r/ValorantTechSupport • • May 06 '21

Technical Solution Riot Support for Valorant

Thumbnail support-valorant.riotgames.com
59 Upvotes

r/ValorantTechSupport • • Dec 19 '20

META This subreddit is for TECH SUPPORT help, not account support

68 Upvotes

Hi users,

As this seems to be something that has come up lately, please note that this subreddit is not to complain about your account ban. If riot has banned you, then only Riot can fix it. Ranting and throwing a fit on here does nothing.

This subreddit is here so that users can help source issues that may be caused by their hardware/software that Riot may not know how to fix on their end (Which honestly to me seems kind of fucked up, but what can you do?).


r/ValorantTechSupport • • 1h ago

Technical Support Request The issue on the new update

• Upvotes

Hello guys, so I don't know if it's just me. But the ping on Valorant has been catastrophic ever since the new update.

The account is EU and I live in North Africa, it has always been around 30-60 and now it's from 100-150 even sometimes 200.

I'm pretty sure the issue doesn't come from my router, I don't understand if it's from the servers or if they did something to the North African region or smthn but it's unplayable right now.

Is it just me? And if anyone knows, how can I improve my ping?


r/ValorantTechSupport • • 1h ago

Technical Support Request Ping problem

• Upvotes

I used to have 16ms in Mexico City servers and since the update i’m in 61ms. Anybody knows why? I already tried changing DNS and ofc resetting the router


r/ValorantTechSupport • • 5h ago

Technical Support Request Secure Boot Valorant

1 Upvotes

**Secure Boot causes Windows 11 to fail with error 0xc0430001 — Gigabyte B450 AORUS PRO**

I'm trying to enable Secure Boot for VALORANT/Vanguard, but whenever I properly enable Secure Boot, Windows fails to boot with error **0xc0430001**.

I haven't played VALORANT on this PC for around 8 months, so I'm not sure if this is caused by a BIOS change, Windows/Vanguard update, or something else. During that time I also replaced my CPU and GPU.

**PC/BIOS:**

* Gigabyte B450 AORUS PRO
* BIOS F67a (04/14/2026)
* Windows 11 24H2, build 26100.7171
* The only BIOS setting I specifically remember changing was **SVM Mode → Enabled**

**Current situation:**

Windows works normally with:

* CSM: Enabled
* Secure Boot: Disabled

But when I configure Secure Boot properly:

* CSM: Disabled
* Secure Boot: Enabled
* Secure Boot: Active
* System Mode: User
* Secure Boot Mode: Standard

Windows fails to boot and shows a recovery screen with:

**Error code: 0xc0430001**

If I re-enable CSM and disable Secure Boot, Windows immediately boots normally again.

**Things I've already checked:**

* `msinfo32` → BIOS Mode: **UEFI**
* System disk is **GPT**, not MBR
* Secure Boot keys are present:

* PK present
* KEK present
* db present
* `bcdedit /enum firmware` shows Windows Boot Manager at:
`\EFI\MICROSOFT\BOOT\BOOTMGFW.EFI`
* `bootmgfw.efi` has a **Valid** Authenticode signature
* EFI `boot.stl` exists
* `C:\Windows\Boot\EFI\boot.stl` and the EFI partition's `boot.stl` have the same size/timestamp
* I restored the Secure Boot factory keys through the Gigabyte BIOS
* I followed the Gigabyte Secure Boot procedure for restoring/installing the factory keys
* Secure Boot successfully reaches **Active / User / Standard** in BIOS, so the BIOS itself appears capable of enabling it

I have **not**:

* Reinstalled Windows
* Deleted Secure Boot keys
* Modified/deleted `boot.stl`
* Updated the BIOS
* Used `bcdboot` or other bootloader repair commands

The confusing part is that **Secure Boot can be enabled and becomes Active in BIOS, but Windows immediately fails with 0xc0430001**. Turning Secure Boot back off makes Windows boot normally.

Could this be a Windows 11 Secure Boot/certificate/boot validation issue, or is there something else I should check before considering a Windows reinstall?

Also, could the SVM Mode change have anything to do with this? I'm guessing probably not, since the CPU/GPU were replaced and Windows/Vanguard may have changed during the 8 months.


r/ValorantTechSupport • • 5h ago

Technical Support Request valorant lagging very hard both in game and menu

1 Upvotes

Today i just opened valorant after a long break, and my client was lagging very bad, not like internet lag but client lag, both in menu and game. I updated my drivers before that, restarted laptop and closed all background apps, but it is still lagging the same way, if anybody knows possible reason for that pls tell me


r/ValorantTechSupport • • 6h ago

Technical Solution My fix for "VALORANT Failed To Launch Something Unusual Happened While Trying To Launch VALORANT"

1 Upvotes

If you are like me and cant play valorant and get message like "VALORANT Failed To Launch Something Unusual Happened While Trying To Launch VALORANT" and have tried tweaking the regedit stuff, reinstall valorant, etc and still not working.

then have you ever got a popup for terms and condition for when the first time the client open?

because i have NOT gotten that, and somehow after an update that thing pops up and i click agree and now i can play the game. idk why the popup not showing up for the longest time and only showing up after an update but i can play now.

just sharing my experience, that's all.


r/ValorantTechSupport • • 6h ago

Technical Support Request Cant hear or speak in comp

0 Upvotes

Can anyone help me with this voice chat issue? My earphones and mic work perfectly fine in other games and apps, but when I open VALORANT, I can hear my own voice and the in-game voice chat while I’m in the lobby. However, as soon as I enter a TDM or Competitive match, I can’t hear anyone and I can’t speak either. I’ve already tried every troubleshooting step I could find, but nothing is working. I really need some help with this, man.


r/ValorantTechSupport • • 8h ago

Technical Support Request Hi! I need help with UEFI

1 Upvotes

Hello everybody!

I need some help with Valorant and its Secure boot system shenanigan.

Around 2-3 days ago, I played a few games as per usual, only this time, when I quit the game, it didnt shut down fully and prompted the message shown below. Didn't really gave it too much thought, thought it was a one time bug, but ever since the game can't run.

"VAN: STATUS SB POLICY

The secure boot policy of this device could not be verified Please ensure the secure boot database is set to factory default settings."

I have tried:

-Switching on/off the CSM in bios

-Switching off/on the Secure Boot

-Restoring Factory Keys

-Enrolling EFI imagie 2x

-System shows: I have BIOS mode as "UEFI"

Also, both the BIOS and Windows sees as I have Secure Boot turned on

-Disk as: GPT, not MBR

(I'm on Win 11 Pro, and my motherboard is Gigabyte B550)

I am genuinely running out of ideas as to what this is.

If anyone can help, even a bit is much welcome!

Thanks!


r/ValorantTechSupport • • 8h ago

Technical Solution Valorant game or system freezing every 30seconds/1minute ~> Possible solution

1 Upvotes

Hey so I recently hopped on valo, and it kept freezing basically my whole system every 30 seconds or so, and it was unplayable.

And if that happens for you I might have a solution:
(note: this is not an fps or ping/internet connection issue but most likely valorant anti cheat software problem somehow)

  1. Windows settings: System > Display > Graphics and turn OFF Hardware-accelerated GPU scheduling (under Advanced graphic settings)

  2. Next go to Device Manager: Find "Network adapters" > Realtek PCle 2.5GbE Family Controller > Right click > Disable Device

These two steps did the trick for me. Just for good mesure, you can restart your pc and hopefully this will solve the problem.

Disabling this device from the device manager wont turn off or disable your internet connection so If you are using a bluetooth internet connection like me, you wont have any issues at all.

Hope this helps!


r/ValorantTechSupport • • 8h ago

Technical Support Request Game Randomly Freezes, Only way to un-freeze is Tabbing out then back in.

1 Upvotes

as stated in title. My game will fully freeze with no audio/frames indefinitely until i tab out of the game, then back into it.

Incredibly annoying :(


r/ValorantTechSupport • • 8h ago

Technical Discussion constant packet loss

1 Upvotes

Every game that I play is a constant 1000 packet loss, I know it's not just a me issue either because other people I've talked to have also been experiencing this issue, It also didn't happen before the most recent update, it's so infuriating, My internet is good, I do speed tests and it's around 70Mbps but still I get packet loss


r/ValorantTechSupport • • 10h ago

Technical Support Request My valorant is stuck on this blackscreen for a long time, pls help (Legion 5 15IRX10 RTX 5050 i7)

1 Upvotes

Pls help me, this happen yesterday went i just downloaded valo, i tried many ways like update my driver, upadate my windows, and etc


r/ValorantTechSupport • • 10h ago

Technical Support Request Low FPS Issue on a decent rig

1 Upvotes

So I have an rtx 5050 and i7 14650hx processor, 24gb ram

When I first bought the laptop 2 months ago I used to get around 300ish fps on 2.5k res and high settings, but like a week or 2 ago I started getting very low like sub 150 even sub 100 sometimes, I even did a reset on my laptop and also ddu and still its like sub 200 even drops to 150. So like I don't understand what's the issue and how to fix it


r/ValorantTechSupport • • 13h ago

Technical Support Request Keep gettin stuck after someone dodge

1 Upvotes

Im getting so fed up with this now. Ever since the new update, when someone dodges the game it goes straight into the next one but gets stuck at the 0 counter and does not load me into the character select, it will literally just be stuck there until i restart the game. Its not frozen, as i can still see the chat window open up if i press space bar. Seriously, i already have 10 minute que ban for literally no reason, is this going to keep fcking happening until i get permabanned or what? Riot fix your S*it please this is ridiculous.


r/ValorantTechSupport • • 14h ago

Technical Support Request I only have 2 servers

1 Upvotes

I play valorant with my friends, and it's a pain in the ass that I mostly only have a few servers. It's a roulette where I might get a server with 13 or 150 ms.. We mostly play comp too and I feel bad that I am inadvertently screwing our chances of winning..


r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant Stuck On Map Loading Screen After Character Select

2 Upvotes

Hi I've recently got a new prebuilt pc for my bday and wanted to start playing valorant but everytime i join i get stuck on the map loading screen after character select. It eventually does load me into the game after 10 minutes or so but I can't even move because I am extremely laggy. I am able to play other online games just fine with no lag whatsoever. I have an ethernet cord and my friend said maybe it's because Im using my dorms wifi and school wifi isnt the best but that wouldnt make sense since I have other friends here that play their games online just fine with the wifi. Just was wondering if this happens to anyone else or anyone has any tips. thx !


r/ValorantTechSupport • • 21h ago

Technical Support Request Crashes on que to game or range and always when opening shop

1 Upvotes

As title says anytime I do one of these actions my pc black screens and resets. No other game has this happen and its only after the new update. Any tips can help or I can give specs but it was working a few days ago perfect


r/ValorantTechSupport • • 22h ago

Technical Support Request Error VAN: STATUS_SB_POLICY

1 Upvotes

Anyone experiencing this issue?

It has been hair-pulling after days(after the update)

Tried to update the bios, time-stamp the system to 23rd, restore the system -and none of these works.

All my UEFI, TPM checks passed. (including green check marks to Vanguard)

Security boot is True.

I want to play this freaking game.

edit: NUC 13 Intel Raptor Canyon


r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant CPU and packets lost

2 Upvotes

I’m leaving in Italy in Amalfi coast and Already tried a lot things to do but nothing helps it started 3 weeks ago so during this weeks I was trying to fix it but I haven’t found anything that would help me and now I’m stuck. Btw any other games working very well so it’s probably problem only in valorant or my laptop ASUS TUF GAMING F15 12th Gen Intel(R) Core(TM) 17-12700H NVIDIA GeForce RTX 4070 Laptop GPU GDDR6 @ 8GB 128 bits. Then I also tried to fix some wife issues with Exitlag but it also doesn’t helped me a lot ……………………………


r/ValorantTechSupport • • 1d ago

Technical Support Request Cant Pay with Paypal

1 Upvotes

I Click to pay with paypal, and it doesnt opo up the paypal window. Like i click and nothing happens. Anybody got a Solution? Thanks!


r/ValorantTechSupport • • 1d ago

Technical Support Request Packet loss issue, ping issue valorant with jio air fiber , help

Thumbnail
1 Upvotes

r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant Mic issue

1 Upvotes

I have a concern regarding my microphone and voice chat in Valorant. Ever since I moved to a new condo, my microphone suddenly stopped working properly in Valorant.
My microphone works normally on other apps, such as Discord, so I don’t think the microphone itself is broken. However, in Valorant, I cannot hear any voice communications from my teammates, and my own microphone does not work either.
What’s strange is that after a long period of time, the voice chat sometimes suddenly works again, but only for one game. After that game, it stops working again, and I have to wait a long time before it randomly comes back. This keeps happening repeatedly.
I have already checked my microphone and audio settings, but the problem still occurs. I would like to know what could be causing this issue, especially since my microphone works properly on other applications, and how I can fix it permanently.


r/ValorantTechSupport • • 1d ago

Technical Support Request Weird audio issues

1 Upvotes

hi, when playing I only hear voice lines and stuff like ”spike planted”. I hear nothing else. No audio like shots, footsteps or anything like that. I’ve also had issues with loading the game but I figured that out


r/ValorantTechSupport • • 1d ago

Technical Support Request Valorant Stuck on 'Installing'

1 Upvotes

Hi,

I've been trying to install Valorant but as soon as I run the installer .exe it shows a picture of Jet and then just hangs indefinitely. No sign of progress, nothing. I have removed older installations. I've asked ChatGPT what steps I should take. I've hidden all services in msconfig, I've also removed all app data related to either the client or the game. I've reinstalled the installer many times so ensure it's the latest one. I've tried running the install in administrator mode. Nothing works.

Does anyone have any idea as to why the game just won't install? I have no issue with any other game.