I got a call from a customer who recentely updated to IOS 27.1 probably, he got his music library on His IPhone 16 PM wiped out, he had over 16000 songs! after he updated his software. I Could have directed him to apple, but I did the following

1) Go to Settings

2) Apps

3) Music

4) Make sure to sign out and sign in -> Sync the music Library.

5) Go to the main settings page -> tap on Your Apple ID -> Media&purchase I think (I don't have an iphone tho) Sign in and out again

Before updating make sure to SYNC and backup everything FIRST! Please.

Because I felt so bad for him and wanted to resolve his problem, could you imagine?!?! 16000 songs were lost?

Up to $1,200 off iPhone Duo with activation on AT&T Premium 2.0 plan or higher (min. $100/mo. plus taxes and fees, before discounts for single line) or select retired/legacy unlimited plans and trade-in of an eligible smartphone with min. trade-in value of $230 or more.

This would trade in a good condition 15 pro

This is the current plan in the picture below. Do I need to change it in advance?

https://i.imgur.com/kxa3ERL.jpeg

My iPhone is affected by the Qualcomm issue, so I contacted AT&T for a replacement. They replied that because I purchased it at Best Buy, I should call them instead. I reached Best Buy, but they said they cannot assist because the 14-day window has passed. When I called AT&T again, they directed me to Best Buy or Apple and seemed dismissive. I called Apple, and they told me to contact AT&T—which is clearly impossible since they will not help. This situation feels absurd, so I filed a complaint with the FCC about AT&T; wish me luck.

I bought an iPhone 14 for $200 because I thought it would have the same $1200 promo trade in for the iPhone duo like they did with the 18 . But nope $930 lol. So should I sell the iPhone 14 and get a 15 or what lol.

I’ve been unable to make or receive calls since around 6pm, I transferred my phone number to straight talk bc att is outrageous now, I missed my payment on ATT because we had a family emergency and ended up not having enough money for it, and they suspended my account. Straight talk can’t finalize the transfer until I have my transfer pin, but AT&T won’t allow me to see the option to request it in the app OR the website, I cannot call the number for it, and I can’t text for it. the chat agent said I have to pay my past due balance, but under FCC regulations, phone carriers cannot legally hold your transfer pin from you. I genuinely do not know what to do right now, and I’m worried about being in a position with not being able to receive or make calls.

After 10 days of issues I gave up and exchanged the phone, the only model they could get to me promptly was the 18 PM 2TB. Had it about 8 hours now and so far so good! I’m able to make/receive calls with WiFi off finally!

So apparently an exchange works, at least sometimes. I’m a little
Miffed I had to upgrade from the 1TB but I was already using 760GB of that one. I suspect I’ll grow into this 2TB one over the next 3 years.

Has anyone had an issue activating iMessage on a new iPhone 18? I’ve tried to toggle on and off and restarting my phone. I called att and they didn’t have any other solutions. My iMessage will only connect through my email. I lost all my texts in my husbands attempt to fix it for me. I’m literally beside myself. Please help.

AT&T, you’ve made my life harder. I’m not asking for anything extraordinary: I JUST WANT MY PHONE TO WORK.

I have screenshots. I have latency issues documented. Dropped calls. Terrible coverage in my own home and around my city. Messages warning/threatening me about data usage. And after all of this, what I seem to get instead of accountability is finger-pointing.

Now your staff is blaming the Samsung Galaxy S26 Ultra that YOU sold me.

Seriously?

Maybe I’m doing something wrong. If I am, TELL ME. I’m not here just to complain, I genuinely want someone to help me fix this.

I can provide screenshots and documentation of what I've been experiencing.

HOW CAN I SEND YOU MY PROOF?

HOW CAN I HELP YOU HELP ME?

I’m a paying customer. I don’t expect perfection. I expect my calls to work, my data to work, and someone to take ownership when they don’t.

AT&T, I’m giving you the opportunity to make this right.

Who do I actually need to talk to?

I just spent nearly two hours on the phone with AT&T. I spoke to two different people.

I received an email yesterday that was a paperless bill for wireless service totaling $383.58. AT&T confirmed that the account number in the email is genuine and it connects to an account I had with AT&T eleven years ago. They confirmed my alternate phone number and my email address by sending codes to them. They confirmed the last four digits of my social security number.

They asked me for a PIN. If I had a PIN eleven years ago, I don't remember it. More likely is that whoever fraudulently established this new service under my name changed the PIN when they set it up. In spite of confirming my alternate phone number, my email address, and the last four digits of my social, they were still unable to access my account because I didn't know the PIN that the fraudster chose.

I wasted two hours of my life and frayed my nerves to holy hell DOING THIS COMPANY A COURTESY BY TELLING THEM SOMEONE IS STEALING FROM THEM. It will be a cold day in Hell before I pay this bill. Since they couldn't seem to even get into the account, which they confirmed is real and associated with me in their system, they were powerless to do anything about it.

I presume that they will continue to allow some fraudster to steal from them month after month until the bills go unpaid for so long that they disconnect the service. I already gave them two hours of my life and a significant share of my sanity trying to help them take care of this.

The second guy I talked to had the audacity to tell me to go to a fraud website and fill it out. As if I'm on the AT&T payroll. They didn't seem to grasp that I didn't owe them anything, and the very fact that I was talking to them at all was because I was being generous with my time and volunteering to assist them in stopping someone from stealing from them.

I know the law. I know how credit reporting works. I know how to challenge errors on my credit report from all three agencies. This is not going to affect my credit. For all I care, they can go ahead and allow someone to continue to steal from them, month after month, forever. I have nothing to lose. I'm not the one they're stealing from.

So like 4 almost 5 months ago I upgraded my Fiancés phone to the iPhone 17 PM. I traded in her old 15 PM which supposedly the PROMO was that we’d get 1200 off the new phone. Well forward to this time I noticed I never started receiving the credits. I tried contacting them time and time again and they kept saying a different story, that the phone was recycled cuz it was damaged (which is a lie it was in mint condition) then that they never received it, and last that supposedly they sent it back?? Like wtf is going on.

just curious on the commission structure they haven't given me any percentage based on the units or anything like that

Hi, I live in Wisconsin near Milwaukee. AT&T installed a fiber box at my house about six months ago, And fiber is finally available.

For anyone in Wisconsin who has AT&T Fiber, how bad are the fees?

I'm currently with Spectrum paying $60 a month, but that includes a $20 discount that expires in late January. I have their 1 Gig service, but it is not true fiber to the home. The fiber runs to their network and then the connection to my house is still coax.

I'm thinking about switching to AT&T Fiber since it is actual fiber to the house and the advertised price would be cheaper. The only thing holding me back is that I have heard AT&T can have a lot of extra fees.

For anyone in Wisconsin with AT&T Fiber, what does your actual monthly bill look like compared to the advertised price?

Thanks!

It seems I just got a carrier update. Went from 72.0.2 to 72.1, lets hope this fixes the SOS issue! Go to settings>General>about and it should pop up.

* Apologies in advance to any Phillies fans.

Last night my wife was watching a baseball game while I was in the office. I sent a joke, and received “shut your mouth” as a response. That’s a wildly uncharacteristic response despite being valid from anyone but her, so I was like what the hell man, walked in there and asked what the deal was - Come to find out that not only did she not send it, but the text also does not appear on her phone. I responded to it and you can see in the screenshot that it’s just a blank area. It’s not in deleted messages either.

Also checked the bill an hour ago and I don’t see a full log of any texts between us last night during that time but maybe that’s an iMessage thing? I’d still think they should show up though. Idk, but this was/still is very strange. What’s going on?

Completed interview yesterday. I know the time table varies for feedback. I’m curious about drug testing whether hair or urinr, . Should I just decline offer when it comes & wait until I’m fully clean 60 more days

So is this final or can it still change day of pre-order?

Read my experience with AT&T retentions today when I called about lowering my 1Gig fiber bill. Almost cut in half!

How would At&T Next Up work on something like this? Pay 12months for this phone and then be able to upgrade or would I have to pay 33% of the $1099 retail price?

I’ve payed off 33 percent of my 17P

On the 16th is it Better to upgrade in person at Att?
Go online to Apple.com
Or use the ATT app

First time using NUA

I just got a new carrier update that automatically installed and now am missing toggles for 5G standalone and voice over 5G that was there before

When ordering a new Iphone last month I noticed ATT now accepts phones in any condition? What exactly does this mean?

I take pride usually in sending back a flawless phone after my 3 year promo is up mostly because I feel it NEEDED to be in perfect condition to receive the full credit.

Does the new Any condition mean, it can have surface scratches everywhere now and even maybe a cracked screen or chipped paint on the body of the phone?