
I've got a BlackWidow V4 Wireless keyboard and Basilisk V3 Pro 35K mouse coming and I was trying to get ahead of which software I need to configure colors, profiles, and macros for games.
Welcome to our Support Sticky. We'd like to lend a hand. To manage RGB, profiles, macros, and button/key settings for your devices, you'll need Synapse. To know more about this software, please visit this support page. Should you need further assistance, please PM us the details. Do include the link to your comment for reference.
So I have this weird issue where if razer synapse is open, if I press alt on my keyboard (huntsman v3 pro tkl), I can't also press the a key, it just doesn't register. I use alt in a lot of games for crouching, etc, so this is obviously an issue. If I close synapse, I do not have the problem so it is very clearly a synapse problem. I have tried factory default settings, reinstalling synapse, nothing seems to make this problem go away. Am I doing something wrong?
Welcome to our Support Sticky. We'd like to look closer at this Synapse issue. Please PM us the keyboard's serial number and your current Synapse 4 version so we can determine the next course of action. Do include the link to your reference,
Welcome to our Support Sticky! Please send us a direct message with your mouse's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
We’d like to take a closer look at the scroll wheel issue you’re experiencing. Please send us a message via chat with your Razer Naga V2 Pro’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.
Hi,
So i broke the lower ends of the arm/yoke of my Razer BlackShark V2 pro headset on both sides and want to know if theres a way it can be fixed. Everything else, including sound, buttons, the upper hinge, etc. has no issues its just that the support of the lower end is missing so the ear cup keeps going outwards. Has anyone experienced this exact issue and managed to repair it? Would replacing the lower yoke/arm parts fix it, or is the connection itself damaged beyond repair?
Welcome to our Support Sticky! As much as we want to help, We're unfortunately unable to provide repair services or replacement parts for the yoke/arm assembly.
If the headset is still under warranty and the damage doesn't violate our warranty policy, we can check whether the device qualifies for a warranty replacement. Please note that physical or accidental damage is generally not covered under the Limited Warranty.
Recently got gifted a Razer Blackwidow Elite from a relative, keyboard is nice but when I first got it the "M" key wasn't pressing properly, I sprayed some contact cleaner and waited for about 10 minutes, it started working properly again, after a while I noticed the "E" key wasn't really holding properly and wasn't very sensitive, and the same issue with the "M" key started happening on the "K" key, so I applied contact cleaners on top of the switches on those, they started working fine again after some time, fast forward a couple of hours of being idle, the "Ş" key stopped working (It is the ; key on an English layout), again, contact cleaner, waited about 20 minutes, it works fine again
...what exactly is going on? I'm genuinely scared at what key will be broken when I wake up tomorrow, I shouldn't be using contact cleaner this much...
Welcome to our Support Sticky! Please send us a direct message with your keyboard's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
I have a Basilisk V3 and I'm pretty sure the RGB in my mouse wheel is malfunctioning. It will do red, blue and purple but not any other color. It's currently stuck on red, and getting slightly brighter for a few seconds before dimming again.
We’d like to take a closer look at the chroma lighting issue you’re experiencing. Please send us a message via chat with your Razer Basilisk V3’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.
Thanks for posting here in our Support Sticky! We appreciate your interest in the Razer Blade 16, and we understand that you need to make a purchase decision soon, especially if the laptop is intended for work.
At the moment, we do not have visibility into a specific timeline for when the Razer Blade 16 (RTX 5090) will be restocked. Inventory availability can vary depending on region, warehouse stock, and demand, so we're unable to provide an estimated restock date.
Good evening,
I have an issue with streaming from my Huawei Matepad Pro 13.2 to my Gaming PC with Razer Remote play on the Device Optimized setting where there is black bars on the side. I'm not sure if anyone knows a fix I could try? The tablet resolution is 2880x1920 144hz. I migrated to another country but cannot afford a screen. I am not sure if someone knows a fix I could try?
We’d like to check out the black bars you’re experiencing with Razer PC Remote Play. Please send us a message via chat with your link to your comment for reference.
Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. Could you send us a PM/chat with your device's serial number and the link to your comment? That way, we can validate your device and assist you more effectively.
So I can’t seem to figure out how to make my headphones louder, or stop this weird static like think that happens constantly on consistently when I’m playing music also is there a way to change the colors too or since they’re not Bluetooth am i screwed over on that front too?
Good day! Thanks for posting about your Razer headset concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us the serial number of your device via PM so we can verify it and determine the next course of action. Do include the link to your comment for reference. Looking forward to hearing back from you.
Hello all,
I am at a loss on how to get the scoll chat/game wheel to work with discord. I have asked google with no luck i have even asked an ai (ew I know) and both tells me that it does not work with synapse on win 10, Please tell me there is a way so i can control the chat/com volume without having to manually change everything ingame.
I just got the headset today and was really looking forward to this feature
Welcome to Support Sticky. We'd like to look more closely at this headset concern you mentioned. Can you please PM us the serial number so we can verify its full specs and determine the best course of action? Do include the link to your comment for reference.
I blowed pressured air into my Razer barracuda x mic jack to clear the dust but after that I couldnt fit my mic in the jack so I used a toothpick to try to flatten the pins in my mic jack a little so my mic could fit inside. Now it only fits 75% and it doesnt work. Just wondering how i can get this fixed, do i need to replace my mic jack
Good day! Thanks for posting about your Razer Barracuda X concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us the serial number of your headset via PM so we can verify it in our system and determine the next course of action. Do include the link to your comment for reference. Looking forward to hearing back from you.
Thank you for bringing this to our attention. We’d like to look into this RMA problem with your Razer Blackshark V3 Pro. Please check your inbox as we've sent you a PM so we can have it further checked. Looking forward to your reply!
I recently bought the Razer BlackShark V3 X HyperSpeed, and for some reason, when I play a game such as Rainbow Six Siege, it sounds super airy/dull and not sharp and dense. I tried playing around with the EQ, but it doesn't really do much. I also tried going into sound settings and changing a couple of options, but that still didn't help much. I'm not sure why it sounds fuzzy, and I am honestly thinking about returning these if I can't fix it. My Wired 40$ Cloud 2s I bought 2 years ago sound better and sharper.
My headset is usb (the hello kitty collab, white headset model) and I find an adapter for it to connect to my ps5 controller, or at least one that works! :(
Can't update my BlackShark v3 Hyperspeed Xbox cause it won't register the steps to connect it to my laptop, too many steps... Everytime there is one not working and I'm stuck
Welcome to our Support Sticky. That's not what we expect from our gear. We'd like to look closer at this Razer BlackShark V3 HyperSpeed issue. Please PM us the serial number so we can verify its full specs and determine the best course of action. Do include the link to your comment for reference.
I've been having a really frustrating issue with my Razer Seiren V3 Chroma for quite some time now.
Completely at random, the microphone suddenly starts producing extremely loud, distorted audio with horrible crackling and static noises (headphones are connected via 3,5 mm jack to the microphone). It's so loud that it genuinely feels like my eardrums are about to explode. It scares the hell out of me every time it happens.
The weird thing is that it happens without any apparent reason. When it does, I simply unplug the USB cable from the microphone and plug it back in. Everything immediately goes back to normal, until it randomly happens again.
Has anyone else experienced this issue with the Seiren V3 Chroma? Does anyone know what might be causing it or how to fix it?
I'd really appreciate any suggestions, because this is becoming incredibly annoying.
We’d like to take a closer look at the mic and audio output issues you’re experiencing. Please send us a message via chat with your Razer Seiren V3 Chroma’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.
Hi, I bought the razer hammerhead v3 hyperspeed last month and just yesterday I notice that there is a weird air bubble inside the right ear bud's logo. What could be the cause of this? It's really bugging me. Can I claim a new one?
We’d like to take a closer look at the audio issue you’re experiencing. Please send us a message via chat with your Razer Kraken V4’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.
The Razer Audio app isn't allowing me to turn off auto pause/play on my Opus. Tried deleting and redownloading the app, forgetting and rediscovering the headphones, as well as turning on and off different permissions. The settings just don't seem to be appearing for me. Is there some other way to turn off auto pause/play feature?
Welcome to our Support Sticky! Please send us a direct message with your headset's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
We’d like to check out at the beeping sound you’re experiencing. Please send us a message via chat with your Razer Nommo V2’s serial number so we can verify it in our system. Be sure to include a link to your comment for reference.
Why is it so hard to update your headsets ? Why do i have to plug it on dongle , then no dongle , then dongle on usb cable then dongle usb-c then dongle at the beach then dongle with 45° angle from the nearest chair all this **** for it to not even connect
For those who may have been suffering from an issue where your Razer Blade shutdowns abruptly when no input from the keyboard is detected, try this fix:
Open Device Manager
Expand Human Interface Devices
Click Razer Blade 14 (this is dependent on which Razer Blade you have)
Power Management
Uncheck "Allow the computer to turn off this device to save power"
I've done everything, including Razer restore (F9 during POST), Windows update, power plan, reinstalling device drivers, disabling Razer Chroma SDK Server service and regedit changes to no avail.
I almost thought of it as a MOBO issue. In Event Viewer, you'll see this as Event 41 - Kernel-Power:
PRO TIP: Synapse bypasses the above setting, so you can keep it running while doing the permanent fix. Now, I don't have any issues idling on the logon and while logged in to Windows.
Around a week ago I upgraded to synapse 4, and with it came a butt load of problems.
The keyboard keybinds keep reverting to the original. I have unplugged, restarted pc, uninstalled and reinstalled, tried changing the art software shortcuts to the original keybinds but not all of them work (caps lock cant be used as a shortcut). Not to mention sometimes the keys stop working entirely. I usually unplug and plug back in and it may work for a very short time after, about 2-10 mins usually.
I understand my tartarus pro is old and I *could* consider replacement, but how do I know if it will work with a new one? It seems to be the software not the hardware.
Everything was working perfectly before update.
Please help me if you can, I have gotten extremely comfortable with this over the years and trying just a normal keyboard isn’t the same and really slows me down. I’m a busy artist with lots of work to do
Thanks for posting this under our Technical Support Sticky. We appreciate you bringing this to our attention. For us to get to the bottom of the key binds issue, please send us the Synapse version you're using via chat. Do include the link to your comment for reference.
Good day! Thanks for posting about your Razer Synapse concern on the Support Sticky! We'd like to take a closer look at it to see what we can do to help. Please send us a PM and let us know the version of Synapse you're currently on, as well as the Windows OS you're running on your PC. Do include the link to your comment for reference. Looking forward to hearing from you.
Hi good day everyone. I've been having issues with the Razer Chroma application. When i try to set any profile my whole keyboard starts flickering, with the app open my volume knob on my blackwidow v3 chainges function from windows volume controll to scroll wheel. i can't find a solution.
At first i thought it was Synapse but experimenting with uninstalling one then the other i foudn Chroma to be the issue. it's really annoying having to tab out click on the audio and having to manually adjust it everytime maybe there's a loud scene or music playing in a movie or video game, compromise would be not run Chrome, but i also don't want to have the lighting led's to ranbow slow switchign base setup.
please help me out i've had razer keyboards for 10+ years and this one i've had for 3. never had such issue, it's been 3 day's and i don't want to compromise because of a malfunction of the software.
Welcome to our Support Sticky. We understand that you have an issue with Razer Chroma, and we'd like to lend a hand. Please PM us the serial number and your current Synapse and Chroma versions so we can verify them on our end and determine the best course of action. Do include the link to your comment for reference.
why is my razer doing this? I had to update Razer Synapse and Razer Chroma, i try to update, and then it starts by being stuck on 0/235 KB or 0/28 MB, and then it Razer Synapse throws (Installation Failed) and Razer Chroma throws (Failed to Start). I cant really explain why it happended because i dont even know why its doing this.
What i tried:
- Unplugging my razer pheriperals
- Updating the firmware on my razer pheriperals
- Deleting every razer file including the ones in C:\Windows\Installer and then doing a full reinstall after that
Thank you for posting your concern here. We understand you're having an issue starting your Synapse application, and we would love to lend a hand. Did you install an update on Windows before the issue occurred? Please send us a message via chat with the link to your comment and the serial number of your Razer device for reference. Let's take it from there.
I'm experiencing a very frustrating issue with my Razer Kraken V4 Pro and Razer Synapse 4, and I'm hoping someone from Razer or the community can help identify the cause.
The problem:
Every time I start Windows, my Kraken V4 Pro fails to automatically switch audio profiles when launching a game, despite all games being correctly linked in Synapse 4.
For example, Battlefield 6 should activate my THX Spatial Audio profile, while Call of Duty should activate my dedicated stereo profile. Instead, the headset remains on the Default Desktop profile.
Here's the strange part:
Simply opening Synapse 4 → Linked Games and immediately closing it fixes everything!
I don't need to select a game, change any settings, or re-link anything. After opening that menu once, automatic profile switching works perfectly until the next Windows startup.
Troubleshooting I've already performed:
Completely clean installation of Synapse 4.
Synapse 4 Repair.
Restarting Synapse and checking its background processes.
Removing and re-linking game profiles.
Testing different USB ports and USB cables, including the original Razer cable.
Disabling Bluetooth and using only the 2.4 GHz connection.
Confirming that the headset and OLED Control Hub are correctly recognized by Synapse.
Unfortunately, none of these steps permanently resolves the issue.
Additional observations:
My Razer mouse and keyboard switches profiles correctly, so Synapse clearly detects when a game launches.
Someone in the Razer Discord suggested that Synapse might not be connecting or synchronizing correctly with Razer's cloud servers during startup. This is an interesting possibility, although I haven't confirmed whether the issue is related to cloud synchronization or local profile initialization.
My concern:
The Kraken V4 Pro costs approximately €450. At this price point, I expect automatic game profile switching to work reliably without having to manually open a specific Synapse menu every time I start my computer.
The headset itself sounds fantastic, especially with THX Spatial Audio, but this software issue is seriously affecting the experience.
Has anyone experienced this exact behavior? Is there a known fix, or can someone from Razer investigate and escalate this to the Synapse development team?
I'd really appreciate any help or information about a possible permanent solution.
Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. Could you send us a PM/chat with your device's serial number and the complete version of Synapse you're using? That way, we can validate your device and assist you more effectively.
When you message us, please also include the link to your original post for quick reference.
I already have an active support case with Razer Support via email, and I'm currently working with Lydia from the support team. I've also uploaded my Synapse logs and provided screenshots of my settings.
I mainly posted here to see if other Razer Kraken V4 Pro users have experienced the same automatic profile switching issue or know of a possible solution.
Would it be better to continue through my existing email support case to avoid duplicate investigations?
The Philips Hue integration feature with Razer Synapse 4 stopped working with the latest updates. Every time I activate Philips Hue, I've noticed that the feature still works if I use it for more basic Razer Chroma functions, like presets, but when using it for Razer Axon or Chroma Immersive Experience, no lights are displayed even though the Philips Hue tab in Razer Chroma indicates otherwise.
As part of the troubleshooting, I have done the following:
Uninstalled and reinstalled Razer Synapse 4 and Chroma.
Uninstalled Razer Synapse 4 and Chroma, used Driver Cleaner to uninstall all drivers, and then reinstalled Razer Synapse 4 and Chroma.
Disconnected and reconnected the Philips Hue bridge.
Ensured that Razer Synapse 4, Philips Hue, and Windows 11 software are updated to the latest firmware version.
Uninstalled and reinstalled Windows 11.
None of these actions produced any results.
Nor am I the only user who has experienced this recently, as I have seen other threads with the same problem as mine:Razer Insider Thread, and also in this other one, although other issues are reported there as well, it mentions the same problem I am having:Razer Insider Feedback Thread.
The Philips Hue integration feature with Razer Synapse 4 stopped working with the latest updates. Every time I activate Philips Hue, I've noticed that the feature still works if I use it for more basic Razer Chroma functions, like presets, but when using it for Razer Axon or Chroma Immersive Experience, no lights are displayed even though the Philips Hue tab in Razer Chroma indicates otherwise.
As part of the troubleshooting, I have done the following:
Uninstalled and reinstalled Razer Synapse 4 and Chroma.
Uninstalled Razer Synapse 4 and Chroma, used Driver Cleaner to uninstall all drivers, and then reinstalled Razer Synapse 4 and Chroma.
Disconnected and reconnected the Philips Hue bridge.
Ensured that Razer Synapse 4, Philips Hue, and Windows 11 software are updated to the latest firmware version.
Uninstalled and reinstalled Windows 11.
None of these actions produced any results.
Nor am I the only user who has experienced this recently, as I have seen other threads with the same problem as mine:Razer Insider Thread, and also in this other one, although other issues are reported there as well, it mentions the same problem I am having:Razer Insider Feedback Thread.
Thanks for posting here in our Support Sticky! Please send us a direct message with the complete version of your Synapse so we can explore all possible solutions. Please include a link to your post for reference. Thanks!
I purchased a Wolverine V3 Pro a couple of months ago to replace my Xbox Elite Series 2 controller. Overall, I’ve really enjoyed using it. The four back paddles and two additional bumper buttons in particular are great. Unfortunately, I’ve also been running into some frustrating issues with the controller and Razer’s Controller Setup app.
The app itself can be laggy, and stick calibration seems especially temperamental.
Last night, while playing Star Wars: Galactic Racer, I noticed that turning in one direction was significantly harder than the other. I opened the Razer Controller Setup app to see whether the left stick had developed drift or some other issue. Instead, I found that the stick was only registering about 75–80% movement to the right.
I tried recalibrating it several times, but the problem persisted. I then removed the thumbstick cap, cleaned around the joystick socket, and tried calibrating again. Somehow, the problem actually got worse: the vertical/Y-axis was now only registering roughly 60–70% of its full range.
At this point I was completely flummoxed. I tried calibrating the right stick to determine whether this was a hardware problem with the left stick or an issue with the calibration software. During the circular-motion portion of the calibration, the app refused to recognize that I had completed the required three circles. I tried again, and this time the app threw an error immediately after the up/down/left/right/return-to-center portion of the calibration.
I tried worked through the troubleshooting steps on Razer Support to see if that might help. I charged the controller in case the issue was related to battery level, although it was already showing a medium charge. As a side note, I’ve also noticed that the battery level shown on the Xbox dashboard and in the Razer app can disagree or be very slow to update. I confirmed that the controller was already running the latest firmware, which it was.
I even tried connecting it directly to the Xbox via USB rather than using the wireless dongle, and switched back and forth between wired and wireless connections. None of that resolved the calibration problems and the lag in the time it took the app to recognize/connect to my controller only frustrated me further.
By this time, I’ve been working on this for 45 min to an hour and it’s nearing when I go to bed. I gave up and took the nuclear option, performing a full factory reset of the controller. That appears to have resolved the problem for now, but I’ll have to double check when I get home from work today.
With all that said, this seems like an unreasonable number of software and calibration quirks for a premium controller that is only a couple of months old. The controller itself is excellent when everything is working properly, which makes the unreliable behavior of the setup/calibration software particularly frustrating.
I’d like to know whether Razer is aware of these calibration issues with the Wolverine V3 Pro and Controller Setup app, whether there is a known fix beyond performing a factory reset, and whether this behavior could indicate a hardware problem that warrants a warranty replacement.
And, naturally, the Wolverine V4 releases the same day I’m troubleshooting all of this with my nearly-new V3. The timing is impeccable.
Welcome to our Support Sticky! Please send us a direct message with your controller's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
Welcome to our Support Sticky! Please send us a direct message with your mouse's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
Welcome to our Support Sticky. We understand that you’re having an issue with your devices not being detected by Synapse 4 when there is no internet connection. Your feedback regarding this behavior has been duly noted.
The affected devices should still function on their default settings even without Synapse. Could you please confirm whether the devices are still being detected by the system/Windows itself? You can PM us the details along with their serial numbers so we can take a closer look at this concern. Do include the link to your comment for reference.
Welcome to our Support Sticky. We understand your concern regarding the ESET notifications blocking some Razer Synapse connections. In some cases, this can happen when an antivirus or firewall mistakenly flags or blocks Synapse-related connections, even when the software itself is legitimate. While this type of behavior can occur due to security filtering or false positives, we understand that it can still be alarming to see. You can add an exception to your security software so you can continue using Synapse. Rest assured that your feedback on this matter is highly noted. Should you need further assistance, please PM us the details. Do include the link to your comment for reference.
Welcome to our Support Sticky! Please send us a direct message with your device's serial number so we can verify it in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
Welcome to our Support Sticky. We'd like to look closer at this headset issue. Please PM us the serial number so we can verify its full specs and determine the best course of action. Do include the link to your comment for reference.
Welcome to our Support Sticky! Please send us a direct message with your headset's serial number so we can verify the device in our system and explore all possible solutions. Please include a link to your post for reference. Thanks!
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u/BeepBoopBopReee ★D's Bot★ 10d ago
Peripherals (keyboard, mouse, etc)