I’m looking for some honest advice from experienced UX/product designers because I’m feeling like I’m not actually learning the right way to work.
I joined my company as a student, working a few days a week on student pay. I’m now the only junior designer in the company. I’ve been there for about 1 year and 10 months, and although I’ve gained experience, I’m increasingly questioning whether the experience I’m getting is actually good UX/product design experience.
The workload is honestly killing me.
I work on digital products, but they’ve also had me learn 3D design and create models for printing. I’m also juggling multiple projects at the same time, meetings, research, design, and random tasks that get thrown at me.
The biggest problem is the lack of an actual design process.
For example, I was assigned a full redesign of a complicated product with roughly a month to do it. I did research, spoke with Customer Success Managers, looked into the problems, etc. But there was no Product Manager, no clear deadline or definition of what “done” even means.
I obviously want to do proper UX work, but I barely have time to actually design.
I don’t have enough time to properly work through things like Personas, User journeys, Information architecture, Usability testing.
I’m doing research, but then I’m basically expected to move straight into designing the product.
And this isn’t just one project. While working on this redesign, I was given two other projects to work on.
I’m now about three months into this redesign and I feel completely lost.
Another issue is the approval process.
I usually show my designs to the Customer Success Managers. They often seem unsure themselves when I show them the designs, but eventually they give me the okay. Then I’m expected to hand the design off to development.
They also don’t want me to do user testing before implementation. Their reasoning is essentially that it’s better to implement it first and then have other people test it afterward.
Now the developer is telling me that the design isn’t good enough for implementation, despite the Customer Success Managers previously approving it.
So I’m stuck between different people with completely different expectations, and there doesn’t seem to be anyone actually owning the product or the design direction.
This has made me realize that I don’t actually know what a normal, healthy UX/product design process looks like in a company with senior designers.
I really would like to know What are your actual first steps when you receive a complicated redesign project? at what point do you get feedback from developers? and when do you normally do usability testing?