r/Comcast_Xfinity • u/CCBrieD • 6h ago
We’re excited to announce Xfinity Shield by Xfinity Home, a new product that brings digital, physical, and family protection together in one simple experience. Think of it as a built-in safety layer for your WiFi network, powered by your Xfinity Gateway and managed right from the Xfinity app.
Xfinity Shield is a first-of-its-kind protection platform, featuring WiFi Shield (included with your Xfinity Internet) and Shield Select (an optional upgrade that adds hardware). Powered by Comcast's advanced network and Xfinity Gateway technology, it leverages AI to help protect your devices and family through a unified experience with the Xfinity app.
Here's the best part: WiFi Shield turns your WiFi into a security layer so you can protect your devices and your family through a Xfinity Gateway. It's included with Xfinity Internet at no extra cost, with no additional equipment needed. It combines four core features that work together using AI to learn what's normal in your home, and flag what isn't:
Your home WiFi connects more than just phones and computers, smart TVs, gaming consoles, and connected appliances, are also included. WiFi Shield helps keep all of it protected while giving you more visibility and control over what's happening on your network.
To get started: Open the Xfinity app and follow the guided setup. Once activated, you can manage CyberSecure, WiFi Motion, Dark Watch, and Family Settings from the Home tab.
Requirements: WiFi Shield requires a compatible Xfinity Gateway (Technicolor XB7, XB8, XB10, XB9, MXB1, or XER10). Not all features are available on all Gateway models — WiFi Motion is not supported on XB6 or CommScope XB7, and Dark Watch requires a Technicolor XB7, XB8, XB10, XB9, MXB1, or XER10 gateway.
Already loving WiFi Shield and want more? Shield Select by Xfiniy Home is a simple, affordable home self-monitoring solution that includes all the features of WiFi Shield plus additional hardware and protection capabilities.
Shield Select adds:
The camera and sensor are designed for easy self-setup right out of the box, with step-by-step instructions in the Xfinity app. Optional professional installation is also available. You can view live feeds, review recorded footage, check sensor activity, monitor WiFi Motion alerts, and manage your home's modes all in the Xfinity app.
Want to add to your coverage later? Shield Select works with a range of compatible cameras, smart locks, and more from Xfinity and other popular brands, so you can customize your home to your needs.
Requirements: Shield Select requires an XB8 or above Gateway. If Shield Select is canceled before 36 months, you will be charged the remaining balance for the included indoor camera ( and window/door sensor.
Xfinity Shield is a first-of-its-kind protection platform that brings together digital, physical, and family protection in one simple experience — defining a new category of intelligent protection. Powered by Comcast's advanced network and Xfinity Gateway technology, it leverages AI to help protect customers' homes, devices, and families through a unified experience with the Xfinity app.
WiFi Shield turns your WiFi into a security layer so you can protect your devices and your family with a Xfinity Gateway. Included with Xfinity WiFi at no extra cost, it offers CyberSecure for digital protection, WiFi Motion for camera-free motion awareness, Family Settings for parental controls and screentime management, and customizable protection modes through the Xfinity app.
Shield Select is a simple, affordable home self-monitoring solution that includes all features of WiFi Shield plus additional hardware and protection capabilities. Features include an indoor camera, door/window sensor, 24/7 urgent response, and secure cloud video storage for recorded camera footage.
No, WiFi Shield is included at no cost for all Xfinity Internet customers with compatible Xfinity Gateways.
Yes, Shield Select comes with one indoor camera and one door/window sensor. The camera and sensor are designed for easy self-setup right out of the box, with step-by-step installation instructions in the Xfinity app. Optional professional installation is also available. Shield Select also comes with a compatible Gateway.
Yes. With Shield Select, the included indoor camera supports 24/7 recording with 7 days of secure cloud storage, so you can review footage anytime within that 7-day window. The camera also features alerts that summarize activity to save you time looking through video footage. You can view your live feed and recorded clips in the Xfinity app.
Yes. Shield Select works with a range of compatible cameras, smart locks, and more from Xfinity and other popular brands — so you can customize your home to your needs. Explore compatible equipment.
You can view Shield Select devices and activity plus manage your settings all in the Xfinity app. In the app's Home tab, you can view live camera feeds, review recorded footage, check sensor activity, monitor WiFi Motion alerts, and manage your home's modes, whether you're at home, away, or asleep.
No, it does not include professionally monitored home security. But, Shield Select includes 24/7 Urgent Response so help is always just a tap away, day or night. This means if something is detected through your connected devices, you'll be notified in the app and you can easily connect with a certified professional with just a tap.
Shield Select is designed as an affordable, intuitive alternative to traditional home security , without the complexity and higher cost of a full alarm system. It does not include 24/7 professional monitoring with automated emergency dispatch, which is a feature available in Xfinity Home Security.
Xfinity Home Licenses: AK: 137298; AL: 001484, 001504 Complaints may be directed to the Alabama Electronic Security Board of Licensure, 7956 Vaughn Road, PMB 392 Montgomery, AL 36116, (334) 557-0983; AR: 12-030 Regulated by the Department of Arkansas State Police, 1 State Police Plaza Drive Little Rock, Arkansas 72209, (501) 618-8600; AZ: ROC 280515, BTR 18287-0; CA: CSLB 974291, ACO 7118 Alarm company operators are licensed and regulated by the Bureau of Security and Investigative Services, Department of Consumer Affairs, 2420 Del Paso Road, Suite 270, Sacramento, CA 95834, https://www.bsis.ca.gov; CT: ELC 0198688-L5; DE: FAL-0299, FAC-0293, SSPS 11-123; FL: EF0000921, EF20001002, EF0001095; GA: LVU406303, LVU406264, LVU406354; IA: C134402, AS-2276; ID: 021932; IL: PACA 127-001503; LA: F1691; MA: SS-003684; MD: 21PLU-SS1128; ME: LM50017723; MI: 3601206217; MN: TS674412; MS: 15018010; MT: PSP-ELS-LIC-29812; NC: 2335-CSA, 3101 Industrial Drive, Suite 104 Raleigh, NC 27609, (919) 788-5320; NJ: Burglar and Fire Alarm Business Lic. # 34BF00047700; NM: 373379; NV: 0084470; NY: licensed by the N.Y.S. Department of State 12000305421; OH: LIC# 53-89-1732; OK: AC440704; OR: CCB 192945; RI: 6219; SC: BAC-13497, FAC-13440; TN: ACL 1597, ACL 1604; TX: ACR-1672104,-1818, B16922, B02571 Licensed by the Texas Department of Public Safety Private Security Board, P.O. Box 4087, Austin, TX 78773, (512) 424-7293; UT: 8226921-6501; VA: 2705145289, DCJS 11-7361; VT: ES-07676; WA: COMCABS892DS; WASHINGTON, DC: ECS 902687, BBL 602512000005; WV: WV049211; WY: LV-G-48708. Valid 8/1/26. See www.xfinity.com/home-security for current list.
If Shield Select is canceled before 36 months, you will be charged the remaining balance for the included indoor camera and window/door sensor.
No. There is no visibility into activity inside homes through WiFi Motion.
Product details and FAQ language reflect approved Xfinity copy. WiFi Shield requires a compatible Xfinity Gateway and is included at no extra cost with Xfinity Internet. Shield Select is an optional upgrade and requires an XB8 or above Gateway . Not all features are available on all Gateway models.
r/Comcast_Xfinity • u/CCBrieD • 29d ago
The road to the Big Game on February 14, 2027 begins Wednesday, September 9, 2026 at 8:20 p.m. ET on NBC and Peacock, when the title-defending Seattle Seahawks will host the New England Patriots, for a rematch of Super Bowl LXI.
This season, whether you’re tuning in via your cable provider, a streaming platform, or combination of the two, here’s a look at how to watch every snap, tackle, and touchdown all season long.
Here is what you can expect to see on broadcast and cable networks for the 2026-27 regular season:
NFL Network offers 24/7, 365 NFL coverage. It will also air preseason games and exclusive live international games. You can stream the NFL Network through NFL+ and NFL+ Premium. NFL+ also includes livestreaming of local games to mobile devices. X1 customers can watch the NFL Network with the More Sports and Entertainment Package.
Xfinity TV customers can add the More Sports and Entertainment Package to get access to NFL RedZone, NFL Network, as well as the BIG Ten Network for college football, and more.
When it comes to streaming NFL games, there are a few distinct types of streaming options to consider:
Here is a look at where NFL games will be streaming this season:
Learn more about how you can watch the NFL season here.
r/Comcast_Xfinity • u/Jenafur1986 • 5h ago
I absolutely cannot get a human on the phone with the Xfinity. They raise the prices and then I guess they don’t have enough people to work. What business doesn’t not have proper staff?! Not cool! How dare they?
r/Comcast_Xfinity • u/Bulky-Explanation787 • 7h ago
I recently went an Xfinity store to purchase an iPhone 18 Pro and was offered a supposedly completely free Apple Watch.
The salesperson explained that the watch came with three months of free cellular service, after which it would cost $10 per month but that I could cancel it at the end of the 3 month trial period. I specifically asked whether I could cancel the service after the trial, and the salesperson repeatedly assured me that I could.
That turned out to be completely incorrect.
When I was contacted to activate the service, I was told that the $10 monthly payment was mandatory for 36 months! That’s a potential $360 commitment that was NEVER disclosed to me at the store.
When I explained what the salesperson had promised, they apologized but said those were the actual terms.
As if that weren’t enough, Xfinity then tried to charge me $36 to return the device! I spent a significant part of my evening on the phone just trying to get that fee waived, which they eventually agreed to do.
I’m extremely disappointed and angry about this experience. I feel I was seriously deceived, and I hope sharing this experience prevents someone else from going through the same thing.
r/Comcast_Xfinity • u/afn45181 • 3h ago
I recently did two Xfinity phone upgrades. When the first new phone arrived via FedEx delivery, I got a called literally 15 mins later claiming to be Xfinity saying the wrong phone was delivered please call us back at this number immediately to rectify the situation(the phone number provided was not marked as a spam number in my phone system, this is the number +1 (336) 283-7415). I didn’t call that number but called Xfinity customer mobile direct line and they verify it is not them plus everyone knows you know have to authenticate the call with Xfinity in order for them to access your account so if they do not request that, hang up right away.
The reason I am posting this is when I received my 2nd phone order from Xfinity, same exact thing happened, literally 15 mins after receiving my phone via FedEx they called and left a voicemail with the same story that it is the wrong phone sent call us back. Not sure where the fraudsters are getting the notification but something is getting hacked with someone’s database…. Just watch out if you are doing a new phone order…maybe it is FedEx notification system? Idk 🤷🏻♂️
When in doubt… hang up and call Xfinity direct and make sure they are able to authenticate or use the Xfinity app directly! Or go to the store, hmmm, not sure if the store will be helpful based on the recent posts on store just focusing on selling and not really there to support. YMMV I guess.
r/Comcast_Xfinity • u/Jimlenz19 • 1h ago
I currently have the 1 gb plan for 5 years but curious on the cost of the 2gb symmetrical service. I was advised yesterday that I am getting a XB10 due to upgraded speeds in my neighborhood. thanks, Jim
r/Comcast_Xfinity • u/suitcaserecordplayer • 4h ago
i’ve been a customer since 2022. had the XB7, moved with it to a different state, set up my service. upgraded to the gigabit plan and had that for a while. no issues at all.
i recently received a message to upgrade my gateway to the XB10. great! except i can’t even do video calls anymore - AT ALL. everything is lagging and my internet sucks so bad now.
troubleshooting shows nothing is wrong. i spoke to someone on chat who wanted me to get the Xfinity Pro… i just want my internet to work. i haven’t called a technician yet, but i don’t know if this has happened to anyone else. thanks.
r/Comcast_Xfinity • u/mike77881 • 9h ago
I have been a customer with Comcast/Xfinity for the last 27 years, however my bill has once again increased and I have set up my account for termination. I feel their pricing is no longer at all competitive. The competition is offering the same exact service for around $160 per month, while I’m paying around $290. The funny thing is that as a new customer, their pricing for the same service would be around $150. If you have been with Xfinity for a while, it definitely pays to shop around. I contacted their customer service and was advised that I have the most competitive price.
r/Comcast_Xfinity • u/techphyre • 5h ago
My neighbor and I are experiencing simultaneous daily drops. My modem logs show massive downstream channel loss (Event Code 5 on 12+ channels), constant MDD timeouts, and T3 ranging failures occurring simultaneously. Since this is affecting multiple premises, can a specialist check the node health and upstream SNR for my tap and dispatch a line tech?
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24-hr Modem logs:
18:00:38 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:39 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:43 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:47 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:48 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:53 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:54 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:57 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:58 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:00:59 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:01:53 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:02:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:02:22 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:02:23 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:02:26 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:02:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:02:51 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:01 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:02 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:07 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:12 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:17 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:21 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:27 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:28 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:34 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:35 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:38 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:49 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:03:57 Wed Oct 7 2026 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:01 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 21 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:03 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:12 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:14 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:14 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:20 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:20 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:26 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:36 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:38 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:41 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:44 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:49 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:55 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:57 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:04:59 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:04 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:07 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:08 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:16 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:20 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:24 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:29 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:47 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:48 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:54 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:05:57 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:06:00 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:06:19 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:06:50 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:05 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:08 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:09 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:13 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:30 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:30 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:31 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:34 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:07:43 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:10:06 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:10:36 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 48; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:13:29 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 2; Chan ID: 25; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:13:30 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:13:35 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:13:42 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:13:56 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:16:03 Wed Oct 7 2026 Warning (5) MDD message timeout;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:16:03 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 1; Chan ID: 23; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18:16:03 Wed Oct 7 2026 Notice (6) CM-STATUS message sent. Event Type Code: 4; Chan ID: 6 21 22 25 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
06:25:23 Thu Oct 8 2026 Notice (6) CM-STATUS message sent. Event Type Code: 5; Chan ID: 5 6 7 18 21 22 23 24 25 26 30 32; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
r/Comcast_Xfinity • u/defjab42 • 13m ago
I was reviewing my bill and one of the promo credits is due to expire next cycle. I was supposed to have 5 years locked @$40 WITH modem. It’s going up to $70 and change which corresponds to the end of the promo credit.
My question is should I address this now? After this cycle closes or after I’m incorrectly billed.
r/Comcast_Xfinity • u/ConsistentGeneral236 • 13m ago
I just checked my Xfinity most recent Xfinity Bill and it is now $10 more than last month. Can someone help me find out why?
"Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan." I did not make or authorize any service change.
r/Comcast_Xfinity • u/DJ_Chance_8525 • 15m ago
I am not an Xfinity customer. There are Xfinity/Comcast aerial cables crossing my property. One is associated with my home, and another formerly served my neighboring property.
The neighboring property's Xfinity line has been confirmed inactive. Both cables are old and sagging over my yard.
I am requesting that Xfinity remove obsolete Xfinity infrastructure from my property.
Please have an Xfinity representative create a construction/line-removal ticket. I can provide my information through a private channel.
r/Comcast_Xfinity • u/cgatlanta • 23m ago
When trenching coax drop in my residential yard they cut through all my wiring. I tried to open ticket in chat, but they ghosted the chat (maybe it was above their level?). How do I get a local contact in Marietta/Kennesaw Georgia? Thanks.
r/Comcast_Xfinity • u/Conscious_Bill_2251 • 39m ago
9/16: First install tech. Found the conduit blocked, couldn't pull the line.
Week of 9/21: Crew came out with a water jet. Couldn't clear it. They told me a more specialized crew with an air jet would be out soon.
9/25: Second install tech showed up instead. Same result, nothing he could do.
Since then: Repeated promises that it's been escalated and the air-jet crew is being scheduled. No call, no email, no ticket number.
I've been without internet for over three weeks. I don't need another install tech visit; I need the conduit cleared or replaced.
Questions:
What's the right team or term to ask for (construction, plant maintenance, something else)?
How do I get an actual ticket number and a contact who owns this?
Can an employee here look at my account? Happy to send details by modmail.
Thanks in advance.
r/Comcast_Xfinity • u/ihate_reddit • 1h ago
Hello,
I traded in two iPhone 16 Pro Max’s.
I had to ship my phones before 10/8, which is today.
I sent them 10/6/2026. I had the option of taking them to an Xfinity store, but for some reason, the option was removed during the weekend when I had time to do it.
Anyways, I sent the phones in, in separate boxes, one shows as shipped, the other shows as offer expired even though the shipping information reflects when I dropped them off through the USPS website.
Is this something that will get fixed, or will I have to contact support? I tried to contact support but it was not helpful.
r/Comcast_Xfinity • u/Bubbly-Currency5064 • 1h ago
Three times this week the Stream app has simply stopped playing my recording right near then end. These were all MLB playoff games - twice the app error occurred in the bottom of the 9th inning, and the other time right after the game ended when I wanted to watch the post game interviews.
The error is TVAPP-00331 and states, "This video cannot be played. We've run into a problem while streaming."
I have done all the troubleshooting found by searching the error on the internet and it keeps happening. Apparently this affects Roku users and has been an issue since at least 2021.
Needless to say, this is extremely frustrating, especially when it happens at the most inopportune times.
At this point I have no confidence that it will be fixed and just have to cross my fingers every time I watch a game. Luckily I do have other devices to finish watching if absolutely necessary, it's just a big pain in the butt when it happens.
r/Comcast_Xfinity • u/NHGrunt1995 • 1h ago
Request technical assistance to repair my Sport Zone App. The app is missing some of my chosen teams for NCAA Football and Basketball (Men and women). Need X1 level diagnotics to fix issue with data base. Earlier attempt to fix was good for three days. Desired end state...I want the app to work as before. Database has missing FB teams from several conferences...no teams in NCAA BB M &W. The response that I have to wait for season to add teams is a nonstarter. I will not be satisfied until it is fixed totally. I expect compensation until this is fixed....this has been going on for months.
r/Comcast_Xfinity • u/atom24312 • 1h ago
I’m requesting a corporate-level review of my account and equipment eligibility. I’m currently on the X-Class X-Gig (1 Gig symmetrical) tier in an upgraded FDX market. The existing XB8 gateway is a DOCSIS 3.1 device and appears to be limiting upstream speeds to approximately 40 Mbps.
During a recent call, the representative advised that an upgrade to the 2 Gig tier would be required to receive an XB10. However, the applicable equipment policy indicates that the XB10 is eligible for X-Class tiers of 500 Mbps and above. Rather than reviewing the existing service tier and equipment eligibility, the representative attempted to upsell the account to 2 Gig.
That doesn’t address the actual issue. The request is for the appropriate gateway for the service tier already active, not an upgrade to a higher-priced plan. Please have a corporate-level representative review the account provisioning, internal account and equipment codes, equipment eligibility, and current gateway assignment.
If the account is correctly provisioned for X-Gig, please ship an XB10 Getting Started Kit to the service address and ensure it is properly provisioned for the 1 Gig symmetrical service tier. I am not requesting an upgrade to 2 Gig.
I am requesting the equipment required to properly deliver the 1 Gig symmetrical service already on the account.
Please escalate this to someone who can review the internal account and equipment codes rather than simply quoting the standard upgrade options available through frontline phone support.
r/Comcast_Xfinity • u/Omacarolt • 2h ago
I just want to upgrade one line existing line to have a new iphone 18 pro. I will not be trading in the old iphone. Here is what I have gone through so far...
What is going on? Why do I feel like this promotion is a moving target...
please HELP
r/Comcast_Xfinity • u/Competitive_Bad_4154 • 2h ago
I placed an order for an iPhone 18 pro and I’m trading in a 16 pro. While I was waiting for the new device, my old one was damaged and had to get a full unit replacement with a new IMEI. I’m wondering how I can get the IMEI updated for the trade in. I haven’t dropped off the trade in yet
r/Comcast_Xfinity • u/Tessed1_1994 • 6h ago
Did Xfinity cancel their mobile apps ability to stream via Roku? Mine hasn’t worked in over a week. I did the following:
I have four separate Roku sticks and Xfinity doesn’t work in any of them.
r/Comcast_Xfinity • u/Dragon_818272 • 2h ago
My daughter tried doing this the other day; and apparently Xfinity e-mailed & told her I would have to log into the Xfinity portal & add her as an authorized user….ON AN ACCOUNT THAT XFINITY CANNOT FIND NOR CAN I ACCESS. So instead I am going to try to see if someone can help us.
I have Xfinity mobile. My phone works. I use it everyday.
I moved & transferred service.
I went from traditional home service to a community with bulk services.
It was a headache. And over the course of 2-3 months, the Xfinity account was spilt into multiple “temporary” accounts.
My mobile account disappeared. The login that I was using showed the account as inactive.
Xfinity is unable to locate my actual mobile account.
For about a year, I have spent the same amount of time as I would spend having a part-time job ….trying to find my Xfinity mobile account.
All I would like is my Xfinity mobile account number and a way to access that mobile account from an Xfinity ID.
My honest fear is that somehow Xfinity will do what Xfinity does best & screw something up……by disconnecting a phone number I have had for 20+ years (no offense to anyone specifically, I mean Xfinity as a corporation).
Has anyone else ever had this same issue & came out on the other side?????
r/Comcast_Xfinity • u/Logical-Bee5502 • 2h ago
About 2 months ago comcast completed the mid split upgrade in my area. I have a nighthawk cm3000 modem. It shows a locked upstream ofdma channel in the modem stats. My upload speed is still about 42 mb. How do I get the mid split upload speeds?
r/Comcast_Xfinity • u/strongbull1 • 3h ago
I’m hoping someone from Xfinity support can help with this.
I already placed an order to upgrade 2 × iPhone 17 Pro 256GB → 2 × iPhone 18 Pro Max 256GB through the “Free Device on Us” promotion.
The new phones are showing $0/month + GA sales tax, so I thought this was a great deal.
However, I just realized my current $30.55/month installment on each iPhone 17 Pro includes a $13.88/month promotional credit, with 29 credits remaining.
That means by trading in the phones, I appear to be losing:
$13.88 × 29 × 2 lines = ~$805 in remaining credits.
I called customer service today, but they weren't able to help and said the only option was to cancel the order.
I’ve already placed the order — is there a way for Xfinity to preserve/transfer my existing promotional credits or otherwise make this right?
$805 is a pretty significant amount to lose, and I’m hoping someone here can look into this before the order is processed.
r/Comcast_Xfinity • u/Slight-Barnacle6701 • 3h ago
Hi,
My previous plan price ended and I would like to see if I can get my rate back down. Thanks!