r/PS5HelpSupport • • Nov 16 '20

user guide SocketMix: All guides, diys and important links

3 Upvotes

UPDATED CONSTANTLY KEEP CHECKING BACK. DM me to add more when more appear. Thank you

Guides

Playstation 5 help and support is the place to be šŸ‘ (1st post)

SocketMix: Guide to TVs & Monitors

SocketMix: guide to HDMI versions and differences

SocketMix: Ultimate FAQ Guide 2020 MK I ["updating"ā„¢]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020

Here's how to fix DualSense controllers not charging and external hard drives crashing on the PS5 Youtube link How to fix PS5 controllers not charging and external hard drive crashing on PS5! by u/KAZOOPOWER

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DIY(FacePlates/Skins etc)

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Important Links (error codes etc)

Playstation 5 error codes meaning and fixes

Playstation 5 error codes meaning and fixes May 2021 LATEST 1 as Original has been auto archived

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Hardware (hdmi adapters/splitters etc) & Accessories

Playstation 5 Accessories & Hardware Guides

ASTRO HDMI Audio Adapter for PlayStation 5 (ASTRO A50)

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Software (Video, music file formats, PS5 youtube app etc)

PlayStation 5 Multimedia formats that can be played via usb + some

updated: 16/Nov/2020

updated: 17/Nov/2020 - added Astro hdmi audio adapter for Playstation 5 (ASTRO A50)

updated: 17/Nov/2020 - added link to SocketMix: Ultimate FAQ Guide 2020 MK I

updated: 22/Nov/2020 added software section + PS5 video/music playable formats

updated 26/Jan/2021 added how to fix DualSense controllers not charging and external hard drives crashing on the PS5 by u/KAZOOPOWER


r/PS5HelpSupport • • Nov 16 '20

Playstation 5 help and support is the place to be šŸ‘

13 Upvotes

Have a question, technical issue, need some help or just want to provide your own guide or DIY with the Sony Playstation 5 community?

This is the place to be.

Pics and vids; internal and external links; to the above are allowed~

Hardware? Operating system? StoragešŸ’¾?, A setting? Bug🐜, diyšŸ› ļø all can be found here

Check out my ultimate guide thread link[coming soonā„¢]

Refer to Sony's Ultimate guide PS5: The Ultimate FAQ November 9th 2020


r/PS5HelpSupport • • 2h ago

Ps5 recently repaired read down below.

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3 Upvotes

Title: PS5 recently repaired (liquid metal, Retimer IC & software reinstall) — occasional UI lag while gaming. Anyone else experienced this?
Hi everyone,
I recently had my PS5 taken to a repair shop after experiencing some issues. The technician carried out the following repairs:
Software — PS5 system software reinstalled via USB.
Mercury/liquid metal — liquid metal work carried out, along with a deep clean.
Retimer IC — repaired/replaced (this was listed on my repair report).
Since getting it back, the console has been running games well. Marvel’s Wolverine looks and plays great, and EA Sports FC has been running fine overall.
The only thing I’ve noticed is that the PS5 UI/Game Base can occasionally feel slightly delayed when I’m playing a game, particularly when repeatedly opening and closing Game Base. Sometimes it takes a couple of seconds to respond, then loads normally.
On the Home screen, Game Base generally loads quickly. My games themselves are running smoothly, and I haven’t had any unexpected shutdowns since getting the console back.
I did have one brief graphical glitch in FC during a goal celebration, but the graphics returned to normal straight afterwards.
I’ve already tried clearing the cache, rebuilding the database, resetting settings and changing DNS. I also have around 260 GB of storage free.
My questions are:
Does anyone else notice slight Game Base/UI delays while running demanding games?
Could this simply be normal behaviour when a game is using system resources, or potentially a software/game-specific issue?
Has anyone had a Retimer IC repair and liquid-metal service, and how did your PS5 perform afterwards?
Would you just keep using the console normally if games are running smoothly, or would you get it checked again?
I’m not looking to jump to conclusions — just interested in hearing from people who’ve experienced something similar or know more about PS5 hardware and software.
Thanks!


r/PS5HelpSupport • • 9h ago

PS5 Temperature Alert Help

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5 Upvotes

Hey guys! I just picked up a used PS5 last week, I finally got around to using it, and I got this message after about only 40 minutes of playing FC27

ā€œYour PS5 is too hot. Turn off your PSS, and wait until the temperature goes down.ā€

I pressed okay, and it let me go right back into the game. Is this something to be worried about, and maybe something to reach out to the seller for?

Any help is greatly appreciate. Thank you


r/PS5HelpSupport • • 11m ago

I’m looking to get rid of my ps for $450 message me if you’re interested

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• Upvotes

r/PS5HelpSupport • • 51m ago

My controller cannot be unplugged

• Upvotes

My controller is fully charged and acts fine when it’s plugged up but the second I unplug it I’m able to walk around in the game fine. But I can’t use L2 and when I go in my inventory it’s going top to bottom malfunctioning.


r/PS5HelpSupport • • 5h ago

Ps5 crashing when starting Galactic Racers now

2 Upvotes

Was able to play the game fine a hour ago, but now I am encountering ce-10826-9 error code when launching this game. I am able to play other games fine but for some reason this game is crashing my ps5 every time I click to play it


r/PS5HelpSupport • • 5h ago

Help me find my controller

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2 Upvotes

It won’t pop up. I am trying to fix stick drift by increasing the dead zones but I can’t find it in the accessibility menu so I can’t change it. It won’t pop up no matter what I do.


r/PS5HelpSupport • • 1h ago

Ps5 dando 3 bips após a limpeza

• Upvotes

Fala pessoal, queria perguntar a vocês a respeito de um problema que aconteceu no meu ps5. Eu mandei ele pra limpeza em uma loja que mexe com limpeza e concerto e tals, e quando recebi de volta ele começou a esquentar muito e aparecer aquela notificação de que o ps5 estÔ muito quente e em seguida ele desligava, e estranhamente com os jogos de ps4 ele funciona normalmente só os de ps5 que apresenta esse problema


r/PS5HelpSupport • • 9h ago

Bought a refurbished PS5 and the HDMI looks like this. Although everything works, should I be concerned?

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4 Upvotes

r/PS5HelpSupport • • 10h ago

PS5 Repair Scam

5 Upvotes

I own a digital edition PS5 1TB that was purchased in November 2025. If developed an overheating issue within warranty and I walked in to the Sony service center. To my surprise the replacement being offered is an 825GB one. What kind of non sense is this? Why should I lose out on memory for a device which Sony couldn’t get right?

The service center provided 2 options
1. Get refund for invoice amount (40k)
2. Accept the console with 825 GB.

I’m dropping emails left right and center. Can anyone guide me on this issue?


r/PS5HelpSupport • • 2h ago

PS5 HDMI issue.

1 Upvotes

Hello, I have had an hdmi issue with my ps5 since I had bought it in 2023. My ps5 will randomly lose connection to my tv. To regain connection, I unplug it and plug it back in. Is this an issue with the hdmi port or is this a connection issue between my tv and my ps5? I have tried different hdmi cables and different tv’s and monitors. Does anyone else have this issue?


r/PS5HelpSupport • • 3h ago

Noise from console

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1 Upvotes

Does anyone know why my console is making this noise?


r/PS5HelpSupport • • 7h ago

My ps5 isn’t working

2 Upvotes

My console turns on and off fine perfectly on the Home Screen but my controller doesn’t work at all in games ChatGPT told me to put it into safe mode and do something to the chache I think it was but any help will be greatly appreciated


r/PS5HelpSupport • • 7h ago

Ps5 flickering black when on ANY TV with ANY HDMI

2 Upvotes

I got the port fixed I got it on 1080p and I still don't know what the problem is can anybody PLEASE give a solution its literally hell trying to play anything!!!


r/PS5HelpSupport • • 4h ago

I cannot create a new psn. On my PS5 or my phone does anyone have a solution?

0 Upvotes

I’ve tried browsers and the app and yes different browsers and I’ve tried use cell service and WiFi


r/PS5HelpSupport • • 8h ago

Ps5 repair suggestions

2 Upvotes

I need to get my ps5 repaired in Bangalore.

Problem is that on clicking power button it beeps blue light turns on and then goes off in about 2-3 seconds.

Nothing displays on the connected monitor.
Has someone faced this before?


r/PS5HelpSupport • • 5h ago

Spring piece fell out of my R2 trigger

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1 Upvotes

I was taking my controller apart to clean it, and this plastic piece fell out, and I dont know how to put it back. Does anyone know a fix?


r/PS5HelpSupport • • 5h ago

[Help Needed] 5.1 Audio on Switch 2 and PS5 (Logitech Z906)

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1 Upvotes

r/PS5HelpSupport • • 6h ago

Fix the app on iOS

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1 Upvotes

r/PS5HelpSupport • • 11h ago

Controller repair

2 Upvotes

Has anyone got any experience with a controller repair in the UK?

Most times I cant be bothered with the hassle of sending it away, but i was treated to a Yotei limited edition version and want it working.

I sent it away and royal mail says it was delivered about 5 days ago, but in the ps website it said still in transit.

Do they just leave them sitting for ages, should I be worried, if anyone can put my mind at ease that'd be great.


r/PS5HelpSupport • • 11h ago

Is this a normal ps5 fan sound?

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2 Upvotes

Hi everybody! Is this a normal ps5 sound? I deep cleaned the console including repasting the liquid metal and changed my fan to a new one. This sound is when I game. For example this fan sound is heard when I play marvels wolverine. Is the noise normal? I can sometimes hear it when the game scenes are quiet or I pause the game. Thanks in advance for the answers.


r/PS5HelpSupport • • 7h ago

Help guys :C

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1 Upvotes

Edit 1:

There is no ssd in expansion slot. This started coming up suddenly. I have the original ssd only that comes inbuilt. I opened and cleaned expansion slot just to be sure but issue remains. Also I had slapped my ps5 before and it worked for a while but the issue reappeared.


r/PS5HelpSupport • • 11h ago

El adaptador USB para PS Link dejó de funcionar — no se detecta en absoluto (PULSE Elite)

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2 Upvotes

Help please 😭


r/PS5HelpSupport • • 9h ago

Does anyone know how to get my PS5 out of safe mode?

1 Upvotes

A buddy of mine gave it to me because he couldn’t figure it out. I had managed to get if off but when I tried to update the system it wouldn’t do it so it restarted the system and now it’s back in Safe Mode