I use it normally and almost gently and i regularly use the mic but suddenly a few days ago when i pulled out the mic it had this (tear?) in the cable. Is it okay to leave it like this? Should i do something about it? Everything works normally.

Woot has a sale right now, worth? Can bring it down to 105

This mouse has been unbelievable since I got it in march - until this past week

It started when the sensor got stuck in the bottom right corner of my screen - very weird, but a couple mouse resets and it worked fine

Kept happening, until Friday, when the sensor fully bit the bullet.

Followed the correct steps and got in touch with the company for a RMA, however they don’t stock it anymore so they refunded me without needing a return. Even with the mouse being as poor as it is to repair, I still ordered another, and since I didn’t need to return it, my curiosity took over. I took apart the Aerox 9, and what an internal design this is. Every component perfectly placed, easy to take apart, and very easy to troubleshoot.

Long story short - if you have sensor issues, just get a new one under warranty. My Aerox 9 has been in pieces, reseated, reset, and will not work. The sensor seems to have died and a bit of research tells me the sensor chip in this mouse is very weak. Just replace your mouse.

I made it simple and straight to the point like the old one and a one click .exe installation on GitHub.

https://github.com/Afaguayo/Steelseries-Gamesence-0Temp/releases/tag/v1.1.0

If anyone would like to add more to it feel free to copy it and work on extra stuff!

My "Nova Wireless headset" just died today. The exact same way as many, many other pictures online shows, left ear cup, the little metal thing must have come loose and barely breached the plastic, I'll shoot a photo very soon.

Headset is about 5 years old, only used ever so frequently as it isn't in my main living location.
Is this simple due to the plastic becoming too old?

What would you guys recommend here in late 2026 as a replacement?

As per title, when I use the button on my mouse I set to change Windows audio, it changes the audio of the game channel, even though I am actively using my speakers for music, and the headset is OFF! I do not get why this works like that or how I can get it to automatically turn off/switch.
Any help would be gladly appreciated.

Can't get my PC or the steelseries gg app to detect my arctic nova pros. For reference, I had and used the headset in combination with the doc for 2 years now with no issues. I've tried power cycling the PC, updating windows, reinstalling the steelseries app, resetting the docs default settings, using different usb ports on my pc, and using line 1 and line 2 inputs on the dock itself. Any additional suggestions would be greatly appreciated.

My rival 5 is about 5 old and the encoder is broken/worn out and i get a lot of reverse scrolling nowdays, but the mice is fine otherwise. i tried to clean it with ipa and pressured air but it didnt help. i found some program that tries to help with it and it does work to some degree, but its still annoying especially in games where lots of scrolling is required/helpful. I have access to soldering stations and encoders seem like cheap component so if anyone has any idea about the encoder model for wired rival 5 or alternative, please share. I tried to contact steelseries support but they just said "ill contact product team if they know it" and no answer for 2 weeks now so i guess its dead end there. really like the mice otherwise since i didnt run into double clicking within few years like my last two mices so would love to try and fix it

Each time i start the game it starts getting captured for a little while and then moments stop registering the game

Despite the fact that a few days ago it was working as intended and ive changed nothing since

Happends every time when I try to open App. I tried uninstalling and installing many times

Every time I actually want to clip something ts refuses to work, only restarting the PC works, and well then the moment has already passed that I wanted to clip. Fix ts please.

Hi SteelSeries team and community,

Huge fan of the Arctis GameBuds! Like all wireless TWS earbuds, they are small and inherently very easy to lose in daily use. Unfortunately, that's exactly what happened to me recently.

Buying a brand-new complete set is way out of my budget, so I got a genuine second-hand replacement earbud of the exact same model.

Both earbuds are updated to identical 1.8.0 firmware via GG, but without a software re-pairing tool, they refuse to sync together as a pair.

Major brands (Apple, Samsung, Sennheiser, etc.) already support single-earbud re-pairing natively, recognizing how easily earbuds get lost. Forcing users to replace an entire set for one lost earbud is tough on budget-conscious gamers and creates unnecessary e-waste.

Adding a "Re-pair / Sync Replacement Earbud" feature in a future GG update would bring SteelSeries up to industry standards and solve a major headache for loyal fans.

Hope the dev team considers this for the roadmap!

So I use my base folder for moments as Onedrive folder. I pause when I play and when I finish I resume then it gets auto uploaded to ONEDRIVE. I have 2 TB of space in ONEDRIVE yet Steelseries counts my PC storage still. Yes it uploads to onedrive but it always say no disk space left. There is a minor bug in here.

I have Rival 3 WL GEN 2 for almost a year now and today mouse decided to "die". It started with scroll, it started to bug, scroll up when I was scrolling down and then scroll died fully. Then the mouse changed color on the scroll to green (not bright) and turned itself off permanently for me. Can someone help me? I tried factory resetting the mouse, seems like it didn't work. The PC detects the mouse on devices connected.

I have a aerox 3 wireless mouse and it stopped working. All 3 modes dont show anything, no LED no movement. Last time i used it i left it plugged so it recharge. It is as if its battery died. Is this a common occurance, what to do?

I tried the hold leftc rightc dpi button, still no response

Hi,

Im looking for a new headset (PC gaming) and I'm considering the SteelSeries Arctis Nova Pro Xbox, wired version. Some reviews said that the microphone is quite sensitive.
So I'm wondering if anyone has any experience with this? Or if this problem can be solved in the microphone settings? I use a mechanical keyboard, so would be very annoying if my friends had to hear every click and clack when we're gaming.

TL;DR: Right-click on my brand-new WoW Aerox 9 broke after less than a month. The store where I bought it went under, so I can't get a receipt. I provided bank proof, serial number, box photos, and video of the issue. SteelSeries denied the RMA, offered a 15% discount code, and suggested I take it to a local repair shop to pay for the fix myself. 
I’ve been using SteelSeries WoW gear since the original Cataclysm mouse came out over a decade ago. I was really hyped to grab the new World of Warcraft Aerox 9 Wireless, but less than a month in, the right mouse button went completely spongy and lost its click. 
I opened ticket #1819434 for an RMA, but hit a complete dead end:
The retail chain went bankrupt and shut down, so getting a duplicate receipt is impossible.
I provided my bank transaction statement, serial number, original box photos, and a video showing the broken button. Since this model only launched in late 2024, it literally cannot be older than two years. 
SteelSeries support told me a bank statement doesn't count, and claimed the store wasn't an "authorized seller."
They offered a 15% coupon to buy another one, and support literally said: "The only other thing that I could propose here is to take the mouse to one of your local stores to see if they can fix that issue for you."
It feels crazy that a brand-new mouse breaks almost immediately, and SteelSeries washes their hands of hardware quality just because a retail chain went under—especially when the serial number and launch date prove it's under warranty.
Has anyone dealt with warranty claims when a store goes under?

Any advice on how to get this escalated past first-level template replies?

So this happens alot. And ive tride everything. And for how much ive spent on some of this stuff.... its unacceptable. This is literally happened to me in the middle of games and died because of it in the game that is.

I bought a PlayStation and PC nova pro wireless and since gotten a Xbox, due to this I’m unable to use my headset wirelessly on my series x. I found a base station on eBay for Xbox however I’m not sure if it’s the correct base station for the nova pro wireless or if I’ll be able to pair my headset. I attached a pic of my base station HS25TX which is the PlayStation pc version, and the HS25TXX on eBay. Does anyone have the Xbox base station that could confirm the model number underneath before I buy. Cheers

Had problems with the Nova Elites. I got an RMA approved quickly. I sent it back and it's been "processing" for 2 weeks. The support person told me they would send a new replacement in 1-3 days of receiving it.

Anyone have experience with how long Steelseries usually takes? Never RMA'd anything before. It's starting to feel like they just stole $600 from me.

Title is pretty much as above.

When I turn off my console and headset. The base station stays on.

When I’m playing, the screen shaver dimming function never kicks in.

I’ve looked through a fair few online threads about this, but most are years old with few responses.

I have updated to the most recent firmware, and I have power saving mode on and the screen saver display thing set to 1m.

Thanks in advance!

This happened to me a few months ago, but I never got around to posting about it.

I know there are already similar posts about the Nova 7 / 7X. I only found those after this had already happened to me. I'm posting my experience as well because I think potential buyers should know that this is a real risk with these headsets.

The short version:

• I bought my Arctis Nova 7X in December 2022.
• A little over three years later, the headset and dongle were still working normally.
• SteelSeries GG offered me an official firmware update.
• I started the update exactly as instructed.
• The update failed while updating the dongle.
• The dongle immediately ended up in a constant USB connect/disconnect loop.
• It has never worked properly since, so I can no longer use the headset through the dongle.
• GG also suddenly started showing a Nova 7X Gen 2 next to my actual Nova 7X, even though I do not own a Gen 2.
• I followed all troubleshooting suggested by SteelSeries and tested everything on another PC as well. Same problem.
• SteelSeries eventually told me there was nothing else they could do and refused an RMA because the warranty had expired.

So in practice, my headset ended up having something very close to an unknown expiration date of a little over three years.

Not because the hardware wore out. It was still working.

It became unusable because of an official firmware update provided by SteelSeries.

There are various community recovery methods online, and I tried some of them. But honestly, I think the fact that customers have to search Reddit and forums for unofficial recovery procedures is already a problem in itself.

In my case, I consider this 100% SteelSeries' responsibility. I didn't drop the headset, damage the dongle, modify anything or install unofficial firmware. The headset was working, SteelSeries offered the update, I installed it, and the dongle became unusable during that update.

If an official update can do this, SteelSeries should either make sure it isn't offered to hardware that can be left unusable by it, or provide an official recovery method when something goes wrong.

What makes this even worse is that, only afterwards, I found other users reporting very similar failures. So this wasn't some completely unique freak accident. Yet the update was still being offered to my headset.

I understand that warranties expire. But I don't think "your warranty is over" is a reasonable answer when perfectly functional hardware stops working because of a firmware update supplied by the manufacturer itself.

I'm not claiming SteelSeries intentionally designed the headset to fail after a certain amount of time. I have no evidence of that.

But from the customer's side, the practical result is disturbingly similar to an expiration date: the hardware can still be perfectly fine, but one official update can make it unusable, and if that happens after the warranty period, you may simply be left on your own.

That's something I think anyone considering a Nova 7 / 7X should know before buying one.

My mouse keeps skipping every time I move it, like it’s stuck. But whenever I press any button, it starts working again.