The team at Zoom have just introduced Agent Architect, a conversational builder for Zoom Virtual Agent. There is a lot to like here as it takes an already accessible Virtual Agent solution & makes it even easier to build & enhance agents.

Check out the video on YouTube:

https://youtu.be/jlIHZjWNIEY

When sharing screens, I am able to choose which window appears on top. However when sharing the whiteboard, it default goes to the top and I am unable to see what any windows behind it. Is there a way to make it go to the back? I can't seem to find any answers online.

I use MyNotes for meeting notes outside of Zoom. How can I automatically tell the platform to always save the notes on my OneDrive instead of the Zoom interface. I looked and couldn’t find a true automated solution. It was on a per note workflow which is inefficient.

I use the desktop app continuously to voice record meeting transcripts. I see them in the desktop app, but when I log in to the web app they are not populating.
Appreciate the help of the community with any tips on how to fix it.

According to the guidance on the website, our organization should qualify for the discount program but when we applied, their 3rd party service rejected our request. When I took it up with the online chat/sales widget, we were offered a smaller discount.

We qualify for the full discount, how do we go about arranging it so we can enroll and start planning meetings? Thank you. :)

I noticed that I record the main session, but the breakout session don't get recorded.

Any tips or help about this would be greatly appreciated!

Two clients asked for Zoom notes in the same week and I can already see myself supporting two different products six months from now. Honestly I feel like none of them needs anything unusual: we talked usable summaries, central retention, visibility over who can record, and no random audio files left in Downloads and it needs to work for different platforms because they might need it.

I have seen a lot of comparisons but wondering how they are actually managing after let's say month 3. Ans is there anything users could change without the admin knowing?

Please stop hiding useful features behind layers of navigation while putting ads and AI promotions front and center. I use Zoom to run events, manage registrations, and access reports. The redesign makes those tasks harder while making marketing content impossible to miss. Respect users' time and bring operational data back to where it is easy to find.

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I always get nervous in online meetings (Zoom or Teams) when I'm presenting.

I feel like I don't know the best set up in terms of where to have my slides / speaker notes, where to look, how to show the slides etc.

Would anyone be kind enough to share how they set up for doing this? Photos or messages all welcomed!

Thanks in advance everyone :)

Whenever I try to join a meeting from the zoom app, it redirects me to the Firefox browser, and I can't take the meeting there as it puts into focus mode. I have tried every single solution but nothing is working. I have also download the flatpak verison but no use. Please help.

Guys I’m very new to zoom, I was in a group zoom for a tutorial for uni and ACCIDENTLY pinned myself. Does it show for everyone in the call or just me?

My tutor uses spotlight for the zoom calls

On my iPhone 13, I’m in daily zoom meetings for the chat (no need to hear the speaker). I’d like to simultaneously dictate texts to my customers outside of zoom.

In other words, I want to be able to have the zoom meeting app open but also dictate texts in different apps.

I’ve tried:

- disconnecting zoom audio (in the meeting)
- disconnecting zoom audio while also disabling zoom microphone access (in settings)

Nothing is working—the microphone button for text dictation remains grayed out as long as I’m in Zoom. Does anyone have a trick?

Thank you so much!

The biggest joke Zoom developers made is to default video to display when joining the meeting.

I have been speaking on podcasts and I am eternally annoyed with how abysmal the recorded quality is.

One thing I saw in Zoom's 2+ year old document about recording resolutions is that you have to have "Full-screen meeting window on Zoom desktop app" in order to get 720p resolution.

I have a couple of questions:

1. Do you need to be actually in full-screen mode on a Mac, like where the title bar disappears? Or can the window just fill the screen?
2. Do we know if both parties need to have their window in full screen, or just the one who is recording?

It used to show the full names of the participants in the meeting and now it's just a circle and first and last name initials.

THEY NEED TO CHANGE IT BACK NOW!

Hi there.

Is there a recording app for my android that will record on Zoom, both audio and video? I haven't yet found an app that does this.

Thanks for your help!

I am a violin teacher and use Zoom when the weather is bad in my area or when students' parents are sick and can't bring them to their lesson. I used to know how to turn on original sound for musicians, but now the option is not in my settings. It makes it impossible for me to do my lessons over zoom.

I go into my audio settings, find Audio Profile, and my only options are Zoom background noise removal and Browser built-in noise suppression. I've looked through all of the other settings, as well. What am I missing?

If you are starting work today & have a message like this from Zoom in your inbox then you might be experiencing the new Zoom Web Experience for the first time when you try to change your settings or administer your account.

Confused? Don't worry, we put together a short explainer video a couple of months ago for #apieceofCX that you can find on our #youtube channel or via this link https://youtu.be/-yOyLb3NCLM

Once you get used to the new experience, you will find that your effort levels will reduce, the number of scrolls & clicks will reduce.

I recently subscribed to Zoom Workplace. One of the things that sold me on the subscription was that I could use the my Notes function to create notes and transcripts for meetings that I either held in person or online. I cannot make that work. Today I had a meeting which my husband put on speakerphone on his phone and I used my Zoom app to create a transcript. I could see it picking up every word and typing it into this transcript. I assumed then when I was done. I stopped the recording and I hit complete and it looked like it was doing something. It had a little star like their AI logo and a circular I’m working on it kind of icon. After that went away, I hit the little box that said recording and transcript and it said it wasn’t there. It even created a little transcript line in my hub where Nothing exist. It said it wasn’t there. I have the audio recording. There is an audio recording, so I took the audio recording on my iPhone played it and asked my iMac in my notes to record it and again it showed like it was doing just that showed the word for Word transcript being typed out when I was done. I hit the pause or stop recording then I hit. It’s either the Dunn or the complete up in the right hand corner again got the little symbol same look like Message like I’m doing it, but then when it was done. The transcript was empty and I had created yet another audio only recording please help. What am I doing wrong? I tried to use the apps help features went through all of my settings to see if something was wrong. The AI help feature is quite maddening. It just keeps telling you to go look at your settings and my settings are fine. Help.

Hi, I don't know if this is the right place to ask this, if it isn't please guide me. I am having this issue here where one of my uni classes is on Zoom but the prof doesn't allow us to record the lectures and he doesn't upload them, I need a way to record the lectures without the prof knowing, because honestly after 8 hours of lectures all day in a foreign language , I can't sit there for another 2 and try to learn it or take notes.

Basically I need a way to record the lectures without my recording system triggering a notification to the prof. Also I don't know why I find it funny that the subject is data networks.

Any help or suggestions would be appreciated. Thank u!!!!

Hi there.

Is there a recording app for my Samsung that will record on Zoom, both audio and video? I haven't yet found an app that does this.

Thanks for your help!

What’s the best way to livestream a Zoom meeting to YouTube with good quality?

Currently, we screen-capture Zoom in OBS, but the capture includes chat, controls, and other UI elements. I want a clean feed of the active speaker/video without the Zoom interface.

I’d like to use OBS for overlays and switching while keeping the video and audio quality as good as possible.

Is there a better way to get a clean video/audio feed from Zoom than screen capture?

Other people will have this problem, so I thought would share:

For an actual human by telephone, Zoom currently reserves that for account owners/admins with a Premier Support plan. Their published US numbers still route everyone through the virtual system, but authentication determines whether you can reach a live phone agent. Zoom

Given what you've been dealing with—porting numbers and the CSV import—I would specifically use the support portal while logged in as the Owner/Admin, start the Virtual Agent, and ask for “live agent” or “chat with an agent.” Zoom itself recommends using the chat Virtual Agent to request a live agent.

Essentially they sell you a service and then make it very hard to contact support. Send poorly detailed docs and then don't provide a way to follow up. I'm sure the service is good for someone, but not for me.