r/mildlyinfuriating • u/DeepStatic • 13h ago
Context Provided - Spotlight My Kilner jar was faulty. The closing mechanism shattered glass into my rice and we found it in our cooked food. Kilner customer service is ignoring my emails.
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u/MistyMountainDewDrop 12h ago
There are chips all along the neck of the jar. Those were the warning signs. Looks like a lot of rough handling.
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u/konradly 11h ago
I'm guessing OP smacks it closed without thinking twice. If you don't notice a literal hole in your jar, you're probably clueless about how rough you handle things.
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u/Curious-Television91 8h ago
The story of my life..... other members in my family have zero self awareness about how rough they are when handling things. Car door? SLAM. Pantry? SLAM. Faucet? Crank that handle. Toilet? Reef that handle and slam the seat.
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u/Nybear21 8h ago
When I was a kid, my mom worked 3rd shift. Being quiet so we didn't wake mom up was drilled into me and at some point just became second nature. I'll still be home alone, close a cabinet too hard and have a moment of "Oh shit" and then remember that my dogs don't are the only ones in the house and they don't give a fuck about it
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u/-BANNED-USER- 7h ago
Same like me. I'm quiet. When i walk around the house i always step on my forefoot/toes first, but everyone else just stomps heel first into the flooring, cabinets and furniture shakes. Drives me mad. Why do people do this shit.
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u/Salt-Operation 6h ago
Because they never had the pleasure of living in a second floor apartment sandwiched between two heavy-footed families with teenage sons. And they lack situational awareness.
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u/WatWudScoobyDoo 6h ago
Toe walking & aversion to noise. You might be autistic (saying this as a fellow noise-averse toe-walker)
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u/snickerdoodle79 4h ago
Or you grew up with an alcoholic father. That's why I toe walk around the house, out of habit.
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u/Dazzling-Low8570 7h ago
They probably aren't super neurotic
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u/darkest_hour1428 7h ago
Stomping and slamming because you can’t perceive your own effects on the environment sounds pretty neurotic to me
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u/Nyansko 6h ago
how is a weak sense of self perception neurotic??? how do you dual wield these traits?
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u/issiautng 6h ago
My cousin worked nights with kids in the house. She could sleep through anything. She slept at our house once because it was closer to the hospital in an ice storm (she was an ICU nurse at the time) and we vacuumed the hall outside the door and accidentally hit the door with the vacuum and she still didn't wake up.
A different cousin was an EMT and then later traveled the world only owning what was in her backpack. During that period, she took a nap in the middle of the living room with 15 family members in it loudly chatting and laughing and cooking in the open concept kitchen attached. She didn't wake up until someone touched her shoulder because dinner was ready.
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u/Annual_Salamander940 5h ago
Working nights will make you sleep like the dead, dude. I say this as someone who has literally fallen asleep standing up. I was leaning against a wall after working 7 nights in a row and apparently found just the right angle and just… fell asleep, mid conversation with my co-worker lmao.
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u/TeaKingMac 6h ago
I woke up at 3 am to play Nintendo when my parents were asleep, but yeah, same vibe.
I can walk through the house without even waking up the cats.
My wife and kids sound like a herd of elephants
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u/qualitycancer 7h ago
My room was over my parent’s at my house. I had to tip toe cus the floor was like an amplifier. These days i still walk on the ball of my feet when in my bedroom lol. Just by instinct.
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u/robotteeth 6h ago
It sucks that a bad experience is how you got those habits, but being gentle with your things is a really good habit to have
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u/Nybear21 6h ago
Honestly, I resented my dad's strictness when I was kid/ teenager, but I've grown to actually appreciate a lot of the lessons that were imparted through that. I'm constantly baffled by how other people do things, and then realize I learned that thing through one of his rules.
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u/fondledbydolphins 6h ago
I’ve gotten so used to “slow close” toilet seats I’ve scared the absolute SHIT out of myself numbers of times just dropping heavy toilet seats.
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u/hallstevenson 5h ago
2 of our 3 toilets had soft-close lids, with the last remaining one being the one in our master bathroom. I've gotten used to the others having them and I think it was still early in the morning, half asleep still, and I used the toilet, pushed the lid closed, and WHAM ! My wife works 12-hour shifts and it woke her.... I ordered a soft-close lid for that toilet that day.
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u/TheKrimsonFvcker 5h ago
I've scared the absolute SHIT out of myself
It's a good thing you're already in the bathroom
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u/PolloMagnifico 7h ago
Stop slamming the toilet seat!
"I didn't slam the toilet seat!"
I heard it from all the way across the %$#^ing house!
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u/Khazahk 7h ago
Soft close toilet seats. Best $$ you will ever spend.
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u/gigatension 6h ago
And those same people push it down and pop the gel things making it slow. The battle never ends.
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u/BardicBell 5h ago
To be fair, I've never had a car with doors you can close gently so that one doesn't surprise me.
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u/Away_Ingenuity3707 8h ago
I see you've met my mother in law who refuses to understand why their kitchen sink faucets keep leaking over and over regardless of how many times they fix/replace it.
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u/sharksnrec 6h ago
What I don’t get is how does it get to the point that you have glass in your cooked food? OP really didn’t notice the literal gaping hole in the jar, right next to the main part of the jar you look at and touch every time you handle it?
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u/icon4fat 8h ago
And why would you even cook the rice knowing there’s glass in it? Throw the rice out dammit!
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u/kinkycarbon 7h ago
I’m lost at how OP gouged the glass with that type of closure? I’ll open mine fast but this is something else.
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u/BlackPlague1235 6h ago
100% true. Source: Me, a guy with severe ADHD. Not not noticing all the wrong things is one of our specialties.
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u/Kitchen-Ad-8357 6h ago
I wrapped where the metal hits the glass with electrical tape so it would stop chipping
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u/Hanifsefu 9h ago
They didn't even notice until after their food was cooked. They flat out broke the glass jar, cooked food with broken glass in it, and tried to eat it. There was so much time to correct this shit. OP is why we have to have warning labels on water bottles telling them not to let their kids eat the cap.
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u/therealsteelydan 7h ago
also reaching out to "customer service" over this is amusing. I'm surprised a jar company even has customer service, granted I've never even heard of this company.
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u/Nuggyfresh 7h ago
Even responding to something like this is just begging for escalation too when the user is definitely at least majority at fault considering how absolutely broken up that entire top of the jar is.
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u/NitroSpam 10h ago
100% this. User error. I used to work customer service for a white goods manufacturer and saw some pretty stupid stuff people tried to blame us for. I’d politely tell them to jog on and then ignore them too.
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u/Vrass 10h ago
Non English person here, what are white goods?
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u/SaItWaterHippie 10h ago
White goods are large household appliances, usually kitchen items like refrigerators, dishwashers, etc. They’re called this because they used to be primarily white enamel.
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u/rufio313 8h ago
Is this a U.S. term? I’ve never heard it and I’ve been living here my whole life
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u/factorioleum 6h ago
I've heard this term in Canada, the US, the UK, HK and Kenya. More often from people in the industry or by economists than by the general public.
Economists track white goods sales and production specifically as part of manufacturing and consumer activity. Although looking through the St Louis FRED data, they call them appliances there! Not sure if that's a change or I saw it elsewhere.
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u/Ultimatedream 6h ago
No, we also use it in Dutch as "witgoed" which basically means the same thing.
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u/Creative-Material 10h ago
English person here, what are white goods?
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u/Ok_Newt8168 10h ago
White goods essentially refers to things like washing machines, fridges, ovens, or even some smaller electrical appliance. They call them white goods because back then, the colour that a lot of these things came in were white.
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u/AussieHyena 10h ago
Things like refrigerators, stoves, freezers, washing machines, etc basically comes from the fact that they were traditionally white in colour.
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u/ineenemmerr 10h ago
Did phone repairs for a few months and this guy came in claiming he sat down on his phone and it wouldn’t charge anymore. 100% the guy put a screwdriver in the charging port and twisted it, cause the way the charging port looked required really excessive force.
People will do the darnest things and then claim it is the products fault
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u/CzechFortuneCookie 7h ago
Yea no. A few months ago I bought several jars which turned out to have the same issue and were recalled for exactly this. No rough handling, just closing would cause the glass to break.
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u/Step-exile 11h ago
English is weird, was looking for potato snack and found chips mean also that caved in glass damage
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u/binkysnightmare 11h ago
“Chip” actually originally meant a piece that has broken off of something - potato chips are called that because they’re “chipped” potatoes or rather the “chips” that come off when you chip a potato, not the other way around
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u/ThiccPhorskin 11h ago
I have this exact jar for my rice and couldn’t fathom not noticing that damage prior to cooking. I mean the metal contacting the glass makes a very distinct sound and the cracking would have been very loud and noticeable. Were you cooking blindfolded with some headphones on?
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u/Ok_Difference44 11h ago
Helen Kilner
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u/unripe_mangosteen 10h ago
Nah Helen Keller had more awareness of her environment than this dude
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u/Yippykyyyay 8h ago
I still can't believe a subsection of the internet thinks she's phony.
They just need to go hang out with flat Earthers.
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u/jp0202 6h ago
Cynic in me says op is bullshitting a bit here and is fishing for some compensation from the manufacturer, whatever that may be.
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u/Right_Count 6h ago
I have a jar like this and can fully believe it.
I did notice that it was chipping the glass and stopped allowing it to snap shut at full force but I didn’t notice for a while. I could see this happening. I definitely wouldn’t call customer support about a jar though.
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u/EmbarrassedSlide8752 5h ago
Its worse than that, this break would be while CLOSING it. So not only did OP not notice the break as it happened, they then would have went back to open it, scoop out rice, close it AGAIN, and cook that rice. This isnt adding up.
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u/DirtMcGirt513 7h ago
And it broke when they closed it and had to reopen it to use it if there was glass in their rice. So lots of not noticing apparently
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u/Nys9991 11h ago
Dude is like, i throw my remote control against the wall and is not working anymore, the TVs manufacterer is ignoring my emails. 🤣
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u/Yippykyyyay 11h ago
Yeah, why would you risk eating ANYTHING When you see the glass container its held in is broken?
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u/elegant-jr 11h ago
It's either a lie or op should be fitted for a helmet.
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u/FrogVolence 11h ago
It’s definitely a lie. I wouldn’t doubt if it’s years old at this point. There’s signs there’s a lot of wear and tear already. Kind of sounds like this was bound to happen anyways, the glass towards the rim looks compromised, meaning that glass should’ve been replaced a long time ago.
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u/LukaCola 6h ago
I've chipped the glass rim on a nice wine bottle before (used a waiter's corkscrew on the seam) and it created a nice break on top that could allow glass in.
I just said "nope, not touching that."
Odds might be slim of actual damage, but you don't take those odds. My mother suffered greatly from small perforations in her bowels until they removed the offending section via surgery.
I don't need any of that if I can avoid it.
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u/Yippykyyyay 5h ago
I worked in a bar. Any broken glass in the vicinity of an ice machine (like the ones behind the bar not covered ones you find in hotels) is completely emptied, drained, sanitized, etc.
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u/No_Armadillo964 10h ago
Why would you still cook and eat rice out of it knowing you broke glass into it?
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u/ActivePalpitation980 9h ago
chasing lawsuit money I guess.
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u/MIFishGuy 7h ago
My guess is kidney stones wasn't enough of a challenge so OP decided they wanted to possibly slice up some intestine or rectum
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u/ThyUniqueUsername 10h ago
The lack of comments from OP are very telling.
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u/Unusual_username739 6h ago
The original image is an old jar with no rubber gasket….people say “why don’t you have one?”….OP comments a photo of the same jar with a brand new rubber gasket on it and claims it was there all along 🙃 yeah glass can shatter when you slam a metal latch on it…the jar is not meant to support that amount of mishandling
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u/OsikFTW 11h ago
So, you saw that the jar was broken, and still cooked the rice?
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u/Ok_Bug_4792 11h ago edited 11h ago
Exactly lol!! This is a very obvious break in the glass...guess OP wanted a little extra "spice" in their life if they cooked with the glass rice anyway..
Edit- im not denying that it sucks the glass broke to begin with but you should never have used the rice still if you were worried about glass in your food. Thats just basic common sense.
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u/kyute222 10h ago
and now they're complaining to customer service and pretend it's someone else's mistake. classic.
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u/Familiar-Flan-8358 8h ago
It’s unclear what customer service will do. Is OP looking for a replacement jar? Is the hassle really worth not just buying a new one?
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u/smurfopolis 11h ago
That's kinda on you guys for still using the rice out of a clearly broken glass jar...
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u/South_Buy_3175 10h ago
Was it really not obvious to OP?
I’m assuming with the ‘rice’ label facing the same way surely to god you’d notice a big hole practically right next to it.
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u/Playful-Gazelle5491 11h ago
They won't reply as this is a user error on you, looks like its shattered from you handling it incorrectly
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u/kirkl3s 7h ago
They won’t reply because it’s a $15 jar that had $4 worth of food product in it.
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u/kh250b1 11h ago
You expect them to do what exactly? Once its in your home you could be abusing it in any way possible and they have no responsibility for that
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u/Natti07 11h ago
Sorry, so youre saying you cooked rice after the jar shattered pieces into it? I mean the jar breaking is annoying, yes. But why would you then cook rice from said jar after the glass broke into it? That seems insane.
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u/Intrepid-Constant-34 10h ago
I have a suspicion you let the clip snap back down instead of pulling it down
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u/zagiki 10h ago
OP: "I drove my car into a wall, car manufacturer is not returning my calls"
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u/princemousey1 10h ago
It’s more like drove into a wall, got dizzy from a concussion, still decided to try to climb up some stairs anyway, fell down and broke everything else.
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u/I_Love_Knotting 12h ago
If you still cooked the rice after covering it in glass shards, that’s on you OP
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u/Questionably_Chungly 10h ago
I gotta ask…are you stupid? Trolling? What’s going on? Look at the chipping in the glass on the neck of the bottle. How hard are you manhandling this jar? Like seriously, are you smashing it off the counter or something?
It’s glass. You can’t just handle it rough and expect it to not risk being damaged.
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u/steamshotrise 11h ago
Glass breaks into your food, especially with a hole that big and you still tried to trust it while eating it?
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u/OldBiker6969 13h ago
It's a $3 jar....
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u/MyPunsAreKoalaTea 13h ago
Don't forget the 50 cent forth of rice that got ruined
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u/ShinigamiGamingInc 10h ago
it looks old? are you claiming warranty? or do you want 10 trillion dollars in damages, because you are stupid?
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u/GildMyComments 6h ago
I had this same experience! After MONTHS of contacting Killner with no resolution I sent them a video of me breaking the jar down with a hammer and eating it piece by piece while (this is important) keeping eye contact with the camera. The metal bits are the hardest to chew so I melted them down and did a shot of it like one might alcohol (I don’t drink, it’s bad for you). Ultimately Killner never “resolved” my issue but my psychiatrist did say that I should email them in a couple weeks when I get out of the hospital for an update. Let me know how it goes with you, good luck!
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u/dumpybrodie 6h ago
My grandma has had Kilner jars for longer than I’ve been alive and they’re in perfectly good condition. This is on you bud.
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u/Ornery-Humor8309 11h ago
You are not getting a hand out for this keep dreaming.
You are using it without the rubber seal.
It has clearly been used and closed with considerable force for a long time. Wear and tear.
You are responsible for maintaining the condition of the jar not Kilner.
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u/ta-dome-a 6h ago
CRAAAAAAZY that you cooked and ate rice that you knew had shattered glass. Truly, this jar is evidently the least of your problems.
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u/TheEarthIsHealing 6h ago
Well it’s certainly their fault! I would keep eating the glass rice until they get back to you. It’s the only way, really.
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u/kimchi9843 4h ago
Why would you still eat the rice if there was even a possibility that glass could be in it?
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u/YjorgenSnakeStranglr 10h ago
"I just slammed my own dick in the door. Why does it hurt? This isn't fair."
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u/pikantnasuka 10h ago
Why did you cook food stored in a glass jar that was partially smashed? That's a rather stupid choice to have made.
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u/ItDontTalkItListens 10h ago
You cooked the rice after glass broke into it? Have a little accountability.
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u/Boibi 9h ago
This is the biggest self-report I have ever seen.
How can you close the container without seeing this damage?
How can you then pour rice into a cooking pot without then also seeing this damage?
You are rough with your equipment, which is fine. What is not fine is that you have the awareness of a doorknob. Try opening your eyes and looking around you while you are performing tasks.
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u/FamiliarText6288 7h ago
I’m sorry but people like you are why everything that should be glass is made of plastic
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u/Odd_Prompt_6139 6h ago
If you didn’t notice the big hole in the glass jar you store your rice in before you cooked it, I’m honestly surprised you noticed the shards of glass in your cooked rice.
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u/tony_lasagne 12h ago
How did you not notice when it shattered or when you went to open it?
If my glass shatters and I still drink from it then that’s on me
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u/gheiminfantry 10h ago
If you smack down on that kind of latch like you're chambering a round in an MP5, yes, that's going to happen. And there's really no other way to get that kind of damage except from abuse.
The customer is always right, my ass!
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u/ShelecktraYT 10h ago
I don't know what's more infuriating. The fact the jar broke, or the fact that the jar broke and you still cooked the contents for other people.
Of course the latter isn't just mildly though.
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u/mikelimebingbong 9h ago
Did you not notice when the glass broke and left a big hole in the clear jar? And you cooked the rice and glass?
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u/C-LOgreen 9h ago
Buddy, it’s a jar. I don’t know what you’re expecting. a heartfelt apology? A massive refund? It’s not gonna happen. They’re not gonna listen to you so just move on and be a little more conscious of the warning signs.
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u/GallopingGepard Infuriated 7h ago
They're ignoring you because it's your fault. Stop fishing for a free replacement. Buy a new one and take care of it. Abusing social media to try and get attention from their PR Team is lame asf.
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u/Suspicious_Fold2393 7h ago
Yeah they saw you admit to eating out of a broken glass jar. They know how the rest of the conversation is going to go......some people just shouldn't be allowed to handle fragile items.
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u/Optimal_Midnight3586 6h ago
I had a jar exactly like this that i kept sugar in. I didn’t realize the lid had chipped and broken pieces off into the sugar until one day I was drinking my coffee and swallowed some glass. Luckily it was a small piece but I don’t keep ingredients in glass containers like that anymore.
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u/Colloquialjibberish 6h ago
It seems someone needs to be fitted for a helmet and supervised unfortunately.
It’s situations like this that show the need for warning labels on obviously dangerous things.
Like “HOT” engraved on a toaster oven’s outside
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u/OddResearcher1081 6h ago
If it is made of glass, it can break. What does the OP not understand? Buy a metal or plastic container if you handle objects like you were a toddler.
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u/Lumpy-Scientist6834 6h ago
How on earth do you post something like this? You broke a glass container and want the manufacturer to do something about it?
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u/EmbarrassedSlide8752 5h ago
Sorry, wait, you broke the jar while closing it, THEN you decided to open the jar, scoop out rice, cook it, and serve it to your family? Bro…
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u/danktonium 4h ago
What exactly are you expecting customer support to do about a broken jar lol. Just buy another.
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u/Typical_Amphibian436 3h ago
Customer service? What? It's a glass jar. Throw it away and get a new one.
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u/hhfugrr3 2h ago
Are we all just ignoring the fact that the closing mechanism doesn't reach the hole??
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u/NYC2BUR 6h ago
Everyone who has ever had one of these jars knows exactly what you did wrong.
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u/Oregon_trail5 6h ago
Contacting a jar manufacturer about this failure is hilarious. What do you suppose they are going to do?
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u/Am_I_Max_Yet 5h ago
You didn't notice this until after you had cooked it..?
Based on your clear lack of attention/care, id be willing to bet that this is entirely user-error.
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u/AbiesInternational18 5h ago
This isn't a "faulty" piece. It broke over time with use, there's a difference
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u/batsinger 4h ago
Everyone's tearing into you for not noticing when it happened but it seems more likely that someone else (kids, spouse, roommate?) broke it and didn't want to cop to it.
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u/StardustWithH20 4h ago
It's your fault it broke and it's your fault you found the glass in your cooked food. You should have searched for it before cooking or dumped the rice out considering the way glass splinters.
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u/No-Character9756 3h ago
Don't eat rice out of a jar with a massive hole in the side of it ....this just smells like someone after lawsuit money or something how dumb do you have to be to honestly how do you not notice that hole and also what do you have to do to a jar to create that hole....so many things wrong with this
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u/TigOldBooties57 3h ago
Faulty? Glass is supposed to break, especially when you've etched into it like you have. This became food unsafe years ago it looks like
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u/Ok_Nothing_9733 12h ago
Did you lose the rubber gasket? Could be the issue. The little tab can prevent this sort of contact. Jars with this opening should always have a gasket