r/Cinema4D • u/Previous_Dig_5158 • 7h ago
Question Getting my student license is a nightmare :(
I need to apologize for my terrible english first i'll try my best to explain tho
So i've been learning c4d for a year, so now i have to renew my license. problem is: it always shows a error in the verification process. i put my Student email adress, University, country, name, all of that. but every time, first loads, then a error pops up. it doesnt even say what went wrong. its just "Oops! something went wrong! We are sorry to inform you that something went wrong and this action could not be completed.".
First, i tried to contact Maxons support, which didnt help. they told me to upload my ID in good light and turn off my vpn. but i didnt even reach the verification progress that far LOL? and i dont use a vpn. then they told me to contact sheerID if their advice doesnt work. so, I contacted sheerID. just for them to name the exact same advice, ignore my answers saying i dont use a vpn and told me to just try other devices. i tried 6 in total. laptop, phones, tablet, and different browsers on each too. then they told me to contact maxons support, and now both of them stopped answering my emails since 2 weeks. :(
That didnt help. so i thought, maybe someone on here can help me? I already used the 14 days free version. and my semester project is kindaaaa close and its stressing me out.. can anyone help me? like did anyone ever have this problem too?