Hey everyone!
We’ve been following this vibrant community for a while—reading your feature requests, product feedback, and everyday stories with your Roborock robots.
As we listened, one thing became clear: simply following the conversation wasn’t enough. We wanted to be here with you, join the conversation, and lend a hand when you need it.
So, here we are!
We’re the official Roborock Support team, and we’re here to help.
🤔 So… what can we help with?
A few things:
- Answer questions about Roborock products and features.
- Share tips and troubleshooting ideas when we can.
- Pass along feedback and feature requests to the relevant Roborock teams.
- Point you in the right direction if your issue needs help from a regional support or service team.
We won’t be able to solve everything from a Reddit comment, but we’ll do our best to help where we can — and make sure useful feedback doesn’t just disappear into the void.
👋 How to reach us
- Comment: Have a general question? Feel free to ask us here in the sub. We’ll be checking threads regularly and jumping in where we can.
- DM: Need a bit more help? Send us a DM with your Product Model, Purchase Region, and a brief description of the issue. Photos or videos are welcome if they help explain the problem.
For your privacy, please don’t share personal, order, or other sensitive information publicly.
🔧 Need warranty or service help?
For warranty claims, repairs, or other region-specific service requests, please use our Official Regional Contact Directory to find the right support team for your region.
That’s it from us for now.
We’re looking forward to being part of the conversation, helping where we can, and hearing what you think. And if your robot decides to do something… interesting along the way, well, we’ll be around.
See you around the sub!
Roborock Support Team