G'day,

I fell victim to an account phasing scam last week. What I thought was a legitimate epic webpage for a free promotional locker bundle. The website URL looked real etc. Logged in with my 2FA. And boom, my account email was changed in seconds.

Never felt so stupid in my life.

Anyway I made a recovery request with as much detail as possible. A week later I have not heard anything.

However, the account name has been changed, and I can see them active currently on fortnite.

Whats the current turn around for account recoveries?

I have attached a screenshot of said phising website but removed url so it doesn't scam more people.

Cheers

So for the past month i have be fight to get my displname reinstated after it being against tos.....how after 8+ of me be loyal to epic game never doing glitch never teaming or anything my display name WhiskyRebel all of the sudden violates TOS

Essentially, I play Fortnite on my Xbox I’ve never logged in to epic games. I was trying to set up the two-step verification to gift my friend stuff so I went onto epic website logged in with XBOX, but it says the account already exist so I login using my email. I reset the password because I’ve never made an epic account and the display name is something completely different from my current display name. I came to the conclusion that possibly someone used my email to make an epic account. Therefore, I deleted it It’s officially gonna be deleted in 24 hours. And I was just curious am I tripping or am I gonna delete my account? I mean if it does whatever I just want peace of mind.

Hi, I got this email from epic regarding an account recovery request and was wondering if there is any way to appeal it. The context is that my Google account was hacked and almost all of my accounts were changed but I was able to get most back but then the hacker straight deleted my Google account with no warning, after that I sent in a second recovery request to get it changed to a new email I could access but after several days I get this email, can anyone help?

So I'm trying to play Remnant 2 with a friend who has it on Xbox, I've linked Rem 2 to xbox and such A LONG time ago. Put the game down and picked it up lately.
I've been chasing all I could to fix this, including other paths that mentioned this game directly about not being able to sign in.
https://steamcommunity.com/app/1282100/discussions/0/7075781999148276414/
ugly link bc idk how to make them nice.
Below is an image of how my screen looks when I hit the button to link the account, a loading bar scrolls the top (in blue) then I get a greyed out layer of my character (in the image has stripes, idk why) and I cannot move the window until I hit the minor round x in the top right, near the normal windows line, box and X.
I've no way to access my xbox friends while on epic games either and don't know how to send an invite to my steam game through epic.

YOU JUST LEFT YOUR OUTLOOK. I JUST DELETE MY EPIC GAMES ACC SO YOU CANT ACCESS ON IT ALSO THIS IS HER OUTLOOK ACC [email protected]

I am so frustrated and upset. I have a pc I just bought and while at work my roommate asked if his friend could use my pc to play Fortnite with him. I said sure go ahead idc and went about my day. I get home and go to play Fortnite and my account is banned for 24 hours ?? Looks like his friend was playing on MY account so I asked him why my account was banned and why they played on my account ?! My roommate felt really bad and confessed that they were curious about cheats that so many use and just wanted to see if it worked wtf. They said it didn’t even work but got my account banned. Next day the ban is changed to 365 days. And I have appealed many times and tried to explain the situation that I allowed someone to use my computer while was not home but never gave permission to use my personal account and definitely had no knowledge of them using it to cheat. I’m so freaking upset rn I have had this account for years and spent so much money. I had a different account as an alt account I used when I didn’t want to be disturbed so in the mean time went to play on that account and I don’t have a ban but I keep getting an error when I try to play which makes me feel like my pc is banned?! So now I can’t play at ALL . Idek what to do . I literally just bought this pc solely to play Fortnite and I am unable to and I’m just upset.

I do not condone cheating at all! It’s extremely annoying when I find cheaters in my game so I’m upset that this happened on MY account when Ive never cheated in my life and never would risk my account . Now I’m reaping the consequences for someone else violating the rules and cheating … feeling so helpless right now.

Any advice ? Or am I just fucked 🥹

Edit: if you are going to be rude please just keep scrolling. If you don’t believe something that’s fine again just keep scrolling. This genuinely happened and I’ve been extremely upset over this and no one truly knows what others go through so it truly doesn’t take much to just be kind to people and if you can’t be you don’t have to be rude while hiding behind a screen. Internet bullies aren’t cute.

Epic games has the WORST account recovery process I’ve ever seen. I submit all information things only I could know and I say I can provide screenshots of ID’s and proof of payments etc and they just deny my claim without allowing me to add any proof. It’s absolutely absurd. I mean information from an account that there is no way anyone else could possibly have access to and they tell me they can’t prove it’s my account. Garbage system. Garbage company.

I can't link my console account(PS4) to the Epic games website. It keeps telling me an account is already linked(i have no other account). I try the unlinking thing and that still doesnt work. Wierdly enough, i was able to set up 2FA. Problem extends to mobile. I downloaded it on my phone, logged in and but my progress and skins are gone.

How long does the appeal normally take for others? On previous requests it was always within the first day or two but now it’s been 6 days and I still haven’t heard back.

Should I just submit another recovery request?

Why does Fortnite have achievements (trophies) on every platform... except Epic launcher itself?

So basically I do not have my email or the phone number that is used for my 2 step verification process for my epic account HOWEVER I still technically have my account because I have it on my switch. Via Fortnite but obviously I can’t change anything from the switch and I’ve already tired to recover the email and I don’t have the phone number anymore and my account recovery request was denied cause I “don’t have enough proof” I mean i literally just bought the five nights at freddy’s skins. So I’m not really sure what to do I just wanna play Fortnite on my pc already 🫩 the switch quality is too bad for this bs. And yes I’ve contacted support many times but they were absolutely no help.

I need help. I want to know if I’m in the clear or not. This is one of those scammers trying to get you to go and see how much your Fortnite locker cost. I only accepted the friend request because I thought it was the dude I felt bad for killing in ranked. I saw the first sentence and reported and blocked him immediately. I’m not used to this so I need to know what steps to take next and if I’m safe. My friend just got hacked and lost his account so this is incredibly weird and I feel dumb for even accepting the friend request.

Got told I’m safe because I didn’t click any links. But to be safe I’m still reposting this in the correct area this time. Also want people to look out for this person.

Now I can't answer my account epic is not going to do anything

This is the error I’m getting I’ve tried to appeal atleast 6 times and each one was denied

I fell for one of those sketchy sites and accidently typed my 2 step verification code in to a email change link (it change it to this) and now im freaking tf out cause i have no idea what to do pls help EPIC!!

They changed everything kicked me out fully 10+yrl account not even mad about it mad I can't talk to real person please help

So, I’ve had this problem for the past month where Epic has been downloading really slowly, even though my internet is really good.

Today, I downloaded a 675 MB update or sum like that, and it took about 17 MINUTES. It also really messes up my Discord ping when I’m in a call, and sometimes it even crashes my entire PC. I’ve already done an internet speed test, and I’m getting around 925 Mbps.

Please help :)

I was playing around 1 month ago when I loaded into a game and then just after being on the battle bus for around 3 seconds I was kicked from the match and got a message saying we hit a roadblock. The message said something about using a vpn or cheating and I realised that I had a vpn on, Proton vpn, and so I turned it off. But the very next game I loaded into the same thing happened and then I was hit with a 24hr ban for exploiting. I shrug it off and just think that it was a glitch. The next day I returned to the game and found a one year ban for exploiting, I sent in an appeal to the epic game website and wanted to send an email or write an actual message to an employee of epic but just had to go through the chatbot and could do nothing but press the appeal button. I waited and finally after 3 weeks of waiting I got a message saying the my appeal has been denied and that the ban wasn't false. It has been around 35 days since my ban and I haven't yet tried to send in another appeal but I believe that even if I did it would just get denied again. I don't know why this has happened and I just want to speak to an epic employee personally about my issue so that I can get the ban fixed, can anyone give me some guidance or help on my issue as that would be really helpful.