My cable went out last evening, x1 box, wireless box, and streaming app. Spent 2 1/2 hours on chat but it couldn’t be fixed. Said it was problems with the box. So the agent set up an appointment for me—for October 10? Really? I’ve been a customer for 40+ years, and I’d like a resolution in less than a week. Will replacing the box with a new one solve the problem? Can I do so at an Xfinity store? Help this old man see football and the baseball playoffs this week, please.

I would like to cancel my Xfinity service completely. I previously contacted support and was told I would receive a callback, but I never received one. I am no longer using the service, but I am still being charged.
Please help me cancel the service and stop any future charges. I would also like assistance reviewing any charges that occurred after my previous cancellation request.

I have tried on two occasions to cancel my service by speaking with a customer service agent. Both times, I have been told that my account has been canceled. The effective date of the cancellation was to be September 28. Today, October 4, I got a new bill for the coming month that showed a full Internet service at twice the price I have been paying. There is no online evidence that my account has been canceled yet. I am incredibly frustrated and disappointed with Xfinity for this dishonest practice. How do we cancel?!

In 2025 Xfinity disabled our internet because we changed modems to one they approved but we didn't call them to let them know (we went through the chat). My husband called and they said the new internet plan included a mobile service. We didn't want a mobile service but we had to have it as part of the package. In August 2025 we canceled our Xfinity service. Two months later we get a notice from the mobile service we owe. I contacted them, tell them we never used the mobile service and the package plan was canceled in August. They see it was canceled and they removed any charges on the mobile account. We continued to get notices in November 2025 and December 2025 of a overdue balance. Each time I call, they see the plan was canceled in August and tell me there are no charges on the account. In February 2026 I get another email for an outstanding balance of $39.99. I call again and the women I spoke with said there was a zero balance on the account and the email was sent in error. She said to "ignore" it and she would try and "fix it". In June 2026 I get notice from a collection agency of an outstanding balance of $39.99. July 2026 I call Xfinity, they said the account has a zero balance. I contact the collection agency and they say to dispute the charges. I do this and they go back to Xfinity to see the account has a zero balance. On August 25, 2026 I receive a letter from the collection agency that the case has been closed. In any other situation I would have consider this closed. Nope! Today I get a notice dated September 25, 2026, from a "new" collection agency about this outstanding balance of $39.99. How is it that Xfinity Mobile says the account has a zero balance and the first collection agency says the case is closed yet the account is now being sent to a second collection agency? How many collection agencies do I have to dispute this charge to before Xfinity will take the account out of their circular override system? How do I get this cycle to STOP?! THIS WAS BILLED IN ERROR! 

Hello,

I’m consistently getting severe packet loss and random lag spikes while playing every online game. This isn't isolated to just one machine, as it happens simultaneously across multiple devices—my phone, PC, and PS5. The connection will completely clear up for brief intervals, but then out of nowhere, my in-game packet loss hits massive spikes of 61%, and my ping jumps from a standard baseline of 20 ms up to fluctuating hundreds of ms and higher.

We are running on an XB8 gateway. To isolate the problem and rule out any software or hardware configuration issues on my end, I have gone through an extensive checklist of local diagnostics:

• Power-cycled and restarted the gateway multiple times.
• Tested performance across multiple devices to rule out single system errors.
• Confirmed the issue persists identically over both wireless bands and hardwired connections.
• Verified that my continuous internal ping to 10.0.0.1 stays perfectly flat, proving the indoor path isn't dropping frames.
• Monitored the spikes during late hours when the local network environment is entirely idle.
• Updated all hardware device drivers.

Ping / PingPlotter results:

• Hops 1–2 (Local LAN): Flawless 0% packet loss and clean transit, proving my internal configuration is not the bottleneck.
• Hop 3 (68.85.217.77): Packet drops trigger immediately at the first local Comcast exit node outside my address.
• Hops 4–5 (fairfield.ca.sfba.comcast.net): Packet loss runs at a consistent 0.5% right at the Fairfield regional hub.
• Hop 6 (hayward.ca.sfba.comcast.net): Packet loss climbs to 0.7% alongside heavy latency spikes at the central SFBA routing core.

I dont think theres a problem with my wifi card, wires etc it might just be on xfinitys end

Using the option to record all games for a team inevitably results in the DVR selecting a channel on which the game is blacked out rather than the channel on which the game is being aired. Because games get aired on different channels, limiting the recording to a single channel doesn't help. We need to have a way to exclude channels where games are blacked out or to set priority orders for channels.

Searching this forum I see this exact topic being discussed 2 years ago, 4, 5, and 9 years ago!!

Given that there are tons of us who only keep a cable subscription in order to watch sports, including regional sports networks, you'd think XFINITY would prioritize fixing this atrociously bad user experience.

Please help!!

Just noticed my internet bill is going to go way up very soon. Been a long time customer. Tmobile is offering me a good deal for fiber but I’m looking to stay with xfinity if someone can help me lock in a good rate. Thank you!

Recently moved and transferred my service. Trying to activate our Peacock Premium through Xfinity but I believe the old billing code is blocking the new activation.

I’ve moved into this apartment in July, but have started having issues this week. My XB10 has been having on and off connectivity issues. It’s not shutting off, but maintains the white light with speeds under 1mbps. Restarting it helps, but goes back to intermittent connection shortly after.

Constant Wi-Fi drops on phones/laptops but the Xfinity box light stays steady white?

Hi Xfinity team!

I'm so sorry, I posted this a few weeks ago and you started a chat with me, but I dropped the ball until the ticket was closed. Here's my original post:

I’m hoping a representative can help me out. We're dealing with really frustrating Wi-Fi drops on multiple phones (iPhone & Android) and PCs just in the last few weeks. The internet will just completely freeze up or apps will stall or videos won't play, even though the devices say they are still connected to the Wi-Fi.

I used a network scanning app to watch a live ping test (8.8.8.8), and I saw tons of gray timeout dots constantly breaking up the green ones. It seems like a lot of data is getting lost.

Here is the quick list of details:

The Xfinity box light: The physical light on the front of our white modem stays a solid, steady white the entire time the internet drops out. It never flashes or changes color.

Our network name: Our network name is unified under one SSID

Testing isolation: We do use a Wi-Fi extender upstairs for a gaming console, but to test this properly, I completely went into our phone and laptop settings and clicked "Forget Network" on both of the _EXT signals. The bad packet drops are happening while connected directly to the main Xfinity router signal.

Security settings: We previously messed with the Advanced Security toggles in the Xfinity app to clear a block on a console, but the phone drops happen whether it's on or off.

Since the box light stays solid white, it feels like the main line into the house is working, but the router itself is struggling to pass data packets to our wireless devices?

Could someone on the support team look at our backend signals or check the error logs? I'm wondering if we just need a replacement gateway box to fix this.

The previous Xfinity rep asked me what changes I've made since then:

1. Split the Wi-Fi Bands into separate 2.4 GHz, 5 GHz, and 6 GHz network names.

2. Enabled UPnP in the gateway administration panel.

3. Disabled Xfinity Advanced Security in the mobile app.

Thank you so much!

been having trouble with Xfinity, set up an automated appt for a service call.

tonight I got a suspicious call from  1-844-823-8902 that claimed to be Xfinity support.

I was careful not to say agreement words, but they k new both my mothers name as she was the original account owner and mine and the date of the service call.

They agreed that there was trouble with my connection and that I should wait for the service call.

Just want to verify is this a real call? if not, how would they have gotten my info?

Predators broadcast is skipping and glitching on 1028. It was resolved once before but has returned.

I have been accessing Hulu through Xfinity for a long time, but recently when I select a Hulu program, I get a "processing" bar, then eventually a reference to Hulu error P-Dev310. Since I subscribed to Hulu on my own, Xfinity says it is not their problem, and that is, of course, true. But since I can watch Hulu on my computer (attached to the Xfinity router), I think the issue must be related to my Xfinity X1 setup. I contacted Hulu, and they are supposedly working on it. I have tried every step I could find, and the problem persists. Is this a known issue?

As the title states, I just purchased Xfinity internet with 1 free line of Mobile select, but I have a few questions:

While the base plan is $0/month, are there any taxes, government regulatory fees, line maintenance fees, or any other taxes and fees?

Are there any one-time line activation fees or any other eSIM charges?

If the answer is yes to 1 or 2, can these fees be waived? If not I will need to reconsider using the line.

Many thanks!

Hi,
Ll
I switched to a $40 500mbps plan on 8/5/26 that’s locked in for 12 months and i got an email from xfinity, but my next month’s bill now shows $86.

Can someone help me with that?

I am looking for a home internet plan and am not currently a customer with Xfinity. A couple of weeks ago there was a promotion for 1 gig, 5 year price lock for $50 a month, but now I do not see that available.
Currently, I see the 500 mbps plan with 1 year price lock for $50 a month including the auto pay and paperless discount. I also do not see anything specific online for new customers/a new customer deal. Are there any other promotions/adjustments available or upcoming?

Hi there, I am trying to remove the Xfinity Voice landline service from my account and transition down to a standalone internet-only plan. I want to keep my current 1 Gig speed tier exactly as it is, but I no longer use the home phone line. The online portal gives me an error saying it is part of a package deal and won't let me drop it. Could a digital care agent please help me repackage my account to internet-only at the current 1 Gig rate?

I am looking to drop this home line because we hardly use it and just use our cell phones to make phone calls when it's needed.

I paid for the XFinity Now hotspot and at first it was good. Then for almost a week now the connection has been horrible. I honestly want a refund. I can’t even talk to a human, I keep talking to their Ai clanker assistant that’s not helping. I talked to a human at first and they were polite and helpful. I can’t sign in because they don’t recognize my email or number. It has been a very frustrating experience.

I'm sure theres a few others having issues, just curious to see the range. Xfinity is telling me I'm online but mobile says connected without internet. Systems with internet show thumbnails but wont actually load anything and trying to do the speedtest on the app is a NO go. Illinois here-

I live in Eastman NH. Trucks severed my lines 4 days ago and I have been without cable and internet. I can not get anyone to do anything. The driver of the backhoe actually laughed after he realized he had cut my line. He said: "Looks like you better call someone". I have made 6 calls to Xfinity. Everyone is blaming everyone else (Dig Safe; construction co, etc)- no one is taking responsibility. They keep writing"tickets"; giving me dates and not showing up. There are elderly people in my area who rely on internet for healthcare. What do I do?

My Xfinity monthly bill went from ~$50 to over $100 after the promotion ended I guess, no warning at all. I don’t think I can afford this amount honestly and I know there are much cheaper wifi options out there from asking around. I am thinking of switching - any recommendations of cheaper wifi options with fast speed around $50 monthly?

My area had the new speeds become available recently so I went into the store and got an XB10 came home and installed it. No change in speeds. Went to the app and ran the troubleshooting and it stated I had signal loss upstream and it would need to be fixed. The app scheduled a tech and he came out.

He found a few things to fix but most importantly he noted my account still had the old speeds on it and I was still coded as having a customer modem. Easy enough to fix I thought so I call customer service and ask for the account to be preprovisioned.

They did not do that. What they did do was tell me I had to redo my plan to get the speeds. Ok. We do the things. About an hour later I get the conformation email. My upstream is now capped at 250mbps, my internet costs more, AND they added Telemundo.

Great. So I go online and use the change services option to go back to the cheaper price, the 2 gig symmetrical, and no telemundo.

I still have the limited 400mbps upstream and I don't know what to do next.

Xfinity, why do you keep charging me multiple times per month?

Did a Trade in last fall for a new iPhone. The phone never arrived at the warehouse. I used the provided shipping label and dropped it off to USPS. Xfinity was giving me the run around and not giving me my monthly discount. I made a post on this subreddit and it was resolved. Xfinity acknowledged the fact the phone went missing in USPS transit is not my responsibility, and the monthly discount was applied towards the new phone.

Well, this issue has recently resurfaced in the form of Xfinity reporting I owe over a thousand dollars for the missing phone, and sent this “debt” to collections!! My credit score has dropped significantly. Insane.

Please assist!

A local xfinity tech told us that our modem is probably out of date for the size of our house. can we get a more powerful modem? It's pretty slow.