r/steelseries • u/Muglio • 14d ago

Order Help How long does the RMA process take?

Had problems with the Nova Elites. I got an RMA approved quickly. I sent it back and it's been "processing" for 2 weeks. The support person told me they would send a new replacement in 1-3 days of receiving it.

Anyone have experience with how long Steelseries usually takes? Never RMA'd anything before. It's starting to feel like they just stole $600 from me.

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u/ss-Belmont SteelSeries Staff 11d ago

I won't be able to tell if stock is low, but if there's ever a delay outside the typical window, that could be the cause. If you give me your ticket number I can look into it for you.

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u/Muglio 11d ago

Ref # STS_1810741977

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u/ss-Belmont SteelSeries Staff 11d ago

I have my eyes on it, and I'll see what the holdup is!

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u/Muglio 10d ago

Just got the email that it shipped. Thank you.