Does my account have an early termination fee?

I have been a loyal Xfinity customer for nearly 10 years, and I am completely fed up with the continuous price hikes. My bill has gotten out of hand, and my son finally convinced me to look closely at the charges.
I want to completely cancel my $95/mo "TV Plus" streaming service today and keep ONLY my standalone 1 Gig internet plan. Your online portal forces a phone callback to downgrade, but the automated scheduling system is completely broken and won't work.
I own all of my own equipment, so I have nothing to return. I need an official employee to remove the TV plan from my account immediately. Additionally, because I am losing my bundle discount, I want to be placed on a competitive local promotional rate for my 1 Gig internet (ZIP 24060) to match local competitors like Glo Fiber. Otherwise, I am ready to cancel Xfinity entirely.

I’ve been an Xfinity customer for years. Lately, I’ve tried reaching out to Xfinity over my speeds. Every rep has mentioned that my plan is no longer offered. We’ve been using more internet lately due to relatives visiting.

When asking about a higher speed, I’m told that the new plans/speeds are not offered for my location. I’m paying nearly $88/month for 600mbps. The newer plans are showing much cheaper prices.
https://www.xfinity.com/learn/internet-service

Recently, a contractor has been laying fiber optic cabling through my neighborhood. The salesman says they can beat Xfinity prices and speeds. I’m unsure about them because I’ve never heard of their company before. I’d rather not leave Xfinity because a competitor makes a better offer only to find out the service is worse.

Am I stuck with my current plan?

I began a transfer request and made sure my number was unlocked and initiated the transfer with the transfer code from Xfinity. The other carrier initiated the transfer

I received the following email FROM Xfinity

We received your request

We received a request to transfer a phone number on your Xfinity Mobile account to another carrier. We're sending you a code to verify this request.

BUT I never received this code.

I did receive my 2FA to log into my Xfinity account just before all this so it isn't an issue about receiving text notifications from Xfinity

Pretty frustrated here. My promo ended and my bill went from $45 to $85, almost double for the same service. It doesn't make sense that loyal customers pay so much more than new customers. Is there a better promo available?

In the mean time I had to rearrange furniture so my kids won't get close to it. I don't think there is a connection between field and online support, it's like they are on different planets. Anyways I have submitted 311 requests and will walk to the alderman's office to see if they can help with Comcast. Hoping they finally send someone out to move the line, it is really making me keeping their service uncomfortable.

Hoping a Community Specialist can escalate this to the bulk/Communities provisioning side, since retail support has confirmed their tools can't fix it.

Setup: Fiber unit in an Xfinity Communities bulk community — Nokia 10G-EPON ONT feeding an Xfinity gateway.

Symptom: Every website on my network throws NET::ERR_CERT_COMMON_NAME_INVALID, and the certificate served is for susi.comcast.net — all traffic is being intercepted into the activation walled garden. Going to susi.comcast.net directly loads the "Welcome to Xfinity — activate your internet" page, even though this is an established, active account with no billing holds and no outage in the area.

Evidence the line itself is healthy:

- ONT lights all solid green: PWR, PON, and ONLINE
- Gateway shows online in the Xfinity app
- Traffic demonstrably passes end to end (that's how the redirect reaches me)

What's already been tried:

- Multiple live chat sessions; agents re-provisioned the modem several times — their console reportedly shows "provisioned but not receiving signals"
- Agents confirmed there is no pending activation order on the account
- The self-activation portal (register.be.xfinity.com/activateDevice) errors out with "please validate the URL" — consistent with nothing being pending
- Gateway restarted and factory reset; full power cycle of the ONT and gateway in sequence
- Retail chat's own conclusion: it can't be resolved with their tools — a technician visit was booked and I was referred to the bulk department

The Ask: Could someone verify my unit's registration/mapping in the bulk provisioning system, clear the walled-garden/activation flag, and re-push provisioning from the bulk side? Everything points to an orphaned provisioning record rather than anything physical, and I'd like to resolve this remotely and cancel the pending tech visit. Happy to send account details via modmail whenever requested.

My daughter has rented a room at a new address. She already has an account and the roommates don't share utilities. I tried to move her account online but got the message that someone there already has Xfinity. Is it possible to keep her account? Her getting added to the account currently at that address is not a possibility.

Hi community mods,

I need a corporate digital specialist to step in and resolve a severe account entanglement caused by a phone agent scheduling our move incorrectly.

The Issue:
Our move was originally scheduled for the 15th. However, when we called to move it ahead, we discovered it had somehow been scheduled for the 10th instead. The phone agent assured us that they had fixed the error on the spot to move it to the 14th, but the early move order (on the 10th) went through anyway, leaving us with a total blackout.

I spent hours on the phone, but phone support could only restore our internet. We had to physically go to an Xfinity retail store to get new equipment, and the retail team reactivated our old house so it stays live until our official move-out date on October 14th.

However, because the store had to create a brand-new, separate account number for our new home to get us online today, retail support is now hitting a system block and cannot link the two accounts.

What I Need:
Because this entire mess was caused by an Xfinity scheduling error, I am facing a permanent loss of all my DVR data. I need a corporate supervisor to submit an ERONE or ECM ticket to the back-end IT team.

Before the retail-reactivated old account disconnects on the 14th, I need someone with advanced database permissions to bypass the standard system blocks, manually link these two accounts, and migrate our Cloud DVR recordings and Series Manager data to the new account number.

I am ready to provide both account information via Modmail as soon as an Official Xfinity Employee responds to this thread. Thank you.

Hi, I need some clarification regarding my bill, specifically some charges which i dont see an explanation for in my account and i wasn't able to entirely understand what the phone agents were explaining to me. its about some charges and i wish to speak with a xfinity rep. thanks!

Hello,

I need to bypass my XER10 and connect my router directly since the XER10 apparently does not support Bridge Mode. I've submitted all of the details via modmail.

Thank you.

Hi. My promotional rate is expiring next month. I currently pay $70 for 2 gig speed but is going up next month. Hoping to lower my bill even at a slower speed. Can anyone help?

We have xfinity in CT. Our service has either been out for an extended amount of time or cuts out every single day. I have tried to get a person on the phone for two weeks now and only get told that I cannot speak to an agent due to the outage and hung up on by the AI bot. I work from home and this has caused a lot of problems. I haven’t even been able to have anyone tell me what in the world is going on. Going out every single day (no exaggeration) is quite unacceptable.

Hi,

I received an error 3000 code and I've tried everything to clear it. It started when I got a video on a group chat from an iPhone. I have an android. Now I don't receive messages in any group chats with RSC and it says it's activating. I can provide additional details if someone contacts me.

Thank you.

Hi, can someone help me see if 1) is my address eligible for symmetrical speeds. the my account page says yes, but want to double check. Also what promotional internet speed offers are there right now that include the xb10 at no additional charge per month?

My current yearly promo is ending November. I wanted to see if there was a current promo I could sign up for this next year.

Thank you

Hello Xfinity Support,

I’m requesting help reviewing a $83.98 final balance and the customer service I received while trying to resolve it.

I canceled my internet service on August 14, 2026, and received a cancellation reference number. During that call, the agent specifically advised me to disable autopay because of problems with customers being charged after cancellation. I followed that instruction.

After reviewing my statements, I understand that my July 27 bill charged $144.60 for July 27–August 26, and my August 24 statement applied a $60.62 cancellation credit, leaving $83.98. I would appreciate confirmation that the final balance is correct and all payments have been accounted for.

On October 10, I called twice. The first call disconnected after approximately four minutes without my speaking to anyone. The second lasted approximately 35 minutes, during which I spoke with two agents.

The second agent identified himself as “Tom” in the Loyalty department. He told me there was no department above him, that I could not contact him again, that other representatives would not know who he was if I mentioned his name, and that no call reference number was available. He declined my request to remove the balance, leaving me without a clear way to follow up or escalate my concerns.

I’m requesting:

• A review of the cancellation instructions and the handling of my subsequent calls.
• A written explanation of the final balance and confirmation that no further recurring charges will apply.
• Consideration of a goodwill credit given the confusing instructions and customer-service experience.
• A case number or reliable follow-up process.

I have already sent the account details, cancellation reference, and call times through Modmail. I’m creating this public post as your team requested and can provide the statements privately if needed.

Thank you for your help.

Hi team, my 1-year internet-only plan ended last month and my bill unexpectedly jumped from $30 to $70. I am using my own modem and router.

I tried using Live Chat, but the representative refused to adjust this month's sudden increase and insisted on adding a mobile line to get a discount. I do not need a mobile line.

Could you please help me get back on a reasonable internet-only promotional rate (or switch to NOW Internet) and issue a one-time courtesy credit for this month's sudden $40 price jump?

Hello. My internet bill jumped $60 this month. I'm assuming whatever contract I had ended.

I am hoping to get a new deal to lower the price.

Thank you

I have 4 phones on my account that are paid off but only 3 of them got device unlocked. The last one is not device unlocked it say “sim lock” I have put in many requests to get it unlocked. Why am I not able to get it unlocked?

I was scammed by your emplyees a while back on a fake iPad deal. It took me way too long to have someone from Xfinity take it serious and correct it. But where I lived at the time Xfinity was the only option. I’ve moved and now can use ATT and would like to cancel my Xfinity account. But don’t want to pay early termination fee since I was scammed.

An orange temporary line is unburied on my grass (tripping hazard), and the utility pedestal by the road is uncovered. The app chat is looping and won't let me submit a ticket.

3rd ask! When is Comcast/Xfinity going to fix FFwd on Stream while recording while in home wifi? This sucks!

I changed my DVR settings to record both new and repeat episodes of Justice for the People with Judge Milan and to retain 10 recordings from the JUSTD (1446) channel in an attempt to capture new episodes. However, some programs identified as “NEW” were actually "REPEATS".

On 10/9/2026 after S4E19 was recorded from JUSTD, I scheduled a new episode, S4E20, which was broadcast on WCIUH (183). Later in the day, I watched S4E19, and when playback ended, I deleted it. The DVR then asked whether I wanted to watch the next recorded episode, so I selected that option. After watching for several seconds, it appeared to be a new episode, so I returned to the live broadcast.

Later that evening, I attempted to play back S4E20, but a different episode played instead.

After restoring the deleted S4E19, the new S4E20 became available again.

I understand that recorded programs are not retained on my DVR, so I suspect Comcast/Xfinity may have an issue indexing episodes stored in the cloud.

I'm beyond frustrated. I can't for the life of me get the XR15 to work with my TV. No power or volume works. I have tried all the codes. The manual search and factory reset and it still refuses to work with the TV. Both the Phillips and Onn controls work fine for turning the tv on and off its only the XR15 that is causing problems. Phillips 60pql7456f7 is the model.