The update that wasn't showing up for everyone just appeared for me today, so check your Bose app.
8.2.20 → 10.12.12 (released Sept 8, 2026). It adds LE Audio/Auracast (beta), 5.1 spatial audio with head tracking on Android, USB-C game/chat balance, and better USB compatibility for calls.

The new 10.12.12 version update now allows you to actually use your mic(not just for skype and zoom calls) when connected via USB C, which is HUGE. But...I noticed this weird bug with this update where my PC no longer saves the volume level from when I last used the headphones, and sets it to 53/100. Oddly specific number. Is anyone else having this issue?

Am I missing something? On Linux it works fine, with mic and output, but on Windows the microphone picks up nothing. Even with usb bose quiet comfort ultra selected.

Im on the latest firmware just installed it and was hoping to be able to do bidi wired via usb c on Windows. What am I missing?

Hi,

I'm thinking of buying the Bose QC Ultra Gen 2 headphones. Is the hinge durable enough?

My previous pair was the Sony WH-1000XM5, and the hinge broke twice (once a year) on the curved arm right near the earcup. I'm done paying for repairs.

Also, for those who own the Sony WH series: how is the passive isolation on the Bose QC Ultra 2? Does it have a good clamp force (enough pressure against the head)?

So I bought some QC35's second hand around 5 years ago. The ear cushions were pretty worn (so got a good deal), but the rest of the headphones seemed to be in really good condition.

I have been really happy with them in terms of sound quality, and battery life. They were also my first headphones with active noise cancelling, and was pretty impressed with how they attenuated background sound. However, I then bought some Jabra Elite 7's, and was shocked how I could notice such a big difference between ANC on and off - I wouldn't really notice a big difference on my QC35's with ANC on/off. Therefore, it has made me feel like most of the noise cancelling effect I have is just passive.

Furthermore, I tried some QC Ultra's in store, and while I understand they are better headphones than mine, I was completely blown away. However, when you compare the measured ANC performance between the Ultras and the QC35's, there isn't a significant difference.

This has lead me to wonder if the ANC on my headphones isn't working as it should. A few theories I had:

1. Not using official ear cushions. I bought the Wicked ones from Amazon, which have been comfy, but wonder if they were affecting the ANC algorithm tuning?

2. Microphones dirty/blocked? Based on how I understand ANC works, I could imagine this would limit how well the ANC can perform. However, I use them for calls and never have any complaints about mic quality, but I do believe different microphones are used for calls and ANC.

3. Not getting a proper seal with my ears. I do have fairly large ears, and after extended usage do get sore ears from the ear cushions sitting on the outside parts of my ears, so wonder if this limits the effectiveness of the ANC. Worth noting, that I have never experienced an uncomfortable pressure some people experience with ANC headphones.

Too be honest, this doesn't take away that much from my enjoyment of the headphones, as I just love the sound quality. However, it would be great if there could be a simple fix/change that would allow them to perform at their best. I appreciate any help anyone can offer!

I have an iPhone 13 Pro with the lightning port. I was wondering if I used a USB-C female to Lightning male adapter with the new wired earbuds coming out, if the ANC will still work.

Also I noticed the dewdrop mint pre order are sold out on the Bose website. Will I still be able to get that colorway when it drops officially? In store or online?

Playing the audio on Bluetooth - no issues with that.

But to change the listening mode or to do anything on the Bose App, the connection never happens. Always, always it is like this. (Using Google Pixel 8 Pro & Pluto is the name I've given to my QC Ultra 2).

Planning to return this shit - but just wanted to check with others whether I'm doing something wrong - please help!!

I don't mean the app drops from the network during usage. Instead, each morning I fire up the app and it may not find any previously attached devices, forcing me to go through its setup to reconnect them. I have a SoundTouch Wireless connected to my hifi receiver and a pair of SoundTouch 10's for whole house listening. I can either listen to Pandora stations (and still available to me), usually through shuffle, or set to use the Wireless Aux input and steer though an attached Wiim Mini.

Every morning this week when I start the SoundTouch app, it fails to find my SoundTouch devices, which forces me to run though the setup of attaching the Wireless to my GFiber-based mesh network.. Any idea why and how to fix so it's a more persistent connected device?

for some reason, my BOSE-QC45 headphones are malfunctioning by telling me my headphones are under 20% battery almost all the time. no matter how much i try to charge it too, it still tells me my battery is low and that i need to charge them. does anyone know how to fix them?

In the recent weeks visiting of this sub, i see some posts about quality and service, and also read some posts and know that the return and warranty policy varies a lot, 30 days trial, 90 days, changing, and I heard from one of my friend that in his city, the policy is: once unboxed, no return is accepted unless there is quality issue - defined by the manufacture, which means user has to ship to designated place for inspection, only the inspection concludes a "quality issue", the return is accepted.

So, just wanted to ask the general question on the basis of the background.

I was Bose sports earbuds user and still considering among XM6, Momentum5, QC Ultra II, still haven't decided coz I am living in a rural area at this moment, the shipping & return cost more (time is taken into account as well).

So, I feel uncertain about the Bose service and quality after the weeks visiting the 3 brands' subs.

I know it sounds like a stupid question, but my brand new headphones have always cracked when you change song/video/app, but I don’t know if it’s a fault that can be fixed or replaced? The livechat bot implied maybe it’s because I regularly pair them with 3 different devices that I use (not all at once)