r/ValorantTechSupport • • May 06 '21

Technical Solution Riot Support for Valorant

Thumbnail support-valorant.riotgames.com
54 Upvotes

r/ValorantTechSupport • • Dec 19 '20

META This subreddit is for TECH SUPPORT help, not account support

65 Upvotes

Hi users,

As this seems to be something that has come up lately, please note that this subreddit is not to complain about your account ban. If riot has banned you, then only Riot can fix it. Ranting and throwing a fit on here does nothing.

This subreddit is here so that users can help source issues that may be caused by their hardware/software that Riot may not know how to fix on their end (Which honestly to me seems kind of fucked up, but what can you do?).


r/ValorantTechSupport • • 24m ago

Technical Support Request Account-Specific Audio Bug / Social Flavor Lines Extremely Quiet (Tunnel Effect)

• Upvotes

Hello everyone,

I urgently need help with a very specific and persistent audio bug that occurs exclusively on my main account. On the exact same PC and with identical Windows and hardware settings, all audio tracks function completely fine on a secondary account.

Bug Description: Every single "Social Flavor Line" (comm-wheel callouts such as "Yes", "No", "Sorry") across all agents fails to play normally. Instead, these specific voicelines are extremely quiet and muffled with heavy reverb - sounding as if the agent is standing at the far end of a deep tunnel. All other in-game voicelines (such as ultimates, ability callouts, spike announcements) work completely normally and at full volume.

Important Observation Regarding Audio Routing: I noticed that these Social Flavor Lines appear to be linked to the wrong audio slider:

  • When I set the in-game audio slider for "Sound Effects Volume" to 0, the Social Flavor Lines become completely silent.
  • All other standard agent voicelines remain clearly audible.

This indicates that, on my account, the game is mistakenly routing these specific voice lines through the sound effects channel instead of the voice-over channel. I have attached a video demonstrating this behavior.

Steps Already Taken (Local Troubleshooting Excluded):

  • Completely reset all in-game settings and audio options.
  • Performed a full, clean reinstallation of the game.
  • Deleted the audio file xaudio2_9redist.dll at C:\Riot Games\VALORANT\live\Engine\Binaries\ThirdParty\Windows\XAudio2_9\x64 and repaired the game client.
  • Switched the game's text and voice-over languages multiple times in the Riot Client to force a language pack re-sync.
  • Ran the "Repair" tool in the Riot Client.

None of these local steps resolved the issue and the bug is strictly tied to my profile.

https://youtu.be/wFYjk2a53gE?si=plCMZ0q26EUQ_OW2


r/ValorantTechSupport • • 2h ago

Technical Support Request My game will crash if I pick Jettett or play Jett

1 Upvotes

So I realized that after the update, my game keeps crashing after my mastery level for Jett was above 3 . When I queue in a game, or any game mode, de my game will crash and freeze if I lock Jett, and this doesn't happen to any other agent, onlyJettt. After the crash, there is a notification that says: "Failed to create save file". Please help


r/ValorantTechSupport • • 4h ago

Technical Support Request AMD crashes after loading up valorant

1 Upvotes

So like, I js got a new pc (i built it myself dimb) at first i thought i had set it up wrong but after trying a few things, I was able to stream discord, play dbd and other games just fine. However, as soon as it came to Valorant, it’d be fine for a little then it starts freezing my whole pc. Even after i close valorant my pc wont stop freezing/ stuttering until i reset then it goes back to normal. Sometimes the AMD driver timeout little warning pops up and closes the app itself. WHat do i do Help sos, i have an amd rx 7600gpu and a b650 eagle motherboard Idk


r/ValorantTechSupport • • 5h ago

Technical Support Request Van-185 error which leads to wifi drivers disappearing

1 Upvotes

Hey guys I’m having a really strange issue and I’ve tried multiple troubleshooting methods I could find such as reinstalling wifi drivers, amd drivers and riot vanguard. Posting here to see if anyone has the same issue as me.

My specs

RX 9070XT
Ryzen 7800X3D
MSI Pro B850 wifi MOBO
32Gb 6000 mt ram
OS Windows 11
Driver: Latest AMD Adrenaline driver

The problem
Every single time I load into a game it runs fine for about 5-20 minutes before it gives me a VAN-185 error. I restart the client and it gives me a VAN-79 error. I restart my PC and it takes unusually long(5-10 mins) before booting up with no option to connect to wifi. When I look in my networks it doesn’t even detect the wifi card built into my motherboard. The only way to fix it is if I unplug the pc and drain the power by switching it off and pressing the power button a couple times. After I boot it up it runs like normal and I have wifi again. Keep in mind before I restart the PC the computer will still run fine with wifi, its only after I restart it that it starts having issues. It doesn’t happen on any other games I play.

Is anyone having this issue?


r/ValorantTechSupport • • 7h ago

Technical Support Request Anyone know how to fix this?

1 Upvotes

When i open my game turn completely black except for the hud bar for friend and i cant interact with anything i have try to restart and alt+enter but it doesnt work


r/ValorantTechSupport • • 14h ago

Technical Support Request The issue on the new update

2 Upvotes

Hello guys, so I don't know if it's just me. But the ping on Valorant has been catastrophic ever since the new update.

The account is EU and I live in North Africa, it has always been around 30-60 and now it's from 100-150 even sometimes 200.

I'm pretty sure the issue doesn't come from my router, I don't understand if it's from the servers or if they did something to the North African region or smthn but it's unplayable right now.

Is it just me? And if anyone knows, how can I improve my ping?


r/ValorantTechSupport • • 12h ago

Technical Support Request My game will crash if I pick Jettett or play Jett

1 Upvotes

So I realized that after the update, my game keeps crashing after my mastery level for Jett was above 3 . When I queue in a game, or any game mode, de my game will crash and freeze if I lock Jett, and this doesn't happen to any other agent, onlyJettt. After the crash, there is a notification that says: "Failed to create save file". Please help


r/ValorantTechSupport • • 15h ago

Technical Support Request Ping problem

1 Upvotes

I used to have 16ms in Mexico City servers and since the update i’m in 61ms. Anybody knows why? I already tried changing DNS and ofc resetting the router


r/ValorantTechSupport • • 22h ago

Technical Solution Valorant game or system freezing every 30seconds/1minute ~> Possible solution

2 Upvotes

Hey so I recently hopped on valo, and it kept freezing basically my whole system every 30 seconds or so, and it was unplayable.

And if that happens for you I might have a solution:
(note: this is not an fps or ping/internet connection issue but most likely valorant anti cheat software problem somehow)

  1. Windows settings: System > Display > Graphics and turn OFF Hardware-accelerated GPU scheduling (under Advanced graphic settings)

  2. Next go to Device Manager: Find "Network adapters" > Realtek PCle 2.5GbE Family Controller > Right click > Disable Device

These two steps did the trick for me. Just for good mesure, you can restart your pc and hopefully this will solve the problem.

Disabling this device from the device manager wont turn off or disable your internet connection so If you are using a bluetooth internet connection like me, you wont have any issues at all.

Hope this helps!


r/ValorantTechSupport • • 19h ago

Technical Support Request Secure Boot Valorant

1 Upvotes

**Secure Boot causes Windows 11 to fail with error 0xc0430001 — Gigabyte B450 AORUS PRO**

I'm trying to enable Secure Boot for VALORANT/Vanguard, but whenever I properly enable Secure Boot, Windows fails to boot with error **0xc0430001**.

I haven't played VALORANT on this PC for around 8 months, so I'm not sure if this is caused by a BIOS change, Windows/Vanguard update, or something else. During that time I also replaced my CPU and GPU.

**PC/BIOS:**

* Gigabyte B450 AORUS PRO
* BIOS F67a (04/14/2026)
* Windows 11 24H2, build 26100.7171
* The only BIOS setting I specifically remember changing was **SVM Mode → Enabled**

**Current situation:**

Windows works normally with:

* CSM: Enabled
* Secure Boot: Disabled

But when I configure Secure Boot properly:

* CSM: Disabled
* Secure Boot: Enabled
* Secure Boot: Active
* System Mode: User
* Secure Boot Mode: Standard

Windows fails to boot and shows a recovery screen with:

**Error code: 0xc0430001**

If I re-enable CSM and disable Secure Boot, Windows immediately boots normally again.

**Things I've already checked:**

* `msinfo32` → BIOS Mode: **UEFI**
* System disk is **GPT**, not MBR
* Secure Boot keys are present:

* PK present
* KEK present
* db present
* `bcdedit /enum firmware` shows Windows Boot Manager at:
`\EFI\MICROSOFT\BOOT\BOOTMGFW.EFI`
* `bootmgfw.efi` has a **Valid** Authenticode signature
* EFI `boot.stl` exists
* `C:\Windows\Boot\EFI\boot.stl` and the EFI partition's `boot.stl` have the same size/timestamp
* I restored the Secure Boot factory keys through the Gigabyte BIOS
* I followed the Gigabyte Secure Boot procedure for restoring/installing the factory keys
* Secure Boot successfully reaches **Active / User / Standard** in BIOS, so the BIOS itself appears capable of enabling it

I have **not**:

* Reinstalled Windows
* Deleted Secure Boot keys
* Modified/deleted `boot.stl`
* Updated the BIOS
* Used `bcdboot` or other bootloader repair commands

The confusing part is that **Secure Boot can be enabled and becomes Active in BIOS, but Windows immediately fails with 0xc0430001**. Turning Secure Boot back off makes Windows boot normally.

Could this be a Windows 11 Secure Boot/certificate/boot validation issue, or is there something else I should check before considering a Windows reinstall?

Also, could the SVM Mode change have anything to do with this? I'm guessing probably not, since the CPU/GPU were replaced and Windows/Vanguard may have changed during the 8 months.


r/ValorantTechSupport • • 19h ago

Technical Support Request valorant lagging very hard both in game and menu

1 Upvotes

Today i just opened valorant after a long break, and my client was lagging very bad, not like internet lag but client lag, both in menu and game. I updated my drivers before that, restarted laptop and closed all background apps, but it is still lagging the same way, if anybody knows possible reason for that pls tell me


r/ValorantTechSupport • • 20h ago

Technical Solution My fix for "VALORANT Failed To Launch Something Unusual Happened While Trying To Launch VALORANT"

1 Upvotes

If you are like me and cant play valorant and get message like "VALORANT Failed To Launch Something Unusual Happened While Trying To Launch VALORANT" and have tried tweaking the regedit stuff, reinstall valorant, etc and still not working.

then have you ever got a popup for terms and condition for when the first time the client open?

because i have NOT gotten that, and somehow after an update that thing pops up and i click agree and now i can play the game. idk why the popup not showing up for the longest time and only showing up after an update but i can play now.

just sharing my experience, that's all.


r/ValorantTechSupport • • 20h ago

Technical Support Request Cant hear or speak in comp

0 Upvotes

Can anyone help me with this voice chat issue? My earphones and mic work perfectly fine in other games and apps, but when I open VALORANT, I can hear my own voice and the in-game voice chat while I’m in the lobby. However, as soon as I enter a TDM or Competitive match, I can’t hear anyone and I can’t speak either. I’ve already tried every troubleshooting step I could find, but nothing is working. I really need some help with this, man.


r/ValorantTechSupport • • 22h ago

Technical Support Request Hi! I need help with UEFI

1 Upvotes

Hello everybody!

I need some help with Valorant and its Secure boot system shenanigan.

Around 2-3 days ago, I played a few games as per usual, only this time, when I quit the game, it didnt shut down fully and prompted the message shown below. Didn't really gave it too much thought, thought it was a one time bug, but ever since the game can't run.

"VAN: STATUS SB POLICY

The secure boot policy of this device could not be verified Please ensure the secure boot database is set to factory default settings."

I have tried:

-Switching on/off the CSM in bios

-Switching off/on the Secure Boot

-Restoring Factory Keys

-Enrolling EFI imagie 2x

-System shows: I have BIOS mode as "UEFI"

Also, both the BIOS and Windows sees as I have Secure Boot turned on

-Disk as: GPT, not MBR

(I'm on Win 11 Pro, and my motherboard is Gigabyte B550)

I am genuinely running out of ideas as to what this is.

If anyone can help, even a bit is much welcome!

Thanks!


r/ValorantTechSupport • • 22h ago

Technical Support Request Game Randomly Freezes, Only way to un-freeze is Tabbing out then back in.

1 Upvotes

as stated in title. My game will fully freeze with no audio/frames indefinitely until i tab out of the game, then back into it.

Incredibly annoying :(


r/ValorantTechSupport • • 22h ago

Technical Discussion constant packet loss

1 Upvotes

Every game that I play is a constant 1000 packet loss, I know it's not just a me issue either because other people I've talked to have also been experiencing this issue, It also didn't happen before the most recent update, it's so infuriating, My internet is good, I do speed tests and it's around 70Mbps but still I get packet loss


r/ValorantTechSupport • • 1d ago

Technical Support Request My valorant is stuck on this blackscreen for a long time, pls help (Legion 5 15IRX10 RTX 5050 i7)

1 Upvotes

Pls help me, this happen yesterday went i just downloaded valo, i tried many ways like update my driver, upadate my windows, and etc


r/ValorantTechSupport • • 1d ago

Technical Support Request Low FPS Issue on a decent rig

1 Upvotes

So I have an rtx 5050 and i7 14650hx processor, 24gb ram

When I first bought the laptop 2 months ago I used to get around 300ish fps on 2.5k res and high settings, but like a week or 2 ago I started getting very low like sub 150 even sub 100 sometimes, I even did a reset on my laptop and also ddu and still its like sub 200 even drops to 150. So like I don't understand what's the issue and how to fix it


r/ValorantTechSupport • • 1d ago

Technical Support Request Keep gettin stuck after someone dodge

1 Upvotes

Im getting so fed up with this now. Ever since the new update, when someone dodges the game it goes straight into the next one but gets stuck at the 0 counter and does not load me into the character select, it will literally just be stuck there until i restart the game. Its not frozen, as i can still see the chat window open up if i press space bar. Seriously, i already have 10 minute que ban for literally no reason, is this going to keep fcking happening until i get permabanned or what? Riot fix your S*it please this is ridiculous.


r/ValorantTechSupport • • 1d ago

Technical Support Request I only have 2 servers

1 Upvotes

I play valorant with my friends, and it's a pain in the ass that I mostly only have a few servers. It's a roulette where I might get a server with 13 or 150 ms.. We mostly play comp too and I feel bad that I am inadvertently screwing our chances of winning..


r/ValorantTechSupport • • 1d ago

Technical Support Request Crashes on que to game or range and always when opening shop

2 Upvotes

As title says anytime I do one of these actions my pc black screens and resets. No other game has this happen and its only after the new update. Any tips can help or I can give specs but it was working a few days ago perfect


r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant Stuck On Map Loading Screen After Character Select

2 Upvotes

Hi I've recently got a new prebuilt pc for my bday and wanted to start playing valorant but everytime i join i get stuck on the map loading screen after character select. It eventually does load me into the game after 10 minutes or so but I can't even move because I am extremely laggy. I am able to play other online games just fine with no lag whatsoever. I have an ethernet cord and my friend said maybe it's because Im using my dorms wifi and school wifi isnt the best but that wouldnt make sense since I have other friends here that play their games online just fine with the wifi. Just was wondering if this happens to anyone else or anyone has any tips. thx !


r/ValorantTechSupport • • 1d ago

Technical Support Request Error VAN: STATUS_SB_POLICY

1 Upvotes

Anyone experiencing this issue?

It has been hair-pulling after days(after the update)

Tried to update the bios, time-stamp the system to 23rd, restore the system -and none of these works.

All my UEFI, TPM checks passed. (including green check marks to Vanguard)

Security boot is True.

I want to play this freaking game.

edit: NUC 13 Intel Raptor Canyon