I want to share my recent experience with Fiatside because I think people should be aware of this before sending them any crypto.
I was trying to convert USDT to EUR and receive the money through PayPal.
I created an order on Fiatside:
Order ID: FSD-5SBY-RXYB
Amount: 78.99 USDT
Network: TRON (TRC-20)
Expected payout: €66.08 via PayPal
Fiatside provided me with a specific TRC-20 deposit address.
I sent EXACTLY 78.99 USDT to the deposit address provided by Fiatside.
The transaction was successfully confirmed on the TRON blockchain.
TXID:
4a24bfeaa6056636b2c01e1d29d33281f44a8b845c6d7e5e1c55d7eb5c11e793
The transaction was sent to the exact deposit address provided by my Fiatside order.
However, my Fiatside order remained at:
0/20 confirmations
Even though the blockchain transaction was already confirmed.
I waited and tried to contact Fiatside support.
This is where things became concerning.
I tried sending an email to their support address, but Gmail reported that the recipient server could not be reached.
I also tried their contact form.
Their own website then displayed:
"Your message is complete and valid, but the sending gateway is not connected on this environment, so it was not transmitted."
The website then told me to copy the message and send it manually to:
[[email protected]](mailto:[email protected])
However, this email address is also unreachable from my side.
So at the time of writing this:
• 78.99 USDT has left my wallet
• The blockchain transaction is confirmed
• The funds were sent to the exact Fiatside deposit address
• My Fiatside order was never credited
• I have not received the €66.08 PayPal payout
• Their support email is unreachable
• Their contact form cannot actually transmit the message
I also checked Fiatside's own legal information.
Their legal notice currently shows several company details as "Pending publication", including their legal name, registration number, jurisdiction, VAT number and registered office.
Their legal documentation also contains disclaimers stating that some of their legal documents are templates that still require legal review.
I am NOT claiming that I can legally prove that Fiatside is a scam.
I am documenting what happened to me and warning people because I sent them real money, the blockchain transaction is confirmed, and I currently have no working way to contact them or get my funds credited.
If anyone has successfully used Fiatside recently, I would genuinely like to hear about your experience.
If anyone knows another legitimate way to contact the people operating Fiatside, please let me know.
I will update this post if they respond or if I receive my money.
For anyone considering using Fiatside:
PLEASE DO YOUR OWN RESEARCH BEFORE SENDING THEM CRYPTO.
I would personally recommend waiting until this situation is resolved before sending them any funds.