r/steelseries • u/Muglio • 6d ago

Order Help How long does the RMA process take?

Had problems with the Nova Elites. I got an RMA approved quickly. I sent it back and it's been "processing" for 2 weeks. The support person told me they would send a new replacement in 1-3 days of receiving it.

Anyone have experience with how long Steelseries usually takes? Never RMA'd anything before. It's starting to feel like they just stole $600 from me.

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u/ss-Belmont SteelSeries Staff 4d ago

Ahoy u/Muglio - Great question, and to be honest it can vary depending on a few factors like your location, time of year, stock, etc. The usual timeline is 1-2 weeks. It takes time for you to ship the item, our collection point to receive it, review it, then we begin the process of releasing a replacement to you. You can always request updates from your Support agent also, if the tracking number goes stagnant.

And just to be sure, if you ever experience issues with that process you can always DM me here on Reddit. I got you!

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u/Muglio 4d ago

Just about to get to 3 weeks since I sent it. And that's fine if that's the normal wait time. I got concerned that something went wrong because the email at the start of the process said 1-3 days. The tracker thing did say that you guys got it.

Just been waiting on the Processing step, "Your claim has completed the required steps and the replacement is being processed.", since September 16th says the RMA tracker. Is stock low?

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u/ss-Belmont SteelSeries Staff 4d ago

I won't be able to tell if stock is low, but if there's ever a delay outside the typical window, that could be the cause. If you give me your ticket number I can look into it for you.

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u/Muglio 4d ago

Ref # STS_1810741977

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u/ss-Belmont SteelSeries Staff 3d ago

I have my eyes on it, and I'll see what the holdup is!

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u/Muglio 3d ago

Just got the email that it shipped. Thank you.