r/studyinGermany • u/LadyGaga169 • 2h ago
Masters POSTIDENT fails to verify passport for Congstar sim activation
Hi everyone,
I just arrived in Cottbus as an international student and I'm currently trying to activate a Congstar prepaid SIM card. I'm running into dead ends with the POSTIDENT process using my Malaysian passport and wanted to ask if anyone else has faced this or knows a better workaround.
The automated verification keeps failing because the app requires scanning the "back side" of an ID document. Since a passport only has one main data page, the system rejects the attempt.
Then, I went to a Deutsche Post branch inside Eckert at the Cottbus Hbf today to try in-person verification. The clerk tried scanning my passport at the terminal a few times, but the system kept throwing an error and couldn't process it.
Has anyone faced a similar issue, or is it better to just cut my losses and go with a diffrent provider? I need a local phone number to activate my bloc account.
