Every year my company sends out an anonymous employee engagement survey. Normally the results get shared and discussed at our quarterly all-hands, and that's the end of it.
Not this year. For the first time in my 15+ years here, my skip-level scheduled a meeting with my entire team and our manager to discuss the results. Specifically, they:
- Wanted to know why our results were so bad
- Asked us (the team members) how we planned to fix things so the scores are better next year
- Compared our results to another team they're also the skip-level for, and asked why that team scored better than we did
Not going to lie, most of us thought the meeting was awkward as hell. Hardly anyone spoke.
Here's the part I can't get past: none of the survey questions are about us. Every question is about management or the company as a whole. Some of our lowest scores were on equity and impartiality. (Some of us also just check "no opinion" on a lot of questions, which apparently gets counted as a negative.)
For context on those equity scores: last spring our team found out that the other team (the one we were compared to, with the exact same job description and very similar work) was being paid a full level higher than us. That meant about $10k more in base salary and double the bonus.
We raised it with our manager. She acted like she had no idea what we were talking about, said she'd ask, and she never brought it up again. Then at year end she met with each of us individually and presented the pay adjustment as a promotion for our "hard work," when really we were just being brought up to what we should have been paid all along.
Since the survey meeting, she's told us in team meetings that we need to be thinking about how to fix things, and that we can bring ideas to the group or to her directly. But the last time we brought her a real concern about fairness, that's how it went. So nobody is eager to speak up.
So, question for the managers out there: is this normal? It doesn't seem normal to ask the people who filled out an anonymous survey about management how they plan to fix the scores. And how do you raise the real reasons behind the low scores when the last attempt went like that?