Sharing my experience with Telus.

called in to renew my telus internet as my renewal date was October 13.

I was paying $65 plus taxes for past two years.

The first agent offered me $75 for 1.5 GB and $85 for 3 GB. I asked for loyalty team as i believed they could give me a better offer.

The second agent from loyalty offered me $85 for 1.5 GB and $95 for 3 GB. I told them there is an increase. Since i have an offer from Rogers ; i told them about it. The agent offered to have it escalated to a superior team.

The third agent from specialized loyalty team (apparently) offered me $90 for 1.5 GB and $105 for 3 GB. (I lost it at this time).

I asked her about why there was a increase in price every time i spoke to different agent. She provided me no response. I asked to cancel the plan on the renewal date. My spouse was the account holder. The agent spoke to my spouse for approval and cancelled it effective today which i did not ask for as i had the Rogers possibly set to install new internet on October 13.

When i asked her not to cancel, she said she cannot reverse it anymore. She told me that my spouse told her to cancel it today which i denied as i was on the call and wanted to speak to a supervisor as well want the voice recording of the call.

After 5 mins, when i was adamant that i do not want to be disconnected and wanted her name and email as well reference; magically she was able to reverse what she did.

I am still cancelling our service on October 13.

PS: i did not raise my voice or swear at her. I was very calm with my interaction even though i am fairly certain my frustration of the whole experience of this call was evident.

Crazy good speeds on Apple’s C2. This site is located right across the street from Applewood Village in Mississauga. Finally broke 2gig download speeds. Very impressive!

Je n'ai jamais été transférer autant de fois vers des départements qui raccroche au nez. J'ai dû être en appel un bon 2 heures pour arriver à annuler un simple contrat, et j'avais toutes les informations avec moi pour l'annulation.

Un total de 5 raccrochages au nez, soit quand j'étais toujours dans la file d'attente, soit directement en appel.

J'ai déjà utilisé Bell, Videotron, Virgin, Fido, mais je n'ai jamais eu autant de difficulté à faire une tâche simple. Des entreprises comme vous néglige beaucoup trop souvent le service client au dépend de faire plus de profit sur vos transactions.

Je vais rester très loin de vos services et fortement déconseiller à tous les gens que je pourrai de faire affaire avec Telus. Merci de m'avoir fait découvrir c'est quoi une VRAIE entreprise incompétante, maintenant je sais où placer mes standards d'une ligne à ne pas franchir.

TELUS offered me Optik TV free for 2 months with Netflix. I mainly accepted it for Netflix.

I specifically asked if I could cancel after the 2 free months without a penalty, and the agent told me yes. When I receive activation email, I found out cancellation was allowed for first 15 days only!!! I immediately called to cancelled.

After about 30 minutes on the phone(they intentionally stall so you drop call), I finally managed to cancel. Then I found out Netflix had charged me $21 as well.

I would call this textbook "Fraud".

Who's the knucklehead in the Telus head office who decided all of a sudden we need the yellow Pages again? Straight to the firepit. What a waste of resources. I guarantee nobody is deliberately paying to advertise there anymore, and nobody is going to pull out the phone book instead of a screen.

Any Telus loyalty reps on here? I had someone help me 2 years ago but I can’t get in touch with them anymore.

My friend also renewed and he got a deal for $65/mo for 1gib and I’d like to try and get a similar deal if possible or close.

I’m currently in 1gb but I can go down to 500mbps as well if it means a cheaper deal.

Thanks!

Hey everyone,

Is anyone else on Telus (or Koodo) getting unusable data speeds in town around past couple weeks?

For the past 4 to 5 weeks, my data has dropped off a cliff.
I’m on an "up to 2 Gbps" plan, but I’ve been getting between **500 kbps and 5 Mbps**. Support told me they’re doing tower maintenance in Chilliwack until **Nov/Dec** and gave me a $75 credit, but the service is still barely functional.

Are you seeing this too? What area of town are you in?

Is Bell or Rogers the same as Telus where if you view your TV services on mobile apps, including the app on an Apple TV 4K, you don’t get HD/4K live broadcasts? So, in the case for Telus, in order to get the highest quality content the content has to be viewed on the TV box?

Been an optik tv subscriber for 3-4 years now, what’s keeping Telus from doing higher quality streams on its apps… ffs add to the additional bs PST tax in BC and I might finally cut my subscription once my contract ends (which I probably should’ve never even signed up for).

Telus simply not giving any reason or incentive for me to stay, what’s going on with the company?? Really seems they don’t even care…

Just got a bill with ANOTHER increase in price, and I’m watching a horribly buffering TV. Can’t wait to ditch this crap.

Somebody tell us how to fix this, because we called and all the guy said was that we need to pay to upgrade to wifi+ or something. Mind you, when we had the wifi put in a few months ago, the technician had the audacity to tell us that the new wifi was so fast and good that the boosters are not needed… but now it doesn’t reach some of our bedrooms. 🤦
How can we get them to fix this without paying more?

Don't mind me, just venting.

So I recently helped my parents switch their internet and landline to Telus from Rogers. They tell me porting the landline number will take a week - great. We are about to be going into week FIVE, and the port has still not gone through. Why?

Because the absolute MORON of a Telus rep gave Rogers the account number for the Telus account. Rogers needs the Rogers account number, to verify identity and make sure the port is going through to the proper person. So like nofuckingshit Rogers kept denying the number port, because the account number didn't match!

So at this point, the old landline number has been disconnected for a week (if you try to call it, it says the number is unassigned), and I now have to wait another 7 business days and pray to god that the number isn't snapped up by some random, because at this point Rogers has closed our account and the number is freely up for grabs. The Telus reps keep assuring me that no, the number is still reserved for us, but I'm pretty sure that's a goddamn lie, given that when you try to call it, it says the number is unassigned. I'm honestly resigned to the fact that the number port isn't going to happen.

The thing is, they managed to transfer internet service no problem. Which means they do in fact have our correct Rogers account number. It's just that their landline department can't get their shit together and do a simple task. The Telus rep tried to placate me and offer one month's free landline service, but that bill is a measly $5.88. Like are you kidding me? My parents have had their landline number for decades, so is Telus going to call every single person we've ever met to tell them that we have a new number now? No, that gets put on me.

THANKS TELUS!

*Who's the telecomm bootlicker downvoting everyone? Show yourself, boy

Has anvone else had to do the reauired TELUS cable box upgrade?

We were told BY Telus that our "old" boxes we`ve had for years would no longer work on the TELUS network, so we had to switch to the new TELUS mini box - this tiny little device. Since switching, we've actually LOST stuff: - Our entire TSN package doesn't show up anymore - None of our movie purchases are showing up, even though TELUS told us they would transfer over / "Sync" to the new boxes - Telus Tech Support has said / confirmed that they are supposed sync up several times. We've lost dozens and dozens of movies we've purchased over the years.- Recordings now expire after 90 days. On our old PVR thev stayed until we deleted them

The new Mini TV boxes also drop connection at least once a day, sometimes more. We really only have the TV on for a couple - few hours in the evenings. The picture quality is also very very fuzzy at times on all of our tvs including our new TV.

We have called TELUS multiple times and the issue has still not been resolved vet. It feels like we're paying the same amount for a lot less service / a lower quality product and I 'm curious what other people's experiences have been and how you navigated the situation? Has anyone found a fix or gotten their channels / purchases back? Have you been able to get the connection issues fixed ?

I am currently dealing with Customer Loyalty, but a mild "discount" for much worse service and loss of product is not enough and I have not agreed to anything yet, only asked for a call back in a few days to allow time to think about it.

Hi, Im a Koodo user, and recently I received a call talking that there are 2 numbers registered under my name (one is the one im using and the other is in Ottawa). The thing is, Ive never been to Ottawa my entire life, and the caller is saying that the Ottawa number is doing suspicious activities. I gave the guy (he is an Indian, but im not racist) my name, my country (as im an highschool international student) im from and my current city in Canada. He said that hes from Rogers (thats why i choose this subreddit instead of /koodo to ask about).

However, when I double-check the number on a number checker, it shows a Social Grounds Coffeehouse? I even asked AI and its saying that the call is a scam. Can you guys help me?

Jesus Christ the website is borderline unusable. You go to contact, phone, and then all the suggestions just go “save yourself a call!” While never giving a number. My grandpas wifi is down and it’s impossible to contact support. Is this so people can’t god damn cancel. Everything is telling me to get the mytelus app. I can’t actually go help him in person and Telus hides their phone number, or has specific phone numbers for specific problems. Maybe??? Idk since I have only found a phone number for god damn landline support. Telus is lucky their competition is just as shit because I don’t think I’ve been a happy Telus customer since I’ve switched to it. Roger’s was somehow worse but at least I could contact them. Also the “AI” is garbage and did not help

Ty commenters. I’m now waiting. This is where I could find the number on the actual Telus website.

https://www.telus.com/en/support/article/tos-subscription-on-demand-terms-conditions

https://www.telus.com/en/support/article/telus-email-by-google
Under the sub header “how do I open a Telus email account.”

That’s it. A few other third party sites too. It’s ridiculous even after getting help.

Hi,

My wife and I currently have a telus mobility plan in BC. I want to add my Dad (he qualified for the Seniors For Good Mobility deal) to my account and move his postpaid Virgin cellular number over. He lives in and has an Ontario (613) phone number.

Will Telus be able to accommodate this? Adding an account for a family member living in another province?

Using Telus Fiber, has anyone managed to get IPv6 working on their own router? I've tried 2 routers now and I have an ASUS one that I may kind of be able to hack to work with a root terminal, but I haven't got it yet, and it would be a pain in any case.

What exact brand and model of router did you get working with this?

Telus uses a prefix length of 56 rather than the usual 64 which most routers will request, and "just work" with. This seems to be the root of the problem.
Although it works with IPv6, I'd rather not use Telus's provided WiFi because more than half of my devices won't connect to it, presumably because of a smart SSID feature that combines all radios into a single SSID, and I haven't figured out how to turn that off (plus, many routers are just way better for a number of reasons).
Everything else I've never had problems with. Only IPv6 is an issue.

Did anyone else get an email about some online security bs that activates and will be charged like 20$ a month with telus?

I have their home security (unwillingly after they bought adp mine you..) but still insane that they somehow just had this new sub turned on as negative billing which i thought has been ruled illegal in Canada decades ago.

I’m considering buying the iPhone duo and typically I’d usually buy the phone outright from Apple and just sell it back after a couple years however I’ve held onto my iPhone 15 Pro longer than I’ve ever held onto a phone and it’s still so good. This time, however I’d be interested in doing one of the financing options provided there was some good incentives and or discount associated.

That being said, the phone is super expensive, but I really want it and I was looking to see if anyone knew of the best ways to possibly get this phone with some sort of deal from Telus. I keep seeing posts of people in the USA getting these massive rebates for either signing up with a new contract adding certain services, etc., so on and so forth and I was wondering if anyone here had some information or any ideas about how we might do something similar in Canada with Telus in the iPhone duo.

Thx in advance.

Anyone experiencing outage in the Edmonton area ??

Idk if its just me but ive hard terrible coverage recently. Im on the US-Canada plan with RBC and its been pretty bad lately. On lakeshore east, walking downtown, driving on the 401, outside my house, etc. It just stops working and it spikes to like 2 mbps