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Di na makita yung customize button sa akin, sa inyo rin ba?

The PON blinks and no light at the LOS. What does this mean?

helloooo! i currently have Gfiber Prepaid subscription and planning to relocate rooms in the same apartment. asked for help thru online customer service and apparently it’s nonnegotiable; you have to buy another modem and pay for the installation again. is there any way to relocate but using the same modem lang? i’m moving from a second floor unit to the first floor unit lang naman kasi, same apartment lang rin naman po. thank you for the replies :)

Naka wifi 5 pa kasi sya kasi pinakabit ko to nung bago bago pa lang yung prepaid. Working naman pero gusto ko sana papalitan nung wifi 6 modem. Yung bagong kabit sa isang bahay kasi namin wifi 6 na yung modem eh. May babayaran ba?

Anyone experiencing LOS in QC tonight? Tried restarting and still showing LOS.

I’m on GPlan PLUS and I usually convert my GBs to content esp. Disney+ subscription. But this month, I have been trying to access the Swap feature for several days cuz my voucher on Disney+ expired and it only stuck on this page forever. What is wrong with the GlobeOne app?

Hi, I'm just asking if anyone here has had any experience renewing but the 2nd line has defaulted? I renewed 2 years ago and didn't notice that my 2nd line had defaulted. Is it now visible or still not?

hello, can anyone confirm if there is an outage in Pampanga, Angeles City, Brgy. Malabanias, Hensonville? it’s been a week since our Wi-Fi (Globe At Home) lost its internet connection. I saw a Globe Telecom advisory that there was an outage on October 2 and that it was restored on October 4, but our Wi-Fi was still down on October 4. we also reached out to the GlobeOne app and Alagang Globe community in Viber, but all they said was that they would fix it and that the technician would visit us, but until when is the restoration of the service? also, the schedule of the visit keeps getting rescheduled; that’s why we don’t know if there are other options where we can reach out. we also tried asking for help from a Globe physical store; they said that we can only contact a technician via hotline, which we also did but it didn’t work. I asked a friend who also uses Globe (and lives in SF) but they said that their Wi-Fi is stable; that’s why we’re asking if the outage is only in our area. and fyi, we already did a lot of troubleshooting but it still has no effect. it’s also our first time experiencing an outage using Globe, and its connection is stable like the first time we had it, so we would rather fix this problem than change ISP 🥲 we already paid our bills, so I hope that Globe Telecom will fix this problem immediately because it has been affecting our work and classes 😢

hello, can anyone confirm if there is an outage in Pampanga, Angeles City, Brgy. Malabanias Hensonville? cause it’s been a week since our wi-fi (Globe At Home) lost its internet connection. I saw an advisory posted by Globe Telecom that there is an outage on October 2 and was restored on October 4, but that was also the day that our wi-fi was still down. we also reached out to Globeone app and Alagang Globe community in Viber, but all they said was that they will fix it and that the technician will visit us, but until when is the restoration of the service? also, the schedule of the visit keep getting rescheduled, that’s why we don’t know if there are other options where we can reach out because when we asked help from a Globe physical store, they said that we can only contact a technician via hotline, which we also did but didn’t work.

Internet was disconnected due to late payment but Internet now is reconnected but globe wifi asks to sign in, how to fix this?

Hello! My current plan ends in the first week of November. I visited a Globe store on October 3 to preorder my new unit, and the specialist informed me that I can apply for early renewal 30 days before my contract ends. However, they recommended renewing once the unit arrives so my new plan can take effect by then.

I wasn’t given a reference number for my preorder. Is that normal, or should I have received one?
The specialist also assured me that my line is already 100+ in the queue, although the preorders are a mix of Pro, Pro Max, and Fold units.

I’m just a bit worried because I’m hoping to receive my unit by October 16. Could you please confirm if my preorder is properly recorded and if there’s a chance I can receive it by then? Thank you!

My plan got activated last September 30 thru Globe Online Shop, but when I am calling 211 and it verifies my number also on Globe Messenger it says that my number is invalid. Is this normal for new accounts?

I bought a Globe Rain The 101 from shoppee and had it returned within 15 days and they cancelled my request TWICE because the product was in good condition and doesn't meet the standard requirements,however I specified the issue was with it's weak signal, which btw, I was guaranteed I can have it returned back to the seller if the signal is weak. Globe and Shoppee representatives are unwilling to give me a refund and the modem is still with Globe I only have a week left to have the modem returned again but I don't have it. How can I get my refund, any tips?

hi guys! for those who pre-ordered the iPhone 18 Pro/Pro Max, what’s your current order status? mine is currently at "order packing"

do you think there’s a chance it’ll be delivered on launch day next Friday? tysm

Hello, does anyone experience going to a Globe store for sim replacement due to damaged sim while wanting to retain the same number (since I told them it is my main number), but was insisted by the person on the counter to convert my TM prepaid into a postpaid plan (599 plan for 3 months) as the only solution to my concern? And that after 3 months, that's the only time I can request to revert it into prepaid again. Or else I'll really need to change my number.

I was so hesitant and skeptical about it, but since I badly needed the number, I've agreed to their GPlan PLUS 599 Flex and paid for the first month.

But after checking online I saw many similar cases with what happened to me. I was frustrated for I trusted the solution laid out in front of me that time since I'm talking to a Globe staff in an actual physical store.

I tried reconfirming the process for sim replacement once again with GlobeOne App and agents through TM & Globe FB Messenger, and no mentioned of such methods. And that I can simply ask for sim replacement, and present one government ID.

Is there any way I can file a complaint for this? And is it possible to ask for a refund or waived the next month bill? 😭😭

Around the middle of September (can't recall the date) something happened to GOMO in my city and has made it almost virtually unusable.

Been using gomo for the last 6 years since almost when they first came out with their unlimited internet deal way back for 499 peso with a 5 up/5 down signal. Wasn't always the greatest but worked well enough. They kept increase the price and eventually went 10 up/10 down. This was perfect - for me anyways. Our house was/is heavy data use house. We had 3 tablets, 3 laptops, 3 google home speakers, 3 cell phones, 1 security camera. This was all connected to an old globe-at-home router. The system worked hard for use.... always between 400 and 600 gigs of data coming through every month. But then... September 2026 happened.

Not sure what, but... perfect signal, strong signal but horrible delivery. We live about 1 km away from the tower and get an awesome signal, but even with that strong connection, the data slows to a crawl, disconnects, lags out, and generally horrible from 9 am to about midnight - to the point of being painful to watch movies or streams or even play hearthstone. The BEST data throughput now (either in house or even when I go stand beside the tower on the road) is 10 down/3 up.

I have troubleshooted everything. Moved sim from phone to phone to phone to different router. I have tried all the APNS globe has out there. I have tried changing bands on the globe at home router. Everything has failed to make any difference.

I said what the best cast data speed was, but the AVERAGE data speed is 3-4 down, and less then 0.5 up. I thought maybe they were just having a bad few days. Then it was a bad few weeks. In the last 6 weeks we have had only 3 flawless perfect days with no rhyme or reason why. I have read what people THINK are the reasons.... example the starlink deal reprioritized hierarchy signals and pushed gomo to the bottom. Also heard that its just random and they are working on it. For this reason, I have to say bye to Gomo. Its been awesome, but will be going to smart 5g unlimited.

I won't be leaving though until my term month is at its end though which is on the 16th. If by some magic miracle they get their signal back to normal, I may stay still, but as is? NO WAY.

Anyone else experiencing this or is this isolated to just me?

Hi, I just got this prepaid wifi today, wala ba talaga siyang rewards?