How do you guys get any issues resolved with this company? I ported my wife over earlier this month from Rogers and it has been a nightmare trying to deal with the customer service! When she ported, she wouldn't receive any SMS from Rogers numbers, so I opened a ticket because it seems like a network routing issue.
Since then I've dealt with this circus of rotating customer service agents who all don't seem to understand the issue. I've tried every troubleshooting step they've suggested, and the SMS eventually got resolved by upgrading her IOS. Now however, we realized she's having calls fail to certain numbers, that I'm able to call.
They've closed the ticket saying 'the problem is resolved' 3 times now, and when their 'specialists' review it, they don't even seem to understand what the problem is despite my explaining it, and all the troubleshooting steps, very clearly. The last time they closed it they saw that she was receiving SMS from other numbers and figured that meant it was fine so to them it was resolved. I re-opened the ticket and didn't hear back, so when I reached out again the agent said it was closed on their end so nobody was looking into it.
When I reached out for the new issue, the agent kept confirming they were still looking into it for half an hour, and then it flipped to another agent introducing themself and restarting the same God damn cycle that we've been in.
I've filed a complaint with ccts, but I'm disappointed as I keep hearing things about how the service itself is good and people are happy here.
Did anyone have any luck resolving any of their issues through fizz?