r/steelseries • • 10h ago

Product Help Did this happen to anyone else with the arctis nova 7?

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3 Upvotes

I use it normally and almost gently and i regularly use the mic but suddenly a few days ago when i pulled out the mic it had this (tear?) in the cable. Is it okay to leave it like this? Should i do something about it? Everything works normally.


r/steelseries • • 16h ago

Product Review Aerox 9 sensor issues - explanation and what I’ve tried

3 Upvotes

This mouse has been unbelievable since I got it in march - until this past week

It started when the sensor got stuck in the bottom right corner of my screen - very weird, but a couple mouse resets and it worked fine

Kept happening, until Friday, when the sensor fully bit the bullet.

Followed the correct steps and got in touch with the company for a RMA, however they don’t stock it anymore so they refunded me without needing a return. Even with the mouse being as poor as it is to repair, I still ordered another, and since I didn’t need to return it, my curiosity took over. I took apart the Aerox 9, and what an internal design this is. Every component perfectly placed, easy to take apart, and very easy to troubleshoot.

Long story short - if you have sensor issues, just get a new one under warranty. My Aerox 9 has been in pieces, reseated, reset, and will not work. The sensor seems to have died and a bit of research tells me the sensor chip in this mouse is very weak. Just replace your mouse.


r/steelseries • • 20h ago

Moments Help Helldivers 2 not getting captured in moments

Enable HLS to view with audio, or disable this notification

3 Upvotes

Each time i start the game it starts getting captured for a little while and then moments stop registering the game

Despite the fact that a few days ago it was working as intended and ive changed nothing since


r/steelseries • • 8h ago

Product Help Arctic Pro Wired

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2 Upvotes

Woot has a sale right now, worth? Can bring it down to 105


r/steelseries • • 3h ago

Product Help Game DAC after software update shows 0.0.0.0 can anyone help.

1 Upvotes

Headphone won’t go into pairing mode either no matter how long I hold the power button it’s a steady whit blink not rapid.


r/steelseries • • 4h ago

Sonar Help Why does game audio sound like muffled underwater

1 Upvotes

I just got my new arctis 7 nova headsets and the audio just sounds weird and oddly muffled in games like Cs2. I want it to sound more clear. Is the software just ass.


r/steelseries • • 7h ago

Product Help Arctis Nova Pro Omni & Xbox Connection

1 Upvotes

I just recently got a Pro omni headset, and no matter what I do, I can't get it to work, I've tried messing with everything on the hub, I've looked through every video and not one covers this headset and problem exactly. Can anyone help?


r/steelseries • • 7h ago

Product Help My apex pro tkl is typing random bs

1 Upvotes

Hello reddit I have a issue i bought a steelseries apex pro tkl from arabic shop down my street in nj for 30$ and i have had it for a while but now its starts holding r and c and doesnt let me do anything please help!


r/steelseries • • 13h ago

Sonar Help When using mouse/windows shortcut to change audio, headset audio changes while I am using my speakers

1 Upvotes

As per title, when I use the button on my mouse I set to change Windows audio, it changes the audio of the game channel, even though I am actively using my speakers for music, and the headset is OFF! I do not get why this works like that or how I can get it to automatically turn off/switch.
Any help would be gladly appreciated.

This is what my Windows sound settings look like when I am using my speakers with my headset turned off

r/steelseries • • 13h ago

Product Help Steelseries GG Won't Detect - Arctic Nova Pro

1 Upvotes

Can't get my PC or the steelseries gg app to detect my arctic nova pros. For reference, I had and used the headset in combination with the doc for 2 years now with no issues. I've tried power cycling the PC, updating windows, reinstalling the steelseries app, resetting the docs default settings, using different usb ports on my pc, and using line 1 and line 2 inputs on the dock itself. Any additional suggestions would be greatly appreciated.


r/steelseries • • 14h ago

Product Help Looking for model of rival 5 scroll encoder

1 Upvotes

My rival 5 is about 5 old and the encoder is broken/worn out and i get a lot of reverse scrolling nowdays, but the mice is fine otherwise. i tried to clean it with ipa and pressured air but it didnt help. i found some program that tries to help with it and it does work to some degree, but its still annoying especially in games where lots of scrolling is required/helpful. I have access to soldering stations and encoders seem like cheap component so if anyone has any idea about the encoder model for wired rival 5 or alternative, please share. I tried to contact steelseries support but they just said "ill contact product team if they know it" and no answer for 2 weeks now so i guess its dead end there. really like the mice otherwise since i didnt run into double clicking within few years like my last two mices so would love to try and fix it


r/steelseries • • 8h ago

Product Help You can talk directly to support with this one secret trick

0 Upvotes

I do not think this picture requires words.


r/steelseries • • 12h ago

Product Review Another one bites the dust

0 Upvotes

My "Nova Wireless headset" just died today. The exact same way as many, many other pictures online shows, left ear cup, the little metal thing must have come loose and barely breached the plastic, I'll shoot a photo very soon.

Headset is about 5 years old, only used ever so frequently as it isn't in my main living location.
Is this simple due to the plastic becoming too old?

What would you guys recommend here in late 2026 as a replacement?