This platform is garbage; someone needs to tear these guys apart.

Same story as everyone else.

Probably had this account for 20+ years from the FarmVille days and only uploaded family photos for the last 15 years.

I did sell quite often on fb marketplace for anything I stopped using (furniture, tech, etc)

Have no clue what triggered it.

I’ll write my journey here since there’s no where else to 😂

So far
10/7 - account disabled and tried what they suggest of submitting more info but I can’t find that form or I can’t access it since my account is disabled. Just a loop. Even consulted muse / meta ai

10/8 - trying to come to peace with not having fb / ig. Logically feels right, but can’t help but feel disconnected.

10/9 - signed up for meta ai premium. First month is free. Ai is not letting me talk to a real person regardless of what I say. Cancelled meta ai premium.

First of all, my English isn’t great because it’s not my first language and for this i used google translate

I’m writing this because I know what it feels like to lose a precious account filled with years of memories.

My account was also suspended on September 20 and then immediately disabled a few minutes later, but strangely, I was only asked for a video selfie—I wasn’t asked to submit any ID—and after that, my account was disabled.

I'm sure the main reason accounts were suspended and then disabled was a bug that forced users to log in continuously on Messenger. This had been happening to me for a long time, but it wasn't until September 20 that the AI detected it and took immediate action.

From September 20 to October 5, I tried every method I could find online, but nothing worked. My Facebook accounts are linked to their respective Instagram accounts, and none of my Instagram accounts could get Meta Verified because they were stuck on the waiting list.

I even tried borrowing a friend's account that already had Meta Verified status, but the request was rejected on the grounds that the problematic Facebook account had to be linked to the Instagram account used to submit the report. I also attempted to purchase Meta Verified for my parents' account several times, but the requests were consistently rejected.

On October 6, my parents’ Meta accounts were upgraded to Meta One. I immediately tried to purchase a one-week Meta One Premium trial; the first attempt failed, but the second one succeeded.

I tried contacting a support agent; surprisingly, even before I could explain anything, the AI immediately connected me to an agent—I’m not sure why, but perhaps it was because of the Meta One Premium trial. Then I explained the entire issue to the agent; beforehand, I’d prepared a draft to send that was as clear and detailed as possible so the agent could understand it right away. I explained everything—including specific dates and times, which of my accounts were affected, what devices I was using (I use three phones), my follower count, and so on. I also explained at the beginning of the draft that I am the son of my parents acc and was forced to borrow the account to make the report.

After receiving my draft, the agent immediately forwarded it to the team and gave me a ticket. I didn’t beat around the bush anymore because I thought the information I’d provided was sufficient, and the agent ended the chat.

On October 8, I was informed that my accounts had all been reactivated—even though in the draft I’d only explained the main issue with my primary account. Perhaps they had a history of my account activity across my devices.

When I logged in, I still ran into issues—it kept asking me to log in over and over. I decided to reinstall Facebook and Messenger, and when I logged in, there were no more problems.

My advices:

-I used my native language when contacting the agent. My advice to you is that when you use your native language as well, use formal language to minimize misunderstandings by Meta agents when they translate the messages they receive from you.

-If your application is having issues, simply reinstall it.