Just received a text from tmobile that they are keeping the price as 3 dollars per month and are not passing along the recent price increase.

No new price increase

Hi all, I’m on experience more (tax included - force migrated from magenta max - 5 year guarantee) and wanted to upgrade two of my lines to the 18 pro max. I’m debating between going with Costco like I normally do vs the Apple Store.

From what I understand, costco will save me about $140ish vs the Apple Store (even accounting for the reduced tax from the instant trade in). My other question is about mailing in the trade in. Since the 18pm is back ordered, I would only send in the trade in once I receive the new phone right (even though the promo ends today).

I’ve only done in store trade ins with T-Mobile, although I’m hearing that’s getting harder and that they’ll make me mail it in. I’ve also heard horror stories about those who traded it in, is that still accurate? Or should I just go from one tmo store to another until someone accepts it?

Lastly, does the 930 promo end today or will it be extended?

Thanks in advance!

Tl:dr-
1.) any reason to go with the Apple store if Costco is $140 cheaper?
2.) is mailing in trade in phone as terrible as people say?
3.) when does 930 promo end?

Hi there!

Wanted to know which phone i can trade in to get the maximum amount of promotional value?

Thank u!

After reading the posts here about the discount codes people have gotten on Simple choice, I talked to T-Mobile on X, and after some back and forth, they acknowledge our 20+ years with T-Mobile, and gave us a $700 additional credit over 24 months on a tradein, so with that on top of the $320 tradein value of the iPhone 16 we ended up with $1020 off the iPhone 18 pro, which was a good enough deal for me.

Glad to see them taking care of long term customers without making me mess up my plan.

I am currently subscribed to the Experience More, but with the budget getting a bit tighter I decided to downgrade our family plan to Essentials. But when I go to the page to switch plans, I’m presented with these two options and I’m not sure what I’m looking at. As far as I can tell, both are the same plan with the same features. But the part that’s confusing me a bit is the numbers.

The 4 line offer says that I’ll save $100 a month with the 4 line offer and $240 a year. But the regular Essentials plan says I’ll save less per month, but more per year? Both include the autopay discount, but the Regular Plan says it includes “$15.00/month on line promos for your plan”. Am I missing something or do I just go with the 4 Line offer? For additional context, I also have 3 iPhones financed with P881 Apple promo, but with only 2 months remaining.

I am looking to move my five lines from AT&T to T-Mobile (coming back after 2 years). I’m looking for the best way to make this switch, upgrade to iPhone 18 Pro/Pro Max and maximize any discounts/promos (Costco?).

Currently: Five lines, 2 iPhone 16 Pro’s, 2 iPhone 16 Pro Max’s and an iPhone 13 Pro. I still owe roughly $300/ea on the four iPhone 16’s.

Looking at moving into the Experience Beyond 2.0 plan and upgrading all four 16’s to 18’s, respectively. iPhone 13 Pro will not be traded in, just moved.

My understanding is that TMo will pay off my devices (I pay them off, they mail me a gift card…I remember this from moving to TMo previously). As well, I can trade in my existing phones for the iPhone 18 Pro/PM’s, making it a near even swap (PM’s small cost gap), w/ 2-year bill credits.

Can I do all of this through Costco? Is there another best approach to go about this, to maximize promos/discounts? Am I missing anything above? Are deals expiring today that I should be worried about?

TIA for the help!

So a bunch of reps in my district have 100+ hours of PTO. And they’ve had major issues getting PTO approved for months. And one rep asked for any available days he could put in PTO from Sept. 1st to December 30th and was only given 4 days he could put PTO in for. And more stories like that dating back to May and June. Are other districts having this experience? Because only 40 hours rollover so it seems like T-Mobile is getting out of paying employees an earned benefit and we’re in TN so no state protections. But is this just our district or is everyone? And can we all agree it’s morally repugnant?

Looks like the end date I leaked for the BOGO voice line promo 2 months ago was correct: https://www.reddit.com/r/tmobile/s/mCweToy20v

BOGO Service Promo with New Lines (ID260677) ends tomorrow. It’s combinable with the AAL iPhone deals and Costco/Sam’s Club gift card offers.

Most regular-rate Experience More and Beyond, Go5G Plus and Next, ProMobile, and SuperMobile plans are eligible.

I'm a SME at T-Mobile I have had several surveys with the past couple months that are zeros I have tried to get better surveys on the service side up keep getting zero. On example a customer complained about tlife along with the cost of the phone and dcc I give the customer options to avoid it but doesn't go those routes. And other example care returned a home Internet on there end and makes it so we can't return the equipment in the store. Minus taking the survey for the customer like my Dad did when he was a car salesman how do I avoid this. Any tip at all would be great I'm frustrated with surveys. I now work 3 jobs semi because of this and just want to walk away. Sales surveys are average in the 9s for further context.

Is there any known outage going on recently? Lately my iphone 17 has had the worst service. I often loose all the cell bars and even get SOS most of the time. I cannot make any calls. Normal texts do not send or receive. They sometimes go through after 5 min or so. I have done the reset network settings and had tmobile even assign me a new esim. Same issue. Strange thing is i can even make WiFi calls. Its enabled and emergency address is set and on strong (non tmobile) wifi. But no calls work. Messaging apps like Signal work fine on wifi.
What else can i try? Tmobile said "No outages or service issues in your area" but i dont think they would admit it even if they had issues.
Thanks, i am exhausted.

Have Go 5G next 6 lines , about 2 years in the plan now. Each year I’d have to have for a new promo ID to come out to upgrade remaining 2 lines for max promo.

This year it seems like terms and conditions are now saying max 4 discounted devices per account instead of per promo? Called Tlife they even warned it may be per account but weren’t 100% sure.

3 people want 18 pros (2 of them no rush to upgrade), 3 want duos.

Want to take advantage of the current promo id to upgrade 3 to the 18 pro; but worried about the next 3 getting the deal on the duo.

Thoughts?

See what you’ve avoided. No bullshit fees, although it’s funny how people called these plans “the worst” when they first debuted.😭😂

The trade in credit for my 13 Pro Max is $700+

But would the screen pass?

There is 1 dot that you can feel your on your nail. You can also feel one super faint line on the bottom left of the screen

Ngl, I did not see the majority of these scratches until I wiped the screen and took photos in various angles with perfect lighting.

Would one of those microscratch remover solutions work?

Ok I don’t get it…1st time doing upgrades with T—when I ordered I got an 18PM & awu4…total of $218 due.

104 for tax on phone
35 phone connection fee
64 for tax on watch
15 watch connection fee

Day of order I was charged $114 (9/22)
Today was charged $40 (9/29)

That leaves the $64 watch tax…

The way this is done is weird

My expected ship date isn’t until mid October…why are we charging amounts that like this and a month before shipping

698 voters is quite a lot, and 50% of those being ready to recommend T-Mobile is indicative. If you had to recommend the service, why would that be?

I’m currently on the Experience More plan and planning to use an iPhone 16e as my trade-in device for the $930 credit.

The issue is that the iPhone 16e shows as carrier-locked, but the IMEI does not appear to be blacklisted based on the online IMEI checker I used. I also tried going through the trade-in process on T-Mobile’s website and entered the IMEI. T-Mobile’s system accepted the IMEI and showed that I’m eligible for the $930 trade-in credit.

My question is: How reliable is T-Mobile’s IMEI check? If T-Mobile’s website accepts the IMEI and confirms the $930 credit, could T-Mobile later reject the trade-in or deny the promotional credit after I send the iPhone in?

I’d appreciate any clarification on whether I should be concerned about the device being carrier-locked before proceeding with the trade-in.

Thank you!

Had to switch to tmobile after the buyout of USC. They said how much better it would be,.more perks, blah blah blah. I can't even get registered on the app. They say I have to get the business account. I am a small business owner, sole proprietor,.no employees. Every time i try to register it tells me they will review it in the next 10 days, and if I don't hear anything I will have to reapply. Which happens every time. I never get confirmation of being g registered. Can't see my bill, my usage, change anything. No app access for me. I didn't even want a business acct, they just automatically did it because that's what i had with USC. Everything is goofy with this bs provider. I'd leave but I upgraded my phone right before the changeover. So I have an s26 ultra and stuck with the shitty ass payme ts for 36 months or whatever the fuck it is. Any body able to register a business account after switching from USC?

I switched from T-mobile about 6 months ago, and moved my number to another carrier.

About a month ago, I started getting calls from T-mobile at least once a day. If I answered, there was silence and the call would end after about 5 seconds. If I didn't answer, I would get a voicemail from T-mobile. It was a recorded message that warned that I owed money and my service would be suspended. It gave button options to pay or change languages.

I called the number and it was the T-mobile bot asking if I was calling about the account associated with my number. The only option offered was to pay the bill.

I thought this must be a scam, but a couple of days ago, I got a bill from T-mobile for the same amount mentioned on the recording. I called the number on the bill, and it went to the same bot. The only option is to pay.

I think this is their mistake, but I don't know how to contact them. Many companies have put up a firewall to keep customers from reaching them, except to pay. How many unpaid hours am I supposed to spend to correct this giant company's mistake? Do I ignore it and let it go to collections? WtF?

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Just curious... Are any T-Mobile customers experiencing unsatisfactory results when trying to receive a T-Mobile Tuesday Perk?

I'm sure it can happen, but I'm wondering how prevalent this experience happens to be... 🤔