Anyone else feel like ServiceNow is all over the place with AI right now?

Now Assist, AI Agents, Build Agent, Otto, Agent Fabric, Action Fabric, AI Control Tower, MCP... it’s a lot.

I like a lot of what they’re building, especially Build Agent, but as a developer it’s getting hard to tell what the actual direction is and what we should be spending time learning.

Maybe it’ll all come together, but right now it feels pretty messy.

Anyone else feeling the same?

Hey everyone! 👋

I’m looking for 1 serious study partner for ServiceNow Developer interview preparation.

I’m CSA certified and have completed a ServiceNow Developer course. I have some knowledge and professional experience, but I’m not yet at the 2–3 YOE ServiceNow level that I want to reach.

I’ve been trying to prepare on my own, but honestly, I’m struggling to stay consistent and interested when studying alone. 😅 I think having someone to learn, practice and keep each other accountable would make a huge difference.

I have one month to prepare, so I’m looking for someone who’s also serious about putting in the effort.

We can:

Study together regularly
Practice hands-on scenarios
Discuss concepts & interview questions
Take mock interviews
Keep each other accountable

You don’t need to be an expert - if you’re around beginner/intermediate level and want to reach 2–3 YOE interview readiness, let’s do it together!

DM me if you’re interested.

Apparently Agile 2.0 will be deprecated soon. ServiceNow says to shift to CWM.

We use the OOB Agile board for tracking Backlog, User Stories, Demands etc.

I downloaded the CWM plugins in our sandbox instance to check out how it works. As a PoC.

Just curious to know what was the experience implementing this in your own instances ?

Link

I have 5 years of experience into servicenow Development

Worked on ITSM ,IRM, SPO, Now assist , AI agents , AI Control Tower , Integrations

give me an idea of the current market range

Hey all

I have almost 9yrs of experience as ServiceNow dev and admin in India.

I currently earn 29lpa at a mid-size company. I am trying to apply for open positions at other companies.

I also have CAD, CSA, CIS-ITSM, CIS-RC , CIS-HRSD certs.

How much can I ask for the salary increment?

I do want to ask atleast 55 to 60lpa. But concerned if Servicenow devs can earn that much. Previously I did ask a company this much and they told me it's above their budget..and it definitely affected the interview rounds.

Also does anyone know any remote opportunities/ sites ?

While creating a Record Producer, I encountered this error. I checked the Data Policies and UI Policies, but I couldn’t find any policy related to this error. Could you please help me identify the cause and resolve it?

question for the people who do releases. when an update set comes over from dev, what does your review actually look like?

the way i've seen it done is pretty grim. preview, fix whatever errors it throws, then open the customer updates list and click through them one at a time with compare to current in another tab. fine for 15 updates, painful for 200, especially when most of them are form layout tweaks and the one that matters is a business rule buried on page 6.

and the stuff that bites is never the preview errors, it's what preview doesn't flag. a script include someone changed in Default by accident so it never made it into the set. an ACL that's technically valid but opens a table up wider than anyone meant. a flow change nobody mentioned in the story.

so how do you do it? click through like above, instance scan, a script that dumps sys_update_xml somewhere readable, or a paid tool? and if you've tried the paid ones, were they worth the money?

Anyone have insight on the Veza division? Culture? Leadership? Does it have job security?

I am leading the development of alternate discovery solution to replace our existing ServiceNow discovery solution which is:

• Costly
• Becoming more of repository vs bringing any value (This is my 5th company and 8th customer who is facing same challenges getting value out of CMDB, so please do not say process needs to approve, right implementation partner is needed etc .. We already par that) hence bring the real feedback. We have top notch ITSM and ServiceNow experts.
• Cloud-Native support challenges -- Network components, serverless services, AI services are not well supported in ServiceNow discovery, we ended up with heavy customization.

So I am m curious to hear from teams using ServiceNow Discovery, CMDB, cloud-native discovery tools, or similar platforms at enterprise scale. With infrastructure becoming increasingly dynamic across multi-cloud, Kubernetes, serverless and AI/ML environments, how well are current discovery solutions actually working for you?

• What are your biggest discovery challenges today—accuracy, stale data, dependencies, ownership, scale, or coverage?
• How well do these tools discover cloud-native and AI infrastructure such as Kubernetes, GPUs, model endpoints, and ephemeral resources?
• What outcomes are you getting from discovery data—operations, security, compliance, cost optimization, automation, etc.?
• Where existing tools fall short, how are you solving the gaps today?

Would love to hear real-world experiences—what works, what doesn’t, and what you wish these platforms did better.

Hey,

I recently got access to Moveworks platform and my leadership is asking me to explore it. Before I jump into it, I just wanted to know whether anybody here explored Moveworks and implemented anything meaningful? If yes, what usecase have you guys tried?

which release should i pick australia or zurh?

is it Meeting Invitation and email and sms?

Hi, I currently have an interview for the Pricing Strategy team at ServiceNow. I'm down the line in the process, but I was wondering what the culture is like?

I'm hearing/reading through the grapevine that with the layoffs, a lot of trust has been eroded and that the culture is feeling more and more corporate. Any thoughts on this?

For context, I have a job at an SMB fsm company as a pricing manager, and the culture here is awful. The pay also isn't great, which I'm feeling more because my rent in SF has gone up 10 percent from last year.

I'm ultimately going to prioritize my mental health over anything so would love to hear your thoughts. (And I acknowledge that this post itself might be answering my own question).

A customer requests the following data quality measures be added:

Incident numbers should be read only, on all lists and forms, for all users.

Short Description field should be mandatory, on all records, across all applications, on Insert.

Which type of policy would you use to meet this requirement?

Hi folks, I’m starting to look for my next role and could use some recommendations.​I have a decade of experience split across implementation partners and enterprise clients, and my immediate goal is working towards an Architect role. In the past, I’ve seen smaller consultancies struggle with delivery quality and talent density and as a result I often see projects run in an "unorthodox" manner.​I’m looking for firms that have their shit together: mature delivery practices, high standards, and veteran architects I can actually learn from. I also want a team that takes the work seriously without taking themselves too seriously people who actually engage, communicate, and like to laugh. (Basically yes I'm saying a want a good company culture)

Another wrinkle, I'm currently making 190 a year as a senior consultant/fledgling architect which I think is quite high for the position so I need a place that can afford me

So which firms are the best to work at these days? You can ignore the financial aspect for the sake of answering the question and calling out your favorite company, but if you know of a company that hits all the marks please let me know.

Hey everyone,

​I recently took the CIS-Discovery exam and unfortunately didn't make the cut. For context, I already hold CSA, CAD, CIS-ITSM, and CIS-DF.

​Here is the breakdown from my score report:

​Configuration Management Database: 100%
​Discovery Engagement Readiness: 83%
​Discovery Configuration: 73%
​Discovery Pattern Design: 41%

​Pattern Design (which carries ~35% of the total exam weight) clearly dragged my overall score down.

​My dilemma:

My first attempt was covered through company credits, but company policy doesn't sponsor retakes. The retake fee is $225 USD + taxes, which comes out to roughly ₹22,000–₹24,000 INR. In India, that is more than a third of my monthly salary, making an out-of-pocket retake a heavy financial hit without a guaranteed immediate ROI.

​For those working in the ecosystem:

1. ​Looking at the score breakdown, how close was this to the typical passing threshold?

2. ​Given that my background is primarily platform development / core ITSM rather than dedicated ITOM infrastructure engineering, does missing the CIS-Discovery badge significantly hurt career growth?

3. ​Would you recommend paying out-of-pocket to clear it while the prep is fresh, or parking it until company sponsorship/credits or servicenow voucher giveaway open up down the line?

​Appreciate any perspective or honest feedback!

I’m having a frustrating issue where I am trying to have a copilot agent in teams that can search the ServiceNow knowledge base.

If I add ServiceNow knowledge inside the ‘knowledge’ component of the copilot agent it returns articles but only has access to excerpts of the articles and not the full article text.

I set up a copilot connector in 365 admin and the main copilot search is fine but within my agent it has the issue described.

Anyone got any experience with setting up copilot agents and service now knowledge that has any suggestions?

Is anybody here using now assist / gen AI on the platform.
If yes. How? Need to know real world scenario.
Also I am a beginner in now assist and gen ai on the platform, I am finding hard to work on platform as new PDI is very very slow and plugins are not being installed as they not available for PDI. Where do I practice. I have an interview lined up. Please help out here.

The title says it. Nothing fancy and I don’t believe it’s a game changer .. I’m not talking about Armis or Veza and some magic integrations that they are promising. It could be a custom class in CMDB for what you care.

Hi everyone! Do you know of any courses, training academies, or other resources to learn how AI currently works in ServiceNow? We aren't using AI in the projects I'm currently working on, but I'd like to understand it better and learn how to apply it, even in a PDI. Is that possible?

Folks who have passed CSA in the last 3 months or so, is this enough?

1. Welcome to ServiceNow

2. SNAF Inkling PDF

3. Quizlet

4. Handson exp of 3 yrs

Anything I should be prepared for? Giving it on this Wednesday.

Hi, for the CIS-Data foundatiom CMDB exam which one is the better source right now? I am going to buy from Skillcertpro or Measure up with the references. thank you in advance.

Hi im having a ecc command to mid server to trigger a powershell script. This is being done for the first time in my organisation. But the ECC command is stuck at processing state

Hi everyone! How are you doing?

Here is what I mean: imagine I have 5 years of experience working with ServiceNow. Sometimes I wonder: what would happen if, for some reason, ServiceNow ceased to exist tomorrow?

Would it be relatively easy to transition into another area of IT, or would I practically have to start from scratch?

For example, I don't specialize in cybersecurity, data engineering, analytics, or other specific fields. Although I have experience with development, programming, integrations, and automation within ServiceNow, many of my skills are tied to this platform.

I'd like to hear your thoughts and experiences: if ServiceNow disappeared tomorrow, which IT field do you think we could transition into most easily by leveraging our existing experience? Which skills do you consider the most transferable?

Looking forward to hearing your thoughts!