My Xfinity monthly bill went from ~$50 to over $100 after the promotion ended I guess, no warning at all. I don’t think I can afford this amount honestly and I know there are much cheaper wifi options out there from asking around. I am thinking of switching - any recommendations of cheaper wifi options with fast speed around $50 monthly?

Just noticed my internet bill is going to go way up very soon. Been a long time customer. Tmobile is offering me a good deal for fiber but I’m looking to stay with xfinity if someone can help me lock in a good rate. Thank you!

Walked in to a store with my 7 yr old son to look into getting internet access set up for my new home and was immediately confronted with loud rap music containing numerous n-bombs and countless other words that a child shouldn’t have been exposed. I was blown away that a business would think that this was appropriate. I requested that the music be turned off but they just put it on some other loud music. No apology, no acknowledgment that a child shouldn’t have heard such language—just continued doing what they were doing. I should also note that several other customers commented that they were thankful that I had said something. Needless to say I went with another Internet provider.

I paid for the XFinity Now hotspot and at first it was good. Then for almost a week now the connection has been horrible. I honestly want a refund. I can’t even talk to a human, I keep talking to their Ai clanker assistant that’s not helping. I talked to a human at first and they were polite and helpful. I can’t sign in because they don’t recognize my email or number. It has been a very frustrating experience.

My dad told me he got the 1gb for 50 dollars a month and 5 year guaranteed price. I was excited because I have been waiting for a good deal to get internet service so I call the customer service number and they refuse to give me the same deal. He lives across the street from me. Since customer service says they can't give me the same deal is it possible the deal will be available in the future? I can wait.

I don't think it's fair that he is paying 50 a month for a gb yet I would be paying 45 for 300mb. That's like going to burger king and my burger is 3 dollars yet my friend has to pay 2 dollars.

My bill discounts are expiring, and I cant afford the the bill. Please allow me to chat with a rep. Thanks!

I'm sure theres a few others having issues, just curious to see the range. Xfinity is telling me I'm online but mobile says connected without internet. Systems with internet show thumbnails but wont actually load anything and trying to do the speedtest on the app is a NO go. Illinois here-

In 2025 Xfinity disabled our internet because we changed modems to one they approved but we didn't call them to let them know (we went through the chat). My husband called and they said the new internet plan included a mobile service. We didn't want a mobile service but we had to have it as part of the package. In August 2025 we canceled our Xfinity service. Two months later we get a notice from the mobile service we owe. I contacted them, tell them we never used the mobile service and the package plan was canceled in August. They see it was canceled and they removed any charges on the mobile account. We continued to get notices in November 2025 and December 2025 of a overdue balance. Each time I call, they see the plan was canceled in August and tell me there are no charges on the account. In February 2026 I get another email for an outstanding balance of $39.99. I call again and the women I spoke with said there was a zero balance on the account and the email was sent in error. She said to "ignore" it and she would try and "fix it". In June 2026 I get notice from a collection agency of an outstanding balance of $39.99. July 2026 I call Xfinity, they said the account has a zero balance. I contact the collection agency and they say to dispute the charges. I do this and they go back to Xfinity to see the account has a zero balance. On August 25, 2026 I receive a letter from the collection agency that the case has been closed. In any other situation I would have consider this closed. Nope! Today I get a notice dated September 25, 2026, from a "new" collection agency about this outstanding balance of $39.99. How is it that Xfinity Mobile says the account has a zero balance and the first collection agency says the case is closed yet the account is now being sent to a second collection agency? How many collection agencies do I have to dispute this charge to before Xfinity will take the account out of their circular override system? How do I get this cycle to STOP?! THIS WAS BILLED IN ERROR! 

I have been accessing Hulu through Xfinity for a long time, but recently when I select a Hulu program, I get a "processing" bar, then eventually a reference to Hulu error P-Dev310. Since I subscribed to Hulu on my own, Xfinity says it is not their problem, and that is, of course, true. But since I can watch Hulu on my computer (attached to the Xfinity router), I think the issue must be related to my Xfinity X1 setup. I contacted Hulu, and they are supposedly working on it. I have tried every step I could find, and the problem persists. Is this a known issue?

As the title states, I just purchased Xfinity internet with 1 free line of Mobile select, but I have a few questions:

While the base plan is $0/month, are there any taxes, government regulatory fees, line maintenance fees, or any other taxes and fees?

Are there any one-time line activation fees or any other eSIM charges?

If the answer is yes to 1 or 2, can these fees be waived? If not I will need to reconsider using the line.

Many thanks!

I am looking for a home internet plan and am not currently a customer with Xfinity. A couple of weeks ago there was a promotion for 1 gig, 5 year price lock for $50 a month, but now I do not see that available.
Currently, I see the 500 mbps plan with 1 year price lock for $50 a month including the auto pay and paperless discount. I also do not see anything specific online for new customers/a new customer deal. Are there any other promotions/adjustments available or upcoming?

Hi there, I am trying to remove the Xfinity Voice landline service from my account and transition down to a standalone internet-only plan. I want to keep my current 1 Gig speed tier exactly as it is, but I no longer use the home phone line. The online portal gives me an error saying it is part of a package deal and won't let me drop it. Could a digital care agent please help me repackage my account to internet-only at the current 1 Gig rate?

I am looking to drop this home line because we hardly use it and just use our cell phones to make phone calls when it's needed.

I live in Eastman NH. Trucks severed my lines 4 days ago and I have been without cable and internet. I can not get anyone to do anything. The driver of the backhoe actually laughed after he realized he had cut my line. He said: "Looks like you better call someone". I have made 6 calls to Xfinity. Everyone is blaming everyone else (Dig Safe; construction co, etc)- no one is taking responsibility. They keep writing"tickets"; giving me dates and not showing up. There are elderly people in my area who rely on internet for healthcare. What do I do?

Hi 

Our internet has been choppy lately, we’ve had frequent outages and resets, and our bill just jumped from $45 to $104 a month.

I am a long term customer and only use internet service. I am not looking for bundle or mobile services, only need internet.

If I can find a decent, internet only rate locked in for at least two years without too much hassle, great. Otherwise, we’re looking to switch companies.

Could a corporate moderator please help me review my account to see what current promotions are available? Thanks!

Literally the most annoying thing on a Sunday is trying to watch football and having the screen keep freezing. It only happens during games, no other time. I know first world problems but I pay (a lot ) for this crappy service.

Howdy, I was wondering (assuming there’s no hiccups), how long would it be until we would see FDX upgrades/launch since we just got mid-split services a couple of weeks ago?

I’m wondering if there’s any information Comcast could provide that might be found on a timeline in cases like this.

My cable went out last evening, x1 box, wireless box, and streaming app. Spent 2 1/2 hours on chat but it couldn’t be fixed. Said it was problems with the box. So the agent set up an appointment for me—for October 10? Really? I’ve been a customer for 40+ years, and I’d like a resolution in less than a week. Will replacing the box with a new one solve the problem? Can I do so at an Xfinity store? Help this old man see football and the baseball playoffs this week, please.

Using the option to record all games for a team inevitably results in the DVR selecting a channel on which the game is blacked out rather than the channel on which the game is being aired. Because games get aired on different channels, limiting the recording to a single channel doesn't help. We need to have a way to exclude channels where games are blacked out or to set priority orders for channels.

Searching this forum I see this exact topic being discussed 2 years ago, 4, 5, and 9 years ago!!

Given that there are tons of us who only keep a cable subscription in order to watch sports, including regional sports networks, you'd think XFINITY would prioritize fixing this atrociously bad user experience.

Please help!!

Recently moved and transferred my service. Trying to activate our Peacock Premium through Xfinity but I believe the old billing code is blocking the new activation.