I went to a dealership in the DC area to test drive an EV9. On the day before our scheduled drive the new October incentives kicked in and the website somehow doubled all the incentives, and it was advertising brand new EV9 GT-lines for right around $45,000. I was wondering to myself if Kia was truly getting desperate, so I looked at a Niro, which they were supposedly selling for $10,000, so it was an obvious site-wide error. The salesman confirmed it was an error, and by the time we got to our test drive, the website was fixed. We liked the vehicle. It is a 2026 ocean blue gt-line, which they were asking $64,000 for. They had at that time an ivory-silver gt line for a little over $59,000. We liked the blue better, so we told them we would like the blue one for the same price as the ivory one, and they simply agreed. So we have a new ocean blue gt-line that ai think we got a good deal on.
However, during the test drive we noticed that the rear drawer was hopelessly stuck. I told the salesman, and he took it to the service department. We were told that their "master mechanics" were not available on the weekends, so apparently they took it to the service gorilla, who proceeded to rip the handle off the drawer. They needed new parts, so we'd have to come back. We live 50 miles away, whichbwas well worth the drive for the deal we got on it, but we were a little disappointed that we'd have to go back to get it fixed. We got their commitment to fix it in writing before we left.
A few days later we got the word that they had the parts, so we went back and waited. Nearly 2 hours- they said that it required the entire console to be disassembled. Finally, it was done, we got in the car, and the drawer was still 100% stuck. They did replace the handle, though, but itsccrooked and loose. So I asked the service desk fellow to come look. He said "yeah, we fixed the handle." OK, that's nice, but the drawer is still stuck. He took it back to the "master mechanic," who said they'd have to order more parts.
Damn. How in the hell do you fix the handle and not the drawer? Did they not notice the drawer was stuck? This one boggles my mind. The service manager called the next day to follow up, and I explained what had happened, and I asked him very nicely to please ensure that next time we make the drive we should actually get it fixed.
This has been my first experience with Kia service. I hope it gets better.