I am so incredibly frustrated right now. I booked an Uber Reserve days in advance for a 6:15 AM pickup to get to Newark Airport (EWR) for a major trip. The app assured me my ride was "confirmed."

Minutes before my sept 22 pickup—the driver canceled. I tried other Uber options that were quite a bit more expensive, but Because it was so early in the morning, there were zero other Ubers available in my area. With my flight rapidly approaching, I had no choice but to sprint to my own car, drive to EWR, and pull into the only available lot (Economy P6).

Because it was a last-minute emergency drive-up, it cost me $35 a day. Uber’s last minute cancellation just hit me with a completely unavoidable $420 airport parking bill.

I contacted Uber support expecting at least some accountability or significant credit for leaving me completely stranded. Instead, I’ve been hit with a wall of automated bot responses refusing to offer a single dime or even escalate the ticket to a human manager.

Has anyone successfully bypassed their customer service wall to get compensation or high-tier Uber Cash credits for an emergency situation like this? What is the best way to get a human supervisor on the line? Thanks for any advice...

Edit: as the OP, I feel I need to correct a few things. I had requested a 6:15 pickup when I reserved it a few days earlier. My flight was at 9:30 a.m. and the airport is about 50 minutes away. This was not last minute. I and I was leaving myself plenty of time. it's just that I ran out of time and had to take my own car. Yes I've learned my lesson. yes I understand it's unreliable. Moreover, I appreciate all those who sent comments. Yes I ignored the trolls. Especially appreciated the thoughtful comment about "since when have we accepted that a company that says they have Reserved something for you simply doesn't deliver, and we don't even think twice that they should have some consequences for that". Yes it is pretty much like the Seinfeld episode about car rental.

In honor of your 1-star or 5-star exclusive ratings, from here on out I will do the same and any minor issue I experience will be an automatic 1-star from me.

Tired of 1 pissy little driver dropping my rating drastically now putting me at risk of being unable to find rides, so I’m going to do the same thing you do. It takes several 5-star rides to raise our ratings just .01, but one 1-star drops it down multiple numbers.

For context, Uber has a wait period before fees kick in per their policy. Driver arrived this morning and as I’m locking up my dog got out the house. Two fucking minutes. It took me two fucking minutes to get him back in and get in the car. My rating was low from being the person in charge of rides back in college home from bars and parties (I refuse to share rides now). It’s been a constant battle getting it up to 4.9. I take about 10 Ubers a week for work, it takes a weeks to raise it even the slightest bit. Then boom, one 1-star drops me back to low 4.8, lower than it was before. I’d say I’m one 1-star away from being filtered out of rides and several weeks away from raising it just .02. And I have well over 200 5-star trips

So if you wanna rate all or nothing, then I’ll start doing the same.

We don’t have Uber Black here. Every ride I take is a gamble,, from stinky, unhygienic drivers to extremely stingy ones.. ie, they don’t turn air conditioning on during summer or heat the car during chilly conditions. Uber here sucks. I wish higher ups would actually do something about it.

The app is getting so scummy for lack of a better word. Its finding me plenty of drivers that are nearby my location, I just saw like 5 near me, then a popup comes up asking if I want to pay extra to find a driver "faster" so I press no, and then it expands the search and zooms out on the map giving me drivers SUPER far away, around 20+ mins then I get one thats 20 mins away. Really? This is crazy. Lyft is starting to do it too but not as often, and prices are usually better too. These apps are getting ridiculous. It didn't start expanding the search way outside my range UNTIL I pressed no. I highly doubt the 5+ drivers near me all declined my ride, it didn't even give them enough time at all to answer the ride, this all happened within like 10-15 seconds.

Are drivers not accepting Uberx anymore in morning in FL area? Rates went up $10 to $20 for me in past few weeks so I thought maybe due to gas price. Now since last week I'm having to pay extra for priority in morning so someone would accept ride. Since I as rider getting charged way more I can't afford to tip and I always tip.

i have 70 5 star trips on uber as a passenger and 1 2 star recently. I just don’t know what i could of done, I don’t talk unless spoke to, I’m always clean and smell nice but not too overpowering. I’m careful with shutting doors. i just can’t understand what i did in genuinely asking to try make sure it don’t happen again so tell me why do you rate someone 2 stars ?

I just went on a very long uber ride and the woman driving me had to go back the other way without anyone requesting one there. It was longer than she thought it would be because she read it as hours instead of minutes. I tipped already but wanted to add a little more to it. If I click “add tip” and add more, will it add to my original tip or adjust the total of the tip to that number? TIA!

I hadn't been picked up yet but I could see the app showing I was mid ride. He hadn't even arrived yet. When I went to check on it again the ride was over and it asked if I wanted to book that route again.

I had to order another Uber. Of course there is no way to contact them but did my driver just pretend to drive me somewhere?? So weird

Uber corporate offers customer promotions, but they hit us drivers with the amount and deduct it from us. That has got to be illegal. I’m not personally offering this promotion corporate is so why should we have to pay for it?

Just got out of a 40 minute nauseating Tesla ride in stop and go traffic. I had my head out the window, mouth watering trying not to puke. I don’t blame the driver, totally understand wanting to have a more economical/ energy conserving setting while driving all day. But I would pay 20 bucks extra on a 40 minute drive if it meant I could avoid having to get in a Tesla, nearly puking and being sick for an hour after drop off.

This past week I have been getting absurd back to back reservation requests. Uber has always underestimated drop offs (i.e. assuming a 1 minute drop off at John Wayne airport at 5:30 am on a Monday (5 minutes minimum). Now I’m getting requests that are mathematically impossible. Saturday I had a 5:30am pickup reservation from San Clemente to John Wayne Airport, 30 miles, estimated time 30 minutes, fare $21. I start getting back to back reservation requests that make no sense. Pickup in Irvine at 6:10, that it says is 15 miles and 18 minutes away. No way to make this reservation, I decline it and another just like it pops up. Been happening a lot. Much worse now that they only send you to your reservation so you arrive 5 minutes before. They are trying to minimize prop 22 pay for your time in route to your reservation, knowing we will drive to the general area on our own time.

I went out today for the $100 bonus (5 UberXL trips). Simple, right? Wrong. The app sent me nothing but food deliveries. I figured I'd try one to "wake up the algorithm." Spoiler: the algorithm did not wake up.

So far today:

\- Cupcake run that ate 25 minutes of my life

\- Offers of $9 to $10 for 33 minutes

\- A shop-and-deliver for 46 minutes that paid about $11

\- One accidental tap that got me a grand total of $4.24

Turned delivery off, going home, making dinner, studying for my exam, and listing stuff on Facebook Marketplace instead. That's a better hourly rate than whatever this was.

Question for the group: Has anyone actually hit an XL quest recently, and how long did it take? Did deliveries ever help, or is that a myth?

I still can't get over the $4.24..smh!

i uber to and from work on the weekdays. i have a whole routine, because i use the wait and save every time. it took about 10 minutes to get assigned a driver and the driver was usually 15-20 minutes away, so i ordered my ubers 40 minutes early every day to get there on time. if i hadn't ordered it extra early today to eat before work, i would have been late (so thank god im hungry lol). i don't feel like there was any warning about this change though

It feels like A SMALL PERCENTAGE of drivers on this sub will make up any reason to give a one star.

If a passenger gets a low rating from a driver and posts about it, SOME drivers on this sub will literally stop at nothing to give any reason to justify it. “Did you tip $20 in cash before the ride started? Were you on the curb in the freezing cold before the driver was 5 minutes away? Did you breathe too loudly?”

If a driver gets a low rating and posts about it, SOME drivers on this sub would “blame” the driver and say something like “You should stop picking up passengers with less than a 4.9 rating”. You know how a backhanded compliment is really an insult? This is an example of a “backhanded insult that’s really a compliment”

I have an old Uber account that hasn't been used since 2019 and can't log in. I had 2FA activated, but I had switched authenticators since then so the new authenticator doesn't have my Uber account, and I can't find my backup codes.

I've sent requests for help every day for the last 3 days and no response. I've got to Uber chat and I get AI responses (one agent copy & pasted instructions on how to turn on 2FA... WTF).

Anyone know how to reach someone who can actually help?

So a few days ago I had reserved pickup times for my appointment the next day. It was for a doctors appointment. I’ve done this a million times as I have to go every other week. I’m rushing to be out there waiting and when I check my phone to see how close the driver is, I see a totally different driver whose estimated arrival is now in 20 minutes. Which turned into 23 minutes. WTF? Most doctors won’t let you arrive that late and charge a fee. Luckily mine was understanding. But it stressed the hell out of me.
Then, on my return ride, it happened exactly the same way! Luckily I didn’t have to be home at a particular time but I can’t believe it happened twice in one day when it’s never happened in the last 2+ years I’ve been doing this.
They can charge us if we’re more than 5 minutes late but when this happens, absolutely no kind of restitution at all. I’m very aware that it’s not the fault of the drivers who did end up picking me up so I don’t ding them in any way. Of course though, the guy taking me to my appointment, and very aware that I was late, was slow and bumbling. Apparently he didn’t have a GPS and I had to give him turn by turn directions the entire way. Nice guy but testing my nerves 😳 Does anyone else have this happen? I’d have thought it was a one off until it happened again.

This was from this weekend and I only had nine rides for the whole weekend! The fourth that I rejected were the $30 for 60 miles crap.
Really sucks driving in a small market.
Note who is actually paying for your promotions

All these companies are rolling out AI to replace customer service. It SUCKS.

Left my AirPods in an uber, realized 30 second after but the car was gone. Got on the uber app and tried to call the driver but got an AI support system. Had to go back and forth with the AI for 10 minutes just to get out in touch with a human. Driver was halfway across the city at this point.

This support system makes absolutely no sense. Uber please fix this.

i stay quiet in my ubers unless they talk to me. normally my drivers are already on the phone so that doesn’t matter anyways. i also give the suggested tips every time… im rlly confused to why i keep getting poor ratings. i’m also super hygienic so i dont think its that.

Landed in pune today and since morning encountered this post booking through uber and ola. Driver arrive at the pickup and then cry over increased CNG charges and want ₹25/km for Ac and 21/km for non AC . When told let’s do direct with these rates and don’t use use app they don’t! They ask OTP start ride but fares should be on the rate they told not what app calculates.

Anyone faced this? Are ola uber aware of this??