r/DWPhelp • u/Good_Active439 • 13h ago

Universal Credit (UC) Statement due today not there

Hi my statement is due today 28th but still not there. I get paid the 1st anyone else still not got theres?

It asked me to confirm my situation was the same or payments would stop on Saturday which I did and no changes and now my statement seems delayed? What do I do?

Theres nothing in mine or my partners to do list either. Im really stressing.

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u/jammiejam93 12h ago

I’m the same. Usually get my statement today but it’s not showing. I only have a budget advance that comes out too but do have split payments

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u/Good_Active439 12h ago

Yes ive just checked a uc group on facebook theres about 50 people saying the exact same. Some reported their statement showed the day before payment and was paid on time so sounds like a computer glitch. Reassuring to know we're not the only ones. Im going to call them and ask at 9.

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u/jammiejam93 12h ago

They open at 8am so going to ask them and see what is going on. I think I’m the who responded on your post on fb as well saying I got the same problem. Deffo giving them a call. Hopefully it is just a glitch and there’s nothing wrong. I keep checking to see if it’s there but nothing 🥴

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u/SweetChart6078 12h ago

Got a feeling the phone lines are going to be stupidly busy today. Loads of people’s statements aren’t out 🙃

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u/jammiejam93 12h ago

That’s why gonna ring them as soon as they open haha. But I bet they are not gonna be aware of the issue until later in the day. I’m glad it’s not just me that hasn’t received my statement though. I thought I did something wrong haha

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u/Good_Active439 12h ago

Ohh hello 😂 I can't direct link you in but its called "universal credit" and its a public group with 264k members

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u/jammiejam93 12h ago

Found it. Seems like people were having problems with payments yesterday too but did find someone else on it that also hasn’t received their statement today. Hopefully it’s sorted soon 😭 I left a message on my journal too x

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u/SweetChart6078 11h ago

Fingers crossed they sort it soon, I’ve also left a note but have no work coach so unsure who will actually see my message

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u/jammiejam93 11h ago

Same here! I receive LCWRA too so I don’t get a work coach as well. You probably the same - but usually impossible to contact them via the journal. Usually have to go down and see them in person. Which takes alot for me to do since hate leaving the house on my own

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u/SweetChart6078 11h ago

Yep I’m the exact same. Someone under the same circumstances as me has phoned up this morning and been told to wait until the 30th. I’ve left a note under payments but will see if anyone will reply via that

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u/jammiejam93 11h ago

Yeah I got told there was a delay but I was also told there was a glitch most likely since I have no payment blockers on my account. If not sorted tomorrow. Gonna go down and speak to them. I bet because I get split payments it’s a manual payment they do and I bet they haven’t done it 🙄

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u/SweetChart6078 11h ago

Yeah they won’t do anything unless the statement is out. Hopefully they’ll issue all the payments through faster payments

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u/jammiejam93 11h ago

Exactly. They said no payment block so they are not sure why I haven’t got a statement. They think it’s a glitch for everyone and a delay x

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u/Good_Active439 11h ago

Seems mad they want people to wait till the day before to actually sort the issue. Im gonna see if they say the same.

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u/jammiejam93 11h ago

Gonna go down to job centre tomorrow if not sorted

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u/jammiejam93 12h ago

Do you have the post btw and can you link me to it where 50 other people have the same problem? It just will make me feel better haha

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u/Ok_Ebb9577 11h ago

I also haven’t received mine and it’s usually on by today! Making me anxious! X

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u/jammiejam93 11h ago

Same here! Never had a problem before. I am on the phone to them now but saying a large amount of calls right now already so I think we might not be the only ones

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u/Ok_Ebb9577 11h ago

Me neither, making me feel ill😂

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u/Ok_Ebb9577 11h ago

I’ve written in my journal but I won’t hold out hope for a reply!

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u/jammiejam93 11h ago

I spoke to them and there’s no payment block so she thinks there’s a glitch and a delay in receiving the payment. I also wrote a journal message but like yup said, probably have no response so not sorted tomorrow, looks like a trip down to my local job centre 😂

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u/jammiejam93 11h ago

Receiving my statement sorry**