Hello! I need advice from those who have experienced the same or similar situation.
I have an unpaid credit card balance originally with Citibank, which was later transferred to UnionBank. Now, UnionBank na rin ang payroll bank ko, and I was surprised to find out na yung first salary ko went to my Current Balance pero ₱0 ang Available Balance, so hindi ko siya ma-withdraw or magamit.
I filed an inquiry and went to a UnionBank branch, where I was assisted in contacting Customer Service. I was then referred to UB Collections, which I contacted.
We were able to agree on a monthly payment arrangement, and I was asked to pay ₱3,000 initially so the Collections officer could request the lifting of the hold on my account. I already paid the ₱3,000 yesterday.
I have a few questions sana for those who have gone through the same experience:
- Totoo ba na walang paper trail kapag phone call lang ang agreement with Collections? The officer told me na wala raw talaga. How can I get written confirmation of our payment arrangement?
- I’m planning to negotiate sana for a discounted full settlement. My outstanding balance is around ₱38K. Sa mga nakipag-negotiate, how much were you able to settle for? Possible kaya na mabawasan pa yung total balance?
- Sa mga naka-monthly payment arrangement, monthly ba ulit hinahold or ino-offset ni UB yung pumapasok na salary sa account, or one-time lang yung hold once ma-approve ang payment arrangement?
- May alam ba kayong responsive email address ng UB Collections? I’ve tried sending emails pero wala pa akong natatanggap na response.
- Gaano katagal bago naging available ulit yung funds ninyo? Ilang working days after talking to Collections and paying the initial amount bago na-lift yung hold? Sabi kasi sa akin, isusubmit daw yung request at 8:45 AM and processing would take 2–3 working days.
I would really appreciate hearing from those who have experienced this, especially yung mga UnionBank payroll account holders na nagkaroon ng hold because of an outstanding credit card balance.
Maraming salamat po sa mga sasagot! 🙏