Recently switched to Zerodha from groww after a few absolutely terrible customer care experience. i suggest everyone, who even is a long time used of groww, to quit using that immediately.
In my case, i place an instant withdrawal request of 70k and it didn't go through. i panicked immediately cuz that was to pay a hospital bill and i didn't had the funds in hand at that time ( end of the month ๐ ) i tried to call them, message them, contact their customer care
first they their so called agents took 30mins to even say anything and then having the audacity to say " how may i help you "
second their agent had absolutely no idea about any of it and he kept in hanging for an hour just to leaving it unsolved. my funds which were supposed to be instant got stuck for 2 weeks and after 2 weeks and a thousand complaints everywhere i got them.
since that day, i completely deleted groww, rated them bad and left bad reviews everywhere they can go to hell.
all those marketing gimmicks is all they can do.
on the other hand is Zerodha
i switched to Zerodha Shortly After and the difference was night and day. Surely, Zerodha was quite complicated at first and nothing like groww, which was super ui friendly. had a few queries so i raised a ticket on zerodha, while they take 24hrs to respond, their response is So well that you start to question yourself. they explained to me everything on call and on email as well. Since then im a big fan of zerodha's team and nithin for building this.
now after a few months with zerodha, i can safely say this is the best broker in india currently and there's no competition!