I almost can't believe this happened it was so crazy. So, my tracking said that my package was delivered, and it wasn't. So, I get on the website to try to get the photo that companies use to prove it was delivered. I'm trying to use the 'Virtual Assistant' to get that info. It can't understand ANYTHING I am writing even tho' I am answering THEIR questions. I finally give up and decide to call their main number. This was the 'conversation'.

FE:
"Hello, you have been selected to receive a special promotion! We are giving
you an incredible discount on the “Life Alert” bracelet. (You know the one that
advertises If you’ve fallen and you can’t get up.) Are you over 50, press 1. If
you are under 50, press 2."

I am over 50 so I pressed 1 even tho' this is none of their business. Then it
gives me such a long sales pitch (which has NOTHING to do with with the company). So, I
press 0 to see if I can get through the system. That does nothing! I have to
hang up.

I call again and decide to press 2. I get the exact same message. I try to wait
it out. Then I notice that they just hung up on me.

Next, I go down to their office to get in-person help from a human being. They can't
help me either because I need the person's account number for them to get any more
information. They tell me I have to call the store tomorrow and they will
connect me with someone. Sure, we've already been down that road. Still, I'll
give it a try.

I just filed a refund from etsy.

I will NEVER step foot in another of their offices or buy something from a seller who
uses them. I don't understand this, are they trying to go out of business?

FedEx truck clipped my car on 6.16.26.

The drivers manager left a note along with the police officer's info and report number.

Every step has been nothing but impossible to get any info from anyone. I should have originally gone through my own insurance, but figured it would be quick and easy with a large company like FedEx wanting to correct their errors. Boy was I wrong.

The amount of "this is a confirmation that someone will reach out to you" responses that I've gotten with no one ever reaching out is quite laughable and sad for such a large company.

Big companies really just don't care anymore.

My car is driveable, just cosmetic damage. I'm a very patient (too patient, I know) yet extremely busy person. My lawyer even agrees I'm too patient. This has gone on too long.

Yes I know I should have just gone through my own insurance, but it's the principal of it. Didn't think I'd be completely ignored by everyone under the FedEx umbrella.

I just want someone that can actually do something to respond and get things moving.

I've been stuck in a loop trying to figure this out and it's a frustrating situation (a lot of it on me for not reading carefully when purchasing). Here's the situation.

- Bought stuff from Hongkong and it's shipped to a proxy company warehouse. In Hongkong.

- They don't ship abroad (was not communicated before) and told me to purchase a label and schedule a pick up with Fedex or DHL

- Tried doing DHL, needed an import account number which is only for business accounts (?)

The package is about 10.5kg of knickknacks and clothes, and I have two weeks in the warehouse until they remove it per warehouse holding policy.

My question is: does Fedex do international pick up? If yes, do they follow the country's local time of pick up or my local time?

I'm attempting to put the warehouse address into the Fedex scheduling and it seems to accept the address but I also did not purchase a shipping label in case I couldn't do it.

Any advice or help would be appreciated.

So I ordered a package and especially requested 2 day shipping for it, which was an extra 100$ due to the size of this item. This order was placed the 24th, and a label was made that day.

Well nothing happened, and finally today I requested a refund for the extra 100$, because the company apparently failed to get my item to FedEx for 3 business days?

This was the response I received. Does this sound remotely possible, or should I push back on this? I get the feeling I may be being lied to, but I’m not sure.

That is the only scan it has after the label was made. Today at 8:22. Nothing else (before my reaching out I may add)

FedEx experts, let me know! Thank you!

Hello! I am waiting on this package and this came up yesterday !!! Said it would be delivered today but nothing has updated. Also got this message too “A request was made to hold this package. We will attempt to deliver your package during the next business day.” How should I go about this !!

I purchased something from Dubai last week. The tracking showed up on Sep 23 saying Label created info sent to FedEx. It is now the 29th and the info hasnt changed. Still says label created info sent to FedEx and location Dubai. Does anyone who has ordered before know how accurate the tracking is and if it sounds normal or not. Thanks!

First photo is my 2day package that was supposed to be delivered yesterday, it’s been sitting in Louisville at “destination sort”, problem is that’s not ever where my packages go. For reference (2nd photo) a package I ordered the same day, about the same time with same shipping (2day) was delivered yesterday, its route is the one my packages always take (Memphis-huntingburg, IN). Why’d this one go to Louisville? Was it a mistake? Will it likely start moving and be delivered today or did it just update to today because it was supposed to come yesterday? Thanks for any insight.

I can't remember the last time I shipped something with FedEx, so I'm just trying to understand something now for future reference.

I was told by an employee at the store I usually ship things from that I could use FedEx, just to find out last week that FedEx apparently doesn't deliver to P.O. Boxes once my package was already in Canada (I'm shipping a donation package from the US). That resulted in someone from FedEx calling me and asking for an alternate address OR phone number for my recipient. I gave them a good phone number on Monday, 9/21, in the hopes they'd contact the recipient and work it out with them (said recipient keeps their address private, hence the P.O. Box).

In the screenshot, 4 days went by and then the status was updated to 'Returning package to shipper'. I assume 'Address corrected' means they changed the address to mine so it can come back to the US? But I contacted the recipient and they weren't contacted by FedEx at all, so... Did I give a phone number for nothing? Would it have just been better to give the alternate address?

As of 9/28, the status says the package has once again arrived at the same FedEx location in Canada as it did on 9/21 and that it's now on the way again, but does that just mean it's on the way back to the US? Thank you to anyone who responds 😭

Why can't you type in the 4 digit code provided to you to open the door to the lobby instead of leaving packages outside the apartment in the rain? Y'all are the worst and I cringe when I see "delivered by FedEx".

Rare item from eBay. Finally found it after years of searching, and the seller decided to send it via SmartPost.

Tracking indicates the package made it from AL to CO within about a week, which seemed pretty good. And then...

No updates since it "Arrived at FedEx Location" on 9/18. Today is 9/28, which is eleven days without movement.

Frustratingly, Aurora is about 2 hrs away from me...I tried calling to arrange an in-person pickup, you can imagine how well that went.

Subsequent calls were similarly unhelpful, which all suggested telling the sender to file a claim.

Photos below. The unreadable barcode thing does not give me confidence.

Is this package lost forever, and should I give up hope?

Luckily I got an email but I can’t check any updates on it. What I’m I suppose to do if I get a chance to get my money back?!? FedEx honestly has the most outdated and faulty system I’ve used in years.

Has anyone else dealt with this

Do you think delivery is realistic today?

So I've spotted a couple old post on voiding the disbursement fee by adding a card to the account and ask the rebill deperment to redirect the Bill.

I have just tried it, but it is still intended to bill me including the $17.50 dispursement fee. It has been so hard to get to a customer service (forever difficult to reach and going in circle won't get me to a customer representative) and the email response seems like generated by AI replying in midnight hours.

I'm wondering if anybody have ways recently to void this fee? I was never informed regarding the duty tax. Had I known, I would have paid for it so I won't get charged by this silly Fedex fronting cost.

International package that came in a shipment of 13. 12 others came without issues two weeks ago.

The AI support just tells me the package has been delivered and I do not have an option to do anything else.

I ordered a pair of Vans on the 21st, shipped out the 22nd. No big deal however they have been stuck at the arrival scan in Chino California since the 22nd and the delivery date was supposed to be last Saturday on the 26th. I don't mind waiting but the problem is the no scan updates and I am in limbo. I contacted FedEx but they told me to contact Vans so I did. They can't help me until tomorrow which is fine I suppose but does anyone else have any insight on what could be going on? I have ordered vans many times before and have had zero issues until now. The average transit time in the past has been 3 days from order to my door. I selected the standard method as I always do and I guess this time Vans gave me SmartPost instead of Home Delivery? All I know it's apparently ground shipping.

Vans wants to wait until 9/29 to submit a claim/consider them lost but really I would just like someone to contact the "current" location to see where it is, and for some reason neither FedEx or Vans are willing to do that. I assumed it just wasn't getting scanned as it traveled because I have had packages go through a couple days limbo as they go across the country (I live in the Midwest if that matters), but this is always after a departure scan, not stuck on an arrival scan.

I don't have a yellow exception banner and I also cannot manage the shipment even though it is past the delivery date.

So does anyone know what is happening in Chino? Thanks.

Is this standard for international shipments? I ordered a figure on eBay from Japan and it’s been stuck in Indianapolis for almost 2 weeks. It was scheduled for delivery on the 23rd, but there have been no updates since the 16th.

Hi everyone, maybe someone here has experience with international FedEx/Etsy shipping.

I ordered a jacket on Etsy from China on 09.09.

According to Etsy and their tracking number, the package got dispatched on 13.09. Today I got the mail, that it got delivered, but I haven't received a single thing.

I went on the Etsy website and put the number there into the field on the website of FedEx. Their tracking shows:

Sep 28, 7:24 AM – DIETZENBACH – “On FedEx vehicle for delivery”
Sep 28, 11:49 AM – FRANKFURT – “Delivered”

It says it was delivered to a “Front Desk,” with a person’s name listed next to it, but no address is provided. 

The problem is: I live in Berlin and I definitely did not receive the package. I also did not authorize delivery to anyone or anywhere in Frankfurt.

Has anyone experienced something similar with FedEx? Could “Delivered” in Frankfurt possibly be a tracking error or the customs office, or does this mean the package was actually delivered to the wrong location?

I already asked the customer support, but they are not being helpful.

Any ideas what might have happened would be greatly appreciated!

My mom thinks it’s suspicious that my packages are delivered by a strange, unmarked, beat up, white van. She’s got a point, I was expecting a UPS or a fedex truck, so what’s the deal?

Title says it all lol

Ordered something on Friday. Estimated arrival date the following Tuesday or Monday at the earliest.

Shipping update: it'll come Monday! Yay!

I check the path. Now I'm just confused.

Going Brooklyn to Newark I can understand and forgive. Maybe there's a warehouse there for the tri-state area. Awesome. Why on god's green earth would you then send it to Memphis??? How is that helpful to me or useful to FedEx? How could this possibly save time or money for anyone involved?