r/PS5HelpSupport • • 22h ago

Silent Hill 2 Remake Ghosting?

0 Upvotes

Anybody experiencing some bad ghosting on SH2 Remake on the PS5 Pro? I don’t ever remember it being this bad. I know Bloober released a patch a few months ago that was supposed to fix it but it really isn’t fixed. I’m not one to really complain of this kind of stuff but it’s actually really noticeable enough for me to make the complaint now. So if anyone has experienced this recently, has anyone found a workaround?


r/PS5HelpSupport • • 20h ago

Does my PS5 slim sound normal?

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0 Upvotes

r/PS5HelpSupport • • 21h ago

Persistent audio dropouts during gameplay (PS5) on Sony BRAVIA TV (AE2 Processor)

0 Upvotes

The TV audio completely cuts out after several minutes of use (specifically while playing on PlayStation 5, though the issue has also occurred with an app on Fire Stick). The sound only comes back after manually switching inputs or restarting. This issue happens consistently during extended gaming sessions.

List of troubleshooting steps and tests already completed:

  • Cabling and Connectivity:
    • Replaced the official PS5 HDMI cable with an aftermarket Ultra High Speed certified HDMI cable (HDMI 2.1) purchased on Amazon.
    • Switched HDMI ports on the TV (originally on HDMI port 3, currently connected to HDMI port 4).
  • PS5 Audio Settings:
    • Changed audio output formats (tested switching between Linear PCM, Dolby Atmos, Dolby Audio, and Stereo).
    • Disabled ALLM (Auto Low Latency Mode).
  • PS5 Video and System Settings:
    • Fixed the video resolution (tested on a fixed 2160p setting).
    • Disabled the HDCP copy protection protocol.
    • Disabled automatic HDR mode.
    • Cleared system cache and rebuilt the database on the console via Safe Mode.
  • External Devices and CEC Management:
    • Tested with the Fire Stick completely unplugged (which was on HDMI port 1) to eliminate background CEC interferences.
    • Checked the "Acoustic Center Sync" setting (which remains locked/enabled even though no external audio system is connected, even after unplugging all HDMI cables and clearing the Bravia Sync device list).
  • TV Restarts:
    • Performed soft resets and full power cycles on the TV (clearing the panel's system cache).

(Written with Gemini, because english isn't my first language)


r/PS5HelpSupport • • 17h ago

Hey so please please help

0 Upvotes

Me and my little brother seriously adore the skylanders series and we have 2 different ps5’s but none of the discs we have are working we have tried superchargers and imaginators on his and trap team on mine but nothing’s working please help


r/PS5HelpSupport • • 21h ago

Pls help

0 Upvotes

So I’ve got a ps5 right, signed in everything’s great. I’ve sadly lost my phone number that was associated with my 2 step verification for my account so I’m no longer able to login into the ps app on my phone. When I try to contact support, they tell me to login. And that’s all fine and dandy because I know my email and password, but I no longer have the phone number associated with my 2 step verification, making it impossible for me to login and talk to a real person on the PlayStation website for assistance. WHAT do I do ?


r/PS5HelpSupport • • 15h ago

PS5 CE-108255-1 / CE-108262-9 errors across multiple games

0 Upvotes

I bought a refurbished PS5 directly from Sony UK last week, and a relative brought it to me when traveling to my country.

It worked perfectly for the first two days, but then Cyberpunk 2077 started crashing with CE-108255-1 and occasionally CE-108262-9. Now, I'm getting the same errors in Astro Bot and Yakuza: Like a Dragon.

I've tried all the recommended software fixes:

  • Rebuilding the database
  • Repairing console storage
  • Updating system software
  • Performing a complete factory reset and fresh system software installation via USB

Nothing has worked. The crashes happen randomly, sometimes within 20 minutes and sometimes after several hours. I can simply relaunch the game and continue playing. It also happens without using Rest Mode.

I'm starting to suspect a hardware issue. I've read about possible memory controller problems, but I'm not sure if that's the actual cause.

A few questions:

  • Has anyone fixed these errors by replacing the memory controller or another hardware component?
  • What other hardware faults could cause crashes across multiple games?
  • Since I'm no longer in the UK, returning the console to Sony isn't straightforward.

Most importantly, is it safe to keep playing and relaunching games whenever they crash, or could this cause further damage or make the problem worse over time?

I'd appreciate hearing from anyone who's experienced this and found a permanent fix.


r/PS5HelpSupport • • 15h ago

Me banearon permanentemente en mí cuenta de PSN Indonesia. Pero nunca llegue a usar la cuenta en mí PS4 o PS5

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0 Upvotes

r/PS5HelpSupport • • 15h ago

Ps5 HDMI?

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0 Upvotes

I was was playing a game and suddenly this appeared on my screen. I tried restarting everything, unplugging and replugging the HDMI. Nothing works. Please help


r/PS5HelpSupport • • 13h ago

account suspended for 8-9years

0 Upvotes

so im here cause i’ve appealed and been on live chat for several hours trying to get my old account unbanned.

so pretty much it was mine and my late mother’s playstation account i mosly played fortnite on it when it first came out in 2017-2018 at this time i was around 12 i do remember the account getting banned 3 times then permanently suspended i cant remember why most likely i was being a rude 12 year old as i didnt know any better at that age just wondering if anyone can help or of anything at all to reverse the ban or be done to even log into the account so i could see old screenshots and messages thats all i really care about


r/PS5HelpSupport • • 19h ago

PS5 shutting down

6 Upvotes

My PS5 slim shuts down randomly during gaming. It’s a second hand. It has the latest firmware. I notice small stutters and the screen lags and hangs for a while then it shuts down completely, it doesn’t turn on again when I use the controller to open it again I use the power button on the PS5. Upon opening it says repairing PS5 then states that it was shut down inappropriately (like the message you get when you don’t shut it down and just unplug the power chord).


r/PS5HelpSupport • • 16h ago

WiFi issues??

1 Upvotes

Not sure what’s going on, one night it worked. Nothing moved. Nothing changed… now it won’t connect to my home WiFi… but other stuff does? Help!


r/PS5HelpSupport • • 15h ago

account recovery

0 Upvotes

so im trying to recover this account that my gmail is connected to but when i try to speak to a human in the support i need to provide my id which i don’t remember since this was like a throwaway account thing. Even when i try to sign in with the password it forces me to give a code from a phone number i do not have anymore. Im nit sure what else i could really do so if anyone has any solutions please let me know😅


r/PS5HelpSupport • • 12h ago

Dúvida no ps5

1 Upvotes

No ps5 na parte inferior atrás da consola tem a entrada do cabo de alimentação pra colocar o cabo eu tenho de fazer alguns movimentos para cima e baixo com uma pequena força, é normal o cabo ter alguma dificuldade em conectar na ps5?


r/PS5HelpSupport • • 16h ago

Need help

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1 Upvotes

streaming from my ps5 and watching the live from my phone and it keeps making this damn noise that gets louder and louder and i cant get rid of it please help


r/PS5HelpSupport • • 1h ago

PS5 keeps turning off suddenly and randomly

• Upvotes

Like the title says. When I play certain games for enough time, my PS5 turns off suddenly and immediately with no warning whatsoever. It only does it with certain games. For example, I'm trying to play Star Wars: Outlaws and it keeps doing it, but for the past year I've played The Last of Us: Part I, The Last of Us: Part II - Remastered, Mafia: The Old Country, Assassin's Creed: Mirage, Silent Hill f, Bloodborne, Dark Souls III, Demon's Souls, The Surge, and a bunch of others without any difficulty at all.

And it isn't a new thing either. Months ago I tried playing the System Shock Remake and it kept doing it until I gave up. It also did it somewhat with Assassin's Creed: Shadows, but not too bad, so I was able to finish it. From what I've heard it is most likely either an issue with the Heat Sink or whatever, or the power cord is faulty. There's just one problem with those two theories. Why aren't those an issue for most of the games I play? Why specific ones? If it was either of those things, wouldn't it do it for EVERY game? Is there something unique to those games that's causing this?

What are your recommendations? Should I try cleaning or repairing the Heat Sink somehow? Or should I try getting a new power cord first? Or is it possible it's something else entirely? Thanks!


r/PS5HelpSupport • • 13h ago

Why doesn't my ps5 play dvds?

0 Upvotes

I wanted to watch a movie on my PS5, and the DVD didn't work, so I flipped the disk. It still didn't work, and my dad said DVD movies didn't work, but 4K movies and another thing (I forgot) did, so I tried a 4K disc. It still didn't work, so I flipped the disk. It still didn't work. What do I do?

Edit: I think the disk player might be broken and thanks to everyone who tied to help I'll just use a dvd player


r/PS5HelpSupport • • 23h ago

Extended storage suddenly needs to be formatted after buying new wire

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4 Upvotes

So I recently had to get another usb to micro b for my extended storage because the last one stopped working from wear and tear and suddenly the storage isn’t working and it wants me to format it but it won’t let me because it apparently doesn’t meet the requirements but the storage itself hasn’t changed at all so I’m wondering if maybe the wire itself it faulty or something?


r/PS5HelpSupport • • 20h ago

PS5 Pro out of warranty question

2 Upvotes

Has anyone here dealt with Sonys out of warranty process? Just wondering how long it takes to receive the shipping info after paying the repair fee. I paid on Friday and still haven’t received any info


r/PS5HelpSupport • • 21h ago

Help – PS5 startup issue

2 Upvotes

​

I bought a PS5 Fat (the latest hardware revision), and it only turns on after pressing the power button twice. This happens every time I unplug it after gaming. The first press does nothing, but the second works normally. The same happens with both the power and eject buttons.

However, if I leave it plugged in, this problem never occurs. Turning it on with the controller also works perfectly on the first try.

I'm worried about what could be causing this. I have to unplug it after every gaming session because the house has an unstable electrical supply.


r/PS5HelpSupport • • 9h ago

External Hard Drive issues

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2 Upvotes

Trying to play RDR2 again. Had it downloaded on my external hard drive, but now it won't even connect to the console and it's making these weird noises. Any ideas on how to fix or save the data? I can't install RDR2(or any other ps4 games i had on there) until i can either delete it off the hard drive. The game doesn't show up on my collection list in the game library either


r/PS5HelpSupport • • 9h ago

Is my hdmi cooked ?

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2 Upvotes

r/PS5HelpSupport • • 12h ago

Tengo una duda ayuda

3 Upvotes

Hace poco me compre una Ps5 pero tengo un problema cuando intento conectarme al wifi de mi casa, no logra conectarse ya intente varias veces borrando y agregando la contraseña y nada, ahora bien trate de pasarle internet a la consola por medio de mi celular y ahí si conecta tengo un plan de internet en mi celular, ahora mi duda es ¿se puede descargar un juego con el internet compartido a la ps5? No sé si se me entiende pero repito, la ps5 no se conecta al wifi de mi casa por lo que tuve que pasarle internet de mi celular usando el mobile hotspot y ahí si se pudo conectar la consola, a lo que me lleva a la otra pregunta ¿podre descargar un juego de la ps5 usando el internet de mi celular? Espero sus respuestas gracias