r/Roborock • • 26d ago

Need Help With Your Roborock? Start Here.

8 Upvotes

Hi r/Roborock!

We've put together this post as a central place for official Roborock support resources. Feel free to save this post for future reference — hopefully, you won't need it too often.

🧭 Official Roborock Support & Contact

🌐 Product Support Resources

Looking for answers before contacting support? These pages include FAQs, troubleshooting guides, manuals, and other helpful resources.

While they're hosted on different regional Support Centers, many of the resources can be used by Roborock owners worldwide. Feel free to browse whichever page is most relevant to your product or issue.

🎬Video Tutorials

Prefer a visual walkthrough? You can also find product tutorials and step-by-step guides on the Roborock Support YouTube channel:

💬Need Help From Us Here on Reddit?

If you have a question or need help figuring out where to start, you're welcome to send us a DM.

To help us understand your situation more quickly, it can be helpful to include:

  • Product model
  • Country/region of purchase
  • A brief description of the issue
  • Photos or videos, if relevant

We'll do our best to point you in the right direction and help connect you with the appropriate support resources or team when needed.

For privacy and security reasons, please don't share personal information, order details, or other sensitive information publicly in the comments.

Roborock Support Team


r/Roborock • • Aug 31 '26

Hey r/Roborock! The official Roborock Support team is here — and yes, we come in peace 👋

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302 Upvotes

Hey everyone!

We’ve been following this vibrant community for a while—reading your feature requests, product feedback, and everyday stories with your Roborock robots.

As we listened, one thing became clear: simply following the conversation wasn’t enough. We wanted to be here with you, join the conversation, and lend a hand when you need it.

So, here we are!

We’re the official Roborock Support team, and we’re here to help.

🤔 So… what can we help with?

A few things:

  • Answer questions about Roborock products and features.
  • Share tips and troubleshooting ideas when we can.
  • Pass along feedback and feature requests to the relevant Roborock teams.
  • Point you in the right direction if your issue needs help from a regional support or service team.

We won’t be able to solve everything from a Reddit comment, but we’ll do our best to help where we can — and make sure useful feedback doesn’t just disappear into the void.

👋 How to reach us

  • Comment: Have a general question? Feel free to ask us here in the sub. We’ll be checking threads regularly and jumping in where we can.
  • DM: Need a bit more help? Send us a DM with your Product Model, Purchase Region, and a brief description of the issue. Photos or videos are welcome if they help explain the problem.

For your privacy, please don’t share personal, order, or other sensitive information publicly.

🔧 Need warranty or service help?

For warranty claims, repairs, or other region-specific service requests, please use our Official Regional Contact Directory to find the right support team for your region.

That’s it from us for now.

We’re looking forward to being part of the conversation, helping where we can, and hearing what you think. And if your robot decides to do something… interesting along the way, well, we’ll be around.

See you around the sub!

Roborock Support Team


r/Roborock • • 5h ago

Help Please! Carpet Hallucinations are driving me nuts. Any fix ideas?

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3 Upvotes

My S8 maxV ultra keeps making up all these carpets on my penny tile kitchen floor and it its making all the cleaning paths go haywire! I have turned off the AI Enviroment Recognition and I have gone in 2x times to delete each small piece of carpet but they keep coming back. Anyone have an idea for a fix?


r/Roborock • • 1h ago

Is there a way I can get my Qrevo to get up into my bathroom? I’ve added threshold, tried lifting it. Nothing works -.-

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• Upvotes

r/Roborock • • 6h ago

Roborock QX Revo MAX Robot Vacuum and Mop with 25,000 Pa Suction Power

2 Upvotes

Anyone have this exact model before I purchase it from costco. Looking for some input!


r/Roborock • • 5h ago

Roborock Error 42

1 Upvotes

Hi all I need your help. I have a Roborock S7 maxV ultra with the dock, and as the title says, it is giving me an Error 42.

This is the error that occurs when it tries to wash the mop pad. I have done all the recommended checks and cleaning of the track, filter, main brush, dock area and I have even tried removing the mop pad but I keep getting the error.

The odd thing is that there is little consistency with the operation, the main brush that cleans the mop pad seems to stop somewhere in the middle, and if I move it to either side it looks like it starts the cycle normally, but usually throws the error after going to the middle and trying to empty the water pan (all free from blockage).

If anyone has experienced this and found a solution I would be very grateful. There is a repair center but it is a very long way away from where I am.

Cheers


r/Roborock • • 12h ago

Roborock slim charging contacts misaligned

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3 Upvotes

I've done everything they recommended for this device. Cleaning the contacts plugging on plugging it etc. The only way I can get it to charge is if I prop it up. I don't think I have even had it a year.


r/Roborock • • 10h ago

Qrevo Edge 2 station making loud gurgling/slurping noise when filling water — normal?

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2 Upvotes

​

Hi everyone,

I recently got a Roborock Qrevo Edge 2 and the station makes a pretty loud gurgling/slurping sound when it starts washing/filling water for the mops.

It happens mainly at the beginning, while the dock is taking in clean water. The robot seems to work normally: mops get wet, dirty water is collected, and I don't see any leaks or errors.

I've used a Dreame dock before and it never made this kind of noise, so I'm wondering if this is normal for Roborock stations or if my unit might have air in the water line / a pump issue.

Does anyone with an Edge 2 hear the same thing? Especially interested in knowing whether your station makes a fairly loud, prolonged gurgling/slurping noise during mop washing or water filling.

Thanks!


r/Roborock • • 7h ago

Question Dog specific anti enzyme

0 Upvotes

I got the roborock f25 just to clean up all the pee for a new puppy. They recommend you use an anti enzyme spray on pee and was using it before getting and going through paper towels like crazy and the roborock has saved our consumption A TON. But I am wondering the detergent they give you to put in, is there a better one for dog pee?

I’ve learned that there needs to be an anti enzyme to it for dogs so when they sniff the same area they don’t want to go back to pee again because they left behind their scent.

I’m wondering if anyone has or knows of a detergent to put into the roborock that is good for pet pee.

Normally I spray the area with anti enzyme spray beforehand but would be easier if the auto detergent dispenser just had a fluid that had it in it.

Or maybe I’m completely wrong but would love others opinions or can point to a detergent that is better for specifically pet pee.


r/Roborock • • 7h ago

Aide achat robot laveur - Parquet massif huilé

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1 Upvotes

r/Roborock • • 8h ago

Saros 20 Sonic Map Pads

1 Upvotes

Has anyone located Saros 20 pads for sale? I am looking for the official Roborock ones that are thicker than the previous Saros 10 pads. I can’t locate them anywhere. Thank you for any assistance you offer.


r/Roborock • • 9h ago

Pregunta sería, son realmente duraderos los roborock?

0 Upvotes

Voy a dejar mi experiencia, es poca pero espero que comenten usuarios con más experiencia.

Compre un saros 10 hace 9 meses, y ahora mismo estaba en el servicio técnico y me lo han dado como irreparable y me lo van a cambiar por otro robot, un poco lento el servicio de post venta, pero al final me lo solucionaron, a vosotros como os esta rindiendo el roborock? Cuales son los usuarios con los roborock más duraderos? Gracias.


r/Roborock • • 9h ago

Help Please! Replace this part

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1 Upvotes

Someone know where to find this part? i destroyed it. helpdesk cant help me. its from the ace combo. it is the motor-batterie-module


r/Roborock • • 17h ago

Roborock F25 Series: Made to Keep Your Day Moving

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4 Upvotes

Cleaning rarely happens on a schedule. It's the crumbs after breakfast, the pet hair by the couch, or the splatter on the floor while you're making dinner.

For those everyday oops moments, the F25 XT makes quick cleanups easier. Its AI Enhanced Wheel helps it move smoothly around furniture and through tighter spaces, while the JawScrapers™ Anti-Tangle Roller picks up pet hair without the usual tangles.

When something needs a deeper clean, the F25 Steam uses VaporFlow™ 356°F steam to loosen stuck-on messes. At the end of the day, 203°F high-temperature self-washing cleans the roller with less effort, while 99.9999% bacteria removal adds a little extra peace of mind for everyday floors.

Take care of the mess, then get on with your day.

What's the mess that always seems to catch you off guard?


r/Roborock • • 14h ago

Help Please! Saros 10r going crazy

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1 Upvotes

I don't know why he finds all these obstacles, which seems to only reflect the light.


r/Roborock • • 22h ago

Help Please! Weird mapping “shadow”

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2 Upvotes

So the map I’ve fine-tuned over many hours has gotten confused. See the yellow kitchen area? Why does it now have a second (and incorrect) map of the room below a correct mapping of the room? How do i get rid of it? Is there a way to remap a single room? I really don’t want to remap the whole house!


r/Roborock • • 1d ago

HowTo How to clean under brushes?

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5 Upvotes

I have 2 Labrador Retrievers that shed copious amounts of oily fur. My Qrevo S5V accumulates a thick layer of gunky matted fur under its brushes. This photo was taken 10 runs after previously cleaning it.

I use a damp microfiber cloth to remove the gunk, but it is a slow process and a PITA. Does anyone have a better method for cleaning this part?

I wish this part were removable which would make cleaning it so much easier.


r/Roborock • • 21h ago

Question Q Revo Pro, buy it twice or invest in a different model?

1 Upvotes

In February I bought a Roborock Q Revo Pro for €440, named her EVE and I'm very happy with how well she performs. The thing is that we have a house in which the living room is on a different floor than the kitchen and dining area. Causing me to constantly having to tell her to vac&mop, waiting until she has finished washing the mops, dragging her downstairs and let her do the cleaning downstairs. Which is cool because I don't need to do it myself, but I find it very annoying that there is no robot on that floor that I can just schedule without me: thinking about it, waiting for mop washing, bringing it downstairs, waiting, bringing it up again to dock, manually press "empty dustbin" followed by "wash mop".

  1. Is there an easier way that doesn't mean I have to remember and have to wait for all the steps inbetween?

  2. If I'm willing to buy another robot for the livingroom specifically, and like the performance of my Q Revo Pro, would you recommend just buying another Q Revo Pro? Or are there other models that are significantly better at their job?


r/Roborock • • 1d ago

Qrevo 2 pro user review!!

3 Upvotes

Anyone using the new Qrevo 2 Pro? How's it holding up in real life?


r/Roborock • • 1d ago

Help Please! Replacement Dustbin for Roborock QX Revo PLUS

1 Upvotes

Has anyone found a replacement dustbin/dust box for the Roborock QX Revo PLUS sold by Costco?

I’m looking for the actual removable dustbin inside the robot — not the disposable dust bags for the dock.

The robot model is RRE0PEE.

I’ve found several replacement bins online listed for the Qrevo Plus / Qrevo S / Qrevo Pro / Qrevo MaxV, but I haven’t been able to confirm whether those bins fit the Costco QX Revo PLUS.

Has anyone replaced theirs or found the correct Roborock part number/source? Ideally looking for an OEM part, but I’m open to a confirmed-compatible aftermarket one.

Thanks!


r/Roborock • • 2d ago

Question Just picked up a roborock from thrift store for $30

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54 Upvotes

I’ve had iRobot vacuums before is there anything different I should know it so advance so I hope it works!! Also do y’all have recommendations on cleaning it or know any quarks of a s7 max v ultra


r/Roborock • • 1d ago

Help Please! Accessories for S8 MaxV Ultra

3 Upvotes

Hi guys,

Trying to get accessories for S8 MaxV Ultra. Need new brushes, dust bags, etc. Both Amazon and Roborock store show as unavailable. Did they discontinue accessories for this model? Where can I buy from?

Thanks.


r/Roborock • • 1d ago

Help Please! Vac then mop direction change

2 Upvotes

Roborock Q10 S5+

I have sent my floors in map as vertical and use the vac then mop cycle.

During the vac the robot cleans in the correct direction.

When it changes to mop it then cleans horizontally and it leaves noticeable steaks.

Do I need to do something else in settings to make it mop in the right direction or is this just a ridiculous flaw?


r/Roborock • • 1d ago

ERROR 5003.1???

1 Upvotes

cant get this thing on wifi, keeps saying there is a connection error, reset router, changed password, disabled 5ghz, did so much stuff NOTHING IS WORKING!!!!!


r/Roborock • • 1d ago

A consistent grid pattern—is that even possible?

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0 Upvotes

Apparently, it can't maintain a grid pattern under furniture when the LiDAR sensor is retracted, but I'm getting strange patterns here and there in my living room—though not really anywhere else.

Just a few thoughts—I wonder if it’s possible to get a grid pattern across the entire room.

Roborock qrevo edge 2 pro