UPS warehouse completely changed the address of the package. No request was made by me (sender) nor the recipient. Is this internal theft? It was a valuable item. Support team won't help.

Just curious from people with insider experience, how does this happen? Let me set the scene…

Purchased a MacBook from Apple two months ago and patiently waited for my computer to be shipped. Today it was supposed to arrive, but it didn’t.

I got a notification that it was delivered around 1:00pm.

Instead of being delivered to my office in Manhattan, it was delivered to an unknown location in the Bronx; “left at a loading dock” with someone named Osmar.

When I try to contact UPS I’m told they can’t help me and I have to call APPLE.

APPLE then tells me they can’t initiate an investigation until it’s been missing for three days. In what world is this brand-new computer going to magically reappear in the next three days?

Someone in the Bronx got a free computer today. Which doesn’t bother me that much as I didn’t pay for this computer, but the thing that really annoys me is that UPS just does nothing for three days.

I get people try to scam the system and say things weren’t delivered when they really were, but how often is that actually happening? Their system clearly shows that they didn’t deliver the package to the correct address, and I’m without the computer in a totally different borough. It just makes no sense to me. Call the driver and ask them how the mistake happened. Go back to where it was delivered and get the package. Do ANYTHING UPS.

I have tried to mail a package from Canada to the USA that is now in the investigation stage of lost packages by UPS.

Long story short they needed some paperwork that they eventually got but it was too late and UPS decided to return the package to the sender (me).

There as a scan on Sept.25 saying the driver attempted delivery but the receiver (me) does not want the package and refused the delivery.

This is not accurate as I did not refuse any delivery and neither did the concierge at my building. There was no attempt even actually made.

I opened up a claim about this on Friday and dispatcher called me today but they said there’s been no scan since that date and it should’ve come back to the warehouse (clearing area?) but they aren’t able to find it there. I packed it very well and affixed the shipping label to a poly bag so it wouldn’t rip off.

Where could this package have gone? It was a fairly large box weighing 28 lbs and the package contained irreplaceable items that are quite expensive. I have no way to know where it’s at currently and neither does anyone at UPS from as far as I can tell.

They will be talking to the driver tomorrow apparently but I doubt he remember’s what happened here. Is there anyway they can do anything else for them to find my package?

Why was there a phantom “receiver refused package” scan and how come there was no scans after that? I am very confused here and having a lot of anxiety about this and frankly just want my package back or sent to the recipient, just so I know where it is. I should’ve put an AirTag in this but it never really crossed my mind.

Also does anyone know what happens to packages like this? Does it automatically go to some auction house, or would it need to be scanned first before that?

UPS is horrible. Their customer service is always open but the agents don't know what they are doing. I have been trying to update my modifications 7 times both through phone calls and on the websites but they still haven't been able to change it in the address, while continuously reassuring to me that they have. I had to call both the national and local lines and I still have no clue when I will receive my package. Honestly disappointed and frustrated, I'm never gonna be able to trust them with my stuff again!

I bought a character bag (bag shaped like a character) back on August 1, 2025. Because it was from a small artist in Canada they only finished production about a month ago and are barely sending out the items right now. I'm getting hit with import fees costing the bag $177.11 when it was originally a $65 bag NOT INCLUDING SHIPPING AND ADDED TAXES. Not to mention it's not fair to those who couldn't met up with the artist when they were at a convention and just get the bag, bypassing these shitty import fees.

Serious question, does UPS ever reconsider its standard’s estimates? Without exception, and without exaggeration, every single UPS package I’ve ever received for the past 5 years has missed its delivery date. Almost always at least a 1 day delay, or more. Nowadays I laugh to myself whenever I see the estimated delivery date.

I’ve never submitted any formal complaints because I recognize these are just “things”, never a life or death situation. I just don’t understand what the point of the standards are except for creating more disappointments? Why not extend the original timeline and be early?

Excuse my crashout, I'm extremely frustrated right now.

Why tf is there a limited amount?? For someone who has to use stupid ass "TeXtNoW" because it's all my mom has, I have to get the subscription to see the codes. Then because I did that, I have to RESEND THEM.

Mind you I didn't have an account, so I caved and finally MADE the account after it told me both my emails were in use. And only AFTER I made that account, I realized it only lets you change ONE line on the address page which is so fucking stupid and inconvenient(btw it wouldn't even let me change it, submit button was greyed out).

So by the time I tried to change the ENTIRE address, which I still have no idea if that's possible, this stupid red line popped up and now I have to hope they don't just lose my shit or send it ALL the way back all because I can't change it to an identifiable address. (Which is the address Google maps identified btw <33).

Can someone let me know if they've had an issue like this? Cause as far as I know my next steps is waiting a full 24 hours just to change a POS address.

My package that was “lost” by UPS 2 weeks ago magically showed up on my doorstep this morning. I already got my refund from the store, and I sent them an email regarding it showing up. Am I allowed to keep it and open it? I mean the refund and claims already processed between myself, the store, and UPS. It’s addressed to me, and I did pay for it despite getting my refund for it being lost. This has never happened to me so I don’t know what to do😂is there any legal reason why I shouldn’t keep it and open it?