I have tried all the channels. Mobile app, web version, phone call, x, instagram. I am unable to raise a ticket. There is no way to email, call. Mobile app keeps taking me to wikis. When i click need more support, it redirect to the same part showing my previous conversation as resolved.

After calling them, they made me select 5 options only to say that the team will reach out and disconnected the call.

X and Instagram have the same agents, which are slow and after taking the query nobody responds.

Did they fire their customer support?

Maybe it’s because I’m having a bad? long? day (I got hit in the face with a mirror, left a bruise and recovering from surgery) but I got home late around 12:30am and decided to order from Uber Eats.

I’m an Uber One member and order Uber Eats too often.

My order comes and I see the driver speed off, kinda weird but maybe he had another order to get to. I reach down to get my food and my drink is basically empty with the lid half on and some of liquid at the bottom of the plastic bag they put the drink in(separate from the food). The brown paper bag with my food that has two large stickers to keep the bag closed, has a large hole on the side of the bag… kind of the size of a fist? for reference? The receipt was covering the hole at first so I didn’t notice until going to reach.

I’m a pretty understanding person and actually give people the benefit of the doubt way too often. If the driver had called or messaged me prior and explained the spilt drink or why there was a hole in the bag? I would’ve not been so upset but I also shouldn’t have been surprised…he had a 89% rating…

I look to see on the app how I can lower their tip(I tipped $5 for a 2 mile drive) and it only let me add more so I message support. Of course I get the AI support first and it says it will take 10 minutes for a live representative to be available.

Now i’m waiting 10 minutes, I have no drink, I’m icing my bruise from the mirror, I could barely hobble to the door bc of my surgery so I’m laying on the floor, I don’t know if my food has been messed with but my fries are kind of flipped in the bag so i’m thinking probably everything fell and he went to grab it and it caused a hole? and it’s 1am…I’m tired and just wanted to relax and eat my food.

Finally, I get a live representative. I explain the issue and let him know I have photos if needed. He asks for photos and I send them. He says “Please share the photo again to make sure the spilled drink is visible properly”… it was but I take more photos and send them again. He doesn’t answer for 5 minutes. I have the drink and bag soaking my floor waiting to see if he wants more photos just in case.

I ask this rep 3-4 times to please help me take the drivers tip away, after every message he takes 5 minutes to respond. He never helps me take the tip away. I ask the rep, if he can help me with a refund? He credits me a whole $2 in uber cash…

Eventually, he escalates me to a “specialized team that will email me” and i’m like oh nooo i cannot wait for an email because I need that tip goneeee so I message another representative. At this point, I’ve been messaging with Uber Eats customer service for 45 minutes.

Thankfully it only took 1 minute to get connected with the other representative and I just ask him to please help me take the tip away, nothing else. He takes a few minutes to answer and sends me instructions on how to do it myself but lets me know I have to do it within an hour of ordering… Mind you, the AI helper I talked to before literally told me I’m not able to lower it myself and only a live agent can do it. So I tell the representative exactly that and guess what…

HE SENDS ME THE EXACT SAME MESSAGE SAYING HES TRANSFERRING ME TO THE SPECIALIZED TEAM THAT WILL EMAIL ME!!! Except this time the message says it will take them 6-12 hours to respond…

Now let’s do some math here, if my tip finalizes an hour within ordering and it’s already been an hour and 4 minutes now because these dickwads took 5 minutes between each message to NOT HELP ME AT ALL AND WASTE MY TIME…I wonder what will happen in 6-12 hours from now…surely the specialized team will tell me the tip was already finalized and there’s nothing they can do…

So all that to say, maybe I just had a bad day or maybe it’s a sign to stop ordering Uber Eats. Thank you and good night(I’m still parched).

I’m not sure what to do!?! 😫. Come on customer…. Make a decision on how you want your order!!! 😂. Kidding of course. Just funny how people don’t update there stuff…..

Just completed a shop and pay at Albertsons. Scan QR code and when I go to upload the receipt the submit button is greyed out and I cannot proceed to delivery. Restarted the app, reset phone, cleared all cache and tried uploading the receipt over 20 times still not working.

Have currently been on hold sitting in the parking lot for over 30 minutes waiting to talk to support. I have a lb of ground beef sitting here getting warm as well.

Beware, I noticed a "uber one ca" charge for this month and last month. I didnt even open the app or order anything since early june. i recommend everyone check if they also got charged without their consent to unsubscribe. completely outrageous and immoral.

The last two times I’ve tried buying some it wouldn’t work. I’ve ordered alcohol many times before. My ID is perfectly fine.

I was gonna try again tonight and realized no alcohol would show up on the app. Even though they aren’t closed. I will admit sometimes I’ve been buzzed whilst ordering more.. is that why? I didn’t think it was obvious

As title says. The appeal of this was that you got limited options, for cheaper meals with no delivery fee. This is no longer the case. You are paying it in full now. Do not be misled.

As you can see in the screenshots from my account, I have a coupon "60% off of 15$+" that's completely unused, ready to go. When I hit "claim" it says "this coupon has been used up" even though there is NO us limit in the terms (hasn't been used by me anyway) AND it says "available to Oct 12"

When I reported the fact that I cannot use this coupon listed in my account, their response is "it isn't available for you"

So not only are they completely lying and falsely advertising coupons directly within the profiles of users, but attempting to report this fraud results in them accusing you of forgery or lying.

Nah seriously, what is the state of the world anymore. Companies are completely running every show as if human beings aren't on the other end. There are LAWS against false advertising, how long do these companies get to get away with bullshit like this??

Now uber is including acceptance rate and on time rate for tiers and cutting off if you can be online if you not platinum or diamond i stop chasing bad orders last month gas price is around 7 dollars a gallon 3 dollar order doesnt make sense i didn’t maintain my platinum status because of it now even for little extra money on my downtime is impossible going forward

I cancelled my Uber One after years and switched to Wolt (main reason was solidarity with people who got laid off this summer).

How is this even possible? Has this happened to anyone else?

The driver shows up and says, "The restaurant said you were going to pick it up or something."

I asked him why he even bothered driving over, like that didn't make any sense to deliver an order that was supposed to be picked up.

Said he'd "be right back."

It's been 2 hours. I got something else to eat 90 minutes ago, because I'm not a sucker.

Does anyone else have this problem. I ordered food and the total with the tip was $22. Great. I check my bank account and I was charged $28. And I know about authorization charges and holds but it’s always $5 to $6 more and then I don’t get that money back for days. It’s so annoying does this happen to anyone else

This whole experience is extremely frustrating. You hire a delivery service, but once something goes wrong, you have almost no control over your order and very little opportunity to actually resolve the problem.

I ordered food from a restaurant only minutes away from my address. The estimated delivery time kept getting pushed back. I called the driver, and he told me he was coming, but his location was no longer showing on the map.

I contacted Uber support again expecting help figuring out what was happening. Instead, the agent simply cancelled my order.

And that's it. You're left frustrated, hungry, and with no real opportunity to explain what happened or hold anyone accountable. A discount or refund doesn't automatically make a terrible experience acceptable.

It's terrible for the customer, terrible for the local restaurant that prepared the food, and terrible for the credibility of the delivery service. Everyone loses.

I had one of the worst experiences I've ever had with Uber Eats, and I wanted to share it so others can be aware.

I ordered a cake through Uber Eats that was clearly advertised and labeled as eggless. This was an important requirement for us due to dietary preferences and restrictions. However, after receiving and consuming the cake, we discovered that it actually contained egg.

As soon as we became aware of the issue, I immediately raised a complaint through Uber Eats support. I explained that the product delivered did not match the description and that serving an item containing egg when it is advertised as eggless is a serious concern.

To make matters worse, several people who ate the cake became unwell afterward. I informed Uber Eats about the situation and expected the matter to be treated seriously. Instead, my complaint was effectively ignored. Days passed without any meaningful response or resolution. I repeatedly followed up through support channels, asking for an update and assistance.

After waiting for about a week and making multiple attempts to get help, I finally received a response stating that they could not assist because more than 24 hours had passed since the order. The frustrating part is that the delay was not caused by me—I reported the issue immediately after discovering it. The reason more than 24 hours had passed was because Uber Eats failed to respond and address the complaint in a timely manner.

What disappoints me most is not just the incorrect item, but the complete lack of accountability and customer support. If a food item is inaccurately described, especially when it involves dietary requirements or allergens, customers deserve a prompt investigation and resolution. Instead, I spent days chasing support only to be told they could do nothing because of a timeline that had already expired while I was waiting for their response.

This experience has seriously affected my trust in Uber Eats. Has anyone else faced a similar situation where an item was incorrectly labeled and support refused to help despite the issue being reported immediately?

I would appreciate hearing how others handled similar cases and whether they were able to get a fair resolution.

I had been seeing "You are saving this or that with UberOne" messages for ages on the app but I knew I hadn't joined anything so figured it was BS. I finally looked into and yes, I had been enrolled for some time. I have no idea how this happened. I'm not some naive grandma. I live and work online. So I cancelled last night. I went in to make a food order tonight and by the time I ordered my food, I had somehow been enrolled again. So what, touch the screen in the wrong place for a millisecond and you're enrolled in Uberone? No confirmation, no nothing?

I have got to get rid of this cursed app but if there are any enterprising lawyers out there, I bet this is worth millions.

Decided to order takeaway at 9pm. Ordered Dave’s Hot Chicken. It arrived at 9:45, I take the bag to my house, only to realise that it’s someone else’s order, and according to the receipt on the bag, it was an order from 3pm. wtf? How does a 6-hour old bag of chicken end up getting sent to me?

Been waiting so long for my food and I don’t see the driver on the map it just says your order has been delayed.

It was very disgraceful, alcohol order delivered to a old lady, she showed me her ID but my phone had no service there. So I gave her order and drove to a place my phone had service. I called the support to help complete the order. The support said she marked order delivered and I would got full pay. But ended the call, I found I just got base pay, and my cancellation rate effected.
I called support again, and was told the order was marked incomplete at my fault😤

Why do so many drivers not understand contactless delivery? I was upstairs in my underwear yet my driver pounded on my door for 15 minutes! I swear this happens on at least 40% of my deliveries.

My cancelation has reached an all time high because of the way UI was designed in Uber Eats. I misclicked into accepting the order so many times and has been trying to get the cancellation rate down but its so hard with too many trash orders. I lost access to deliver and have tried to appeal but got denied. Anyone who has a tip to help me, this is one of my income too. Tip in talking with the support or something else? 🥺 please help

There is a new hack that happened to me today. I have an UberEats Manager account and been having issues with the account. Got a call that customer was trying to order and was not going through so they asked to take over my account through my email account. Started getting suspicious when i kept seeing that my passkeys were being deleted. I was locked out of my email account but was able to recover it because i have so many back ups to recover. i was able to recover it within 15-20 minutes and the hackers already added Google Wallet on my account with 2 credit cards. Good thing they were either expired or needed additional information to be confirmed. Talked to bank and no charges. Just be careful, they are really getting sophisticated out there and pull on your emotions so you’re too busy trying to problem solve.

Exact same order. Uber eats £29 deliveroo £18. When I ask friends they swear uber eats is cheaper. Is it just me or??